My Motor World Reviews 2,538

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers had a great experience with this company. Customers frequently highlight the competitive pricing and the wide selection of products available. Many people appreciate the quick dispatch of orders and the overall efficiency of the service, often receiving their items earlier than expected. However, some customers experienced issues with delivery, noting delays, damaged packaging, or incorrect items being sent. A few people also reported receiving parts that were incompatible with their vehicles despite using the provided vehicle details, leading to difficulties with returns and refunds.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Product

Consumers find product quality and accuracy to be ambiguous. Many reviewers praise the great range of... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the ease of ordering, quick dispatch, and... See more

Price

Customers consistently note positive experiences with price, often highlighting very good and reasonable... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent and fast service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more

Company replied

Rated 4 out of 5 stars

For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more


Company details

  1. Car accessories shop
  2. Auto Accessories Wholesaler
  3. Auto parts shop
  4. Car Battery Shop

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Positive experience

My first experience with this company was extremely positive. They had what I wanted in stock and delivered it very quickly. I will certainly consider using them again.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a car battery from you in…

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi who processed a refund which was paid back into my account the same day , since then ordered correct one and was delivered within 2 Days , thank you for a great service
Peter Ward

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Sent the wrong battery, didn’t refund

Ordered a car battery on 9 January for £99. Delivery took 3 days despite being advertised as next day.

The battery supplied was not compatible with my vehicle (not start-stop). The model sent also appeared to retail for around £75 on their website, despite me paying £99.

I arranged a return through the retailer and the battery was collected on 20 January. Despite this, I did not receive a refund and was repeatedly told to wait 14 days with no further updates.

After several weeks with no resolution, I had to raise a chargeback through my bank.

The refund was only received on 29 April, over 3 months after the return.

Based on my experience, I would not recommend.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a few items from…

I recently purchased a few items from My Motor World again, and just like before, the service was outstanding. From placing the order to receiving the delivery, everything was handled quickly and efficiently. Their fast delivery and overall reliability really set them apart—highly recommended.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I've used my motor world 3-4 times and…

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you can use anytime. I've never had any problems I've never received damaged item everything is always packed well ⭐⭐⭐⭐⭐

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Confusing comms. No delivery.

Item was listed as being in stock. ApplePay didn’t work(it does for me everywhere else). Had to manually pay by card. Got expected emails about order prep, estimated arrival. Then got email saying the order had been cancelled owing to no stock. Had to monitor for refund. This purchase simply failed.

18 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for taking the time to leave your feedback.

I’m really sorry that your experience with this order was confusing and ultimately unsuccessful. I completely understand how frustrating it must have been to go through payment issues, receive order confirmations, and then be told the item was out of stock.

We have since manually corrected the stock listing and flagged the issue internally to help prevent this from happening again.

Your refund was processed immediately upon cancellation, but I appreciate that the overall experience felt like a failed purchase from start to finish, which is not what we want for any customer.

Rated 1 out of 5 stars

Members Beware.

I recently joined as a member hoping to get discounts and perks,however, when I placed my first order 10/04/26,I was given a forward delivery date of 13/04/26, next to this information was a statement telling me that members could as a perk receive next day delivery.
Nothing came the next day except a reminder that my delivery would be made on the 13/04/26.
When Monday arrived 13/04/26,and after staying indoors for most of that day,NO delivery was forthcoming.
I had to contact via their messinger service(because no agents were available) for live chat,again.
I eventually received a reply to be told that my order would be delivered the next day Tuesday 14/04/26.
This did happen,however, I remain very unimpressed with their standard of customer service,or should I say non- service.

14 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback.

I’m really sorry to hear how frustrating this experience has been, especially as a new member, I completely understand why you’d feel let down.

While we do offer next working day delivery as a member perk, this is subject to stock availability and courier processing times. In your case, there was an unexpected delay within the courier network, which meant we had to revise the delivery date. I appreciate this wasn’t clearly communicated early enough, and that you ended up waiting in unnecessarily, that’s not the experience we want for our customers.

I can see that you did receive an update once you contacted us.

We are actively working with our couriers to improve reliability and communication to help prevent situations like this going forward.

Thank you again for bringing this to our attention, your feedback is genuinely valued and helps us improve.

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