Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Rubbish service
Ordered an item on Thursday and paid for next day delivery - it arrived on `Monday late afternoon! Rang on Friday to be told it would be the next day - it was 3 days later! No apology - they refunded the postage as though that would solve the problem! I paid for next day delivery because I needed it the next day doh!
26 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback, and I’m sorry to hear about the delay and the frustration this caused.
We understand that you paid for next day delivery specifically to receive the item urgently, and on this occasion the service fell short of expectations. While we did refund the delivery charge as a gesture of goodwill, I appreciate that this does not make up for the inconvenience caused by the delay.
Your comments have been noted and will be used to help us improve both our dispatch and delivery processes.
Apologies again for the experience, and thank you for bringing this to our attention.
Massive range of products and great…
Massive range of products and great service. Just brilliant.
26 March 2026
Unprompted review
Very fast efficient service
27 March 2026
Unprompted review
First class service and products
As usual, my order was delivered before the time requested and I got overnight delivery instead of 2-3 day wait. The product was first class also as usual and I have been recommending My Motor World to others in my circle. Thank you!!!!!
23 March 2026
Unprompted review
The wing mirror arrived within 3 days…
The wing mirror arrived within 3 days of ordering. It was easy to stick on. Hasn't fallen off.
28 March 2026
Unprompted review
Great service and response.
23 March 2026
Unprompted review
I paid for next day delivery on Friday…
I paid for next day delivery on Friday 20th march and didn't receive parcel until 25th march
26 March 2026
Unprompted review
Reply from My Motor World
We’re sorry to hear about the delay with your order.
Although your order was dispatched on time with a next day delivery service, the courier experienced delays in transit which unfortunately resulted in delivery being later than expected. This is outside of our direct control, but we do understand how frustrating this can be.
We apologise for the inconvenience caused and appreciate your patience.
SCAM ALERT
SCAM ALERT
If you return your parts without a return address they refuse to accept. This means parts are sent to Royal Mail in Belfast and are lost forever.
You never get a refund.
Mine was packaged to perfection. They refused delivery.
AVOID
25 March 2026
Unprompted review
Reply from My Motor World
We’re sorry to hear about your experience and appreciate you raising this.
We would like to clarify that all returns must be sent to the returns address provided along with a valid Returns Authorisation Number clearly marked on the parcel. Once a return is delivered to our warehouse, it is checked in and then processed for refund in line with our returns policy.
If a parcel has been sent using an incorrect address, without a returns reference, or if tracking shows it has not been delivered to our warehouse, we’re unable to process a refund as the goods have not been received.
We don’t refuse returns that are correctly sent to the provided address with the required details. If you have a tracking number showing delivery to our returns facility, please share it with our team so we can investigate further and assist you.
Arrived two days late after paying for…
Arrived two days late after paying for next-day delivery ... Packaging was poor. Items inside with slight damage.
The company accepted complaints and refunded postage, and apologised.
20 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback.
We’re sorry to hear that your order arrived later than expected and that the packaging did not meet the required standard, resulting in minor damage to the items. This is not the experience we aim to provide.
We’re pleased to hear that your complaint was resolved, including a refund of the postage and an apology. Your comments have been noted and will be shared with our team to help improve our delivery and packaging processes going forward.
We appreciate you bringing this to our attention and apologise again for any inconvenience caused.
Excellent .fast shipping.items as…
Excellent .fast shipping.items as described
23 March 2026
Unprompted review
Poor service
First time ordering from company . The packaging for second passage was horrendous and broken . The first package was later than said and no tracking for second par el although it was next day delivery . Im not impressed . I called several times and had no reply by email . Absolutely shocking . Not impressed
23 March 2026
Unprompted review
Reply from My Motor World
Thank you for sharing your experience. We’re very sorry to hear that your first order with us didn’t meet your expectations. It’s disappointing to learn about the issues with the packaging, delayed delivery, and lack of communication, this is certainly not the standard we aim to provide.
We appreciate your feedback and will be using it to improve our processes for both shipping and customer support. Thank you for taking the time to let us know, and we hope any future orders will leave a far better impression.
Good value for money and speedy…
Good value for money and speedy delivery....but I didn't get my Mr Mike air freshness like last time lol
19 March 2026
Unprompted review
Find this company excellent no matter…
Find this company excellent no matter what I've ordered is delivered into two three days very happy
23 March 2026
Unprompted review
Super quick despatch with prompt…
Super quick despatch with prompt delivery. Parts as ordered 👍
4 March 2026
Unprompted review
Excellent products
Excellent products. Great service. Had order within 2 days. Would definitely recommend.
17 March 2026
Unprompted review
Great service: Above and Beyond
I ordered a car battery from My Motor World.
The order was acknowledged by email immediately.
Soon after I received an email apologising the one I ordered was out of stock.
They offered to provide a more expensive battery instead without extra cost.
The battery arrived on time and was an excellent service.
The battery is doing a fine job in my car.
I am a happy customer.
Best wishes and thanks
9 February 2026
Unprompted review
Hycote Grey Plastic Primer
I was looking for a supplier of Hycote Grey Plastic Primer, now used by many plastic modellers since Halfords (bizarrely) stopped supplying their own grey plastic primer. My Motor World was by far the best online price, and the service is second to none. Highly recommended.
18 March 2026
Unprompted review
Long delays in receiving all parts
Long delays in receiving all parts. Poor communication whilst waiting for parts. Then told parts not available even when WEB site says they are in stock.
20 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We're very sorry for the delays you experienced and for any frustration caused by our communication. We’re looking into the stock information on our website to ensure it accurately reflects availability and avoid similar issues in the future.
We appreciate your patience and your comments, which help us improve our service.
Super fast delivery and accuracy of…
Super fast delivery and accuracy of online purchasing really useful
15 March 2026
Unprompted review
First class service and pricing
First class service and pricing. Keep up the great offers.
5 March 2026
Unprompted review
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