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MyNextMattress.co.uk Reviews 

5,949
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is entirely straightforward, while the premium mattresses provide exceptional comfort and great long-term value. Consumers also warmly praise the professional delivery teams for arriving precisely on schedule, communicating clearly, and carefully bringing heavy items directly into bedrooms. However, some people mentioned unexpected stock availability problems or missing items that created frustrating delays before orders were successfully sorted out. A few other people also felt that automated tracking messages and delivery schedules could occasionally be confusing or arrive earlier than expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt and efficient arrivals.... See more

Product

Customers had positive experiences with product, noting that the mattresses are very comfortable and well... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, polite, and... See more

Service

Reviewers highlight positive aspects of service, describing it as quick, professional, and efficient from... See more

Order

Clients share positive opinions on order, noting that the online process is generally straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

The customer service from start to finish was excellent. I ordered a Hypnos mattress, which I felt was reasonably priced. It was delivered on time, and the two lads were great—removing their shoes upo... See more



Company details

  1. #34 of 85 best companies in Mattress Shop
  2. #46 of 115 best companies in Bed shop
  3. #32 of 85 best companies in Bedding Shop
  4. #85 of 227 best companies in Bedroom furniture shop

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

Sleep Trial

Written by the company

Try in the comfort of your own home!
Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

Promotion box for MyNextMattress.co.uk

Mattress Sale Now On!

Additional discounts and free gifts! Ends soon!

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,949)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Update:- My Simba Hybrid Pro mattress was this delivered this morning, I returned my other on 60 day Sleep Trial.
This mattress is something else definitely a keeper….
Great Company, Customer Service is excellent 👌 I bought a Mattress but found after a week it wasn’t suitable. There was no problem returning, I paid to upgrade to something more suitable for my needs. Everything was dealt with expediently, very patient with me.
Would definitely recommend this Company …

30 January 2026
Rated 5 out of 5 stars

Fantastic

First of all, great service, i got a curtesy call explaining they had received the product earlier that expected and phone to see if i wanted it any earlier.

Delivery guys were fantastic and polite and also gave me a ring 20 mins before they arrived so we could prepare

20 February 2026
Unprompted review
Rated 5 out of 5 stars

A great experience!

There was an excellent selection of mattresses to view on their website at very competitive prices, especially in the sale! The website was easy to navigate and pay. I had to ring customer service with a question and they were very easy to contact and were also friendly and helpful in answering my query. The delivery service was excellent! Two friendly guys came to deliver the mattress and were able to get it up some steep, narrow stairs with no problems at all. Very professional! The mattress itself is a Duvelay and is amazing quality and very comfortable! I would recommend both the company and the mattress!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Top experience from start to finish

Top experience from start to finish. Mattress arrived ontime, and the guys set it up and took my old one away. Had the best nights sleep in a long time on my new Shire mattress. Thank you

19 February 2026
Unprompted review
Rated 5 out of 5 stars

very easy to deal with

very easy to deal with, they honoured their price match policy without quibble after a link was provided from a competitor, they kept me fully updated with the delivery, of my British manufactured, king sized mattress, great value for just under £400.00 in February 2026

17 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed with the experience of buying with MyMatress

I liked the experience of buying with MyMatress and thought the price and service was good but very disappointed that they declined the Quidco cashback despite me meticulously following the guidelines. Seemed very petty in the grand scheme of things especially as i had spent over £1400 with them.
So the response was a generic there are issues with cash back sites and they have neither investigated or contacted me at all about this, poor customer service

27 January 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Craig,
We're looking into this, but it appears some cash back schemes are advertising our website without permission.
MNM

Rated 5 out of 5 stars

Mattress Order

Easy to order mattress. Arrived on the day I chose with no problems at all. Delivery people phoned beforehand and arrived when they said. They were polite and brought old mattress downstairs and took new one up.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , super quick delivery and the guys who delivered did an excellent job , removed and recycled old mattress and put the new one up in our bedroom and unpacked , couldn’t ask for more , would highly recommend this company and products .

11 February 2026
Unprompted review

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