MyNextMattress.co.uk Reviews 

5,945
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for being prompt, efficient, and well-communicated, often arriving on time or even earlier. The delivery teams are frequently highlighted for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Products, especially mattresses, are described as comfortable and high quality, with an easy and straightforward ordering process. However, some customers noted delivery issues, such as significant delays, missed deliveries, or items arriving mis-labelled or incomplete. A few also felt customer service was inconsistent, citing incorrect advice, difficulties with old mattress removal, or rude staff interactions.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the... See more

Product

Consumers are generally delighted with the product, especially the mattresses, which are consistently... See more

Staff

People report positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, professional, and... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

The customer service from start to finish was excellent. I ordered a Hypnos mattress, which I felt was reasonably priced. It was delivered on time, and the two lads were great—removing their shoes upo... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. #33 of 85 best companies in Mattress Shop
  2. #44 of 115 best companies in Bed shop
  3. #33 of 86 best companies in Bedding Shop
  4. #88 of 228 best companies in Bedroom furniture shop

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,945)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best value for money

Best value for money. Great communication regarding delivery and arrived within 48 hours from order being placed. A very comfortable mattress.

3 March 2026
Rated 5 out of 5 stars

Great choice prices and service.

After looking endlessly at the vast range and types of beds we narrowed it down to a couple that we liked and came across ‘My Next Mattress’ who had a massive choice of beds with the majority of the ones we had looked at in stock in comparison to other major retailers who were quoting around 6 weeks.
It was not only the choice of products that attracted us to them but the excellent prices with free quality pillows and mattress protector along with free delivery and free disposal of the old mattress which costs around £80-£100 from other companies.
Ordered on the Wednesday afternoon and was delivered on the Friday by very helpful delivery drivers who carried the heavy mattress upstairs unlike others who dump it on your doorstep.
Overall very happy with all aspects of the service and would recommend MyNextMattress to anyone looking for a new mattress.
Will definitely use them again in the future.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I was sceptical about using an online company to buy my new mattress but I needn’t have worried.
Their price was highly competitive for the Simba mattress that I wanted and their customer service staff over the phone were professional and helpful.
The communication I received was excellent throughout, they emailed and text me when my delivery would be and kept me updated regularly.
The mattress was delivered within the timescale they had set and the two
delivery guys removed their shoes in my house and were respectful.
I would highly recommend this company.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, delivered on time, very nice and helpful delivery men, unpacked and took rubbish and removed old mattress. Would highly recommend, looking forward to trying out the mattress.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Nice guys

I picked a mattress i thought I'd like sleep soul 4000 or something was just not the right mix. But since it came rolled up i threw the packaging away after 40 ISH days wanted to swap the mattress was simple filled the form in online then a few emails and a payment later mattress was exchanged and didn't need to worry about the packaging , that came with the delivery drivers. They were nice guy aswel.

2 March 2026
Unprompted review

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