MyNextMattress.co.uk Reviews 

5,941
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are often described as professional, courteous, and efficient during interactions. People frequently highlight the prompt and efficient delivery service, with many appreciating the clear communication and tracking provided. The products, especially the mattresses, are highly regarded for their comfort and quality, often exceeding expectations and improving well-being. However, some customers also noted issues with delivery, including instances where items were missing or mislabeled, deliveries were refused due to perceived access problems, or old mattress removal services were problematic. A few other people also felt that customer service provided incorrect advice or that the website displayed inconsistent pricing.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Consumers generally express high satisfaction with the product, particularly highlighting the comfort and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the politeness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication, prompt... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While the courier hit a delivery delay, the team at MyNextMattress was incredible. It was clearly a delivery partner issue, but customer support was super proactive and did everything in their power t... See more

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. #34 of 86 best companies in Mattress Shop
  2. #45 of 115 best companies in Bed shop
  3. #32 of 85 best companies in Bedding Shop
  4. #88 of 228 best companies in Bedroom furniture shop

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,941)

372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived promptly on the hottest day of…

Right from being in the showroom to the bed arriving, such a smooth and straight forward transaction. Arrived promptly on the hottest day of the year, explained before starting and got the job done quickly. straightforward, and a great job. This is our second bed from them.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order and only about a week for…

Easy to order and only about a week for delivery. Didn't think much to the delivery men.
Bit bolshy, could barely understand what they were saying and argued with me when I told them I had paid for unpacking, disposal and taking away the packaging they argued with me. I checked my order and could see I had paid for both services and they just huffed and puffed about it as if they were doing me a favour.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

From choosing the mattress to delivery…

From choosing the mattress to delivery no problems at all ,2 nice gentlman delivered very respectful first class job .took the old mattress to.would highly recomend .snd to finish this is the next day after sleeping on it .i can tell you it was the best night sleep ever tyvm

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Professional, prompt and helpful from start to finish. Very pleased I will be using this company again and recommending anyone I hear needs good bed and mattress.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, speedy delivery, great mattress, ordered a second one for my son

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my new mattress

Very happy with my new mattress. It's very soft and comfortable. Ordering was easy and the mattress was delivered quickly. One happy customer - thank you My Next Mattress.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We are now proud owners of a Harrison…

We are now proud owners of a Harrison Spink Belvoir 6750 mattress which is the perfect level of firmness. Deeper than previous mattresses but that has added to our comfort. Highly recommend this ant the company.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Delivery was great and the delivery…

Delivery was great and the delivery drivers kept me up to date with time of delivery. . The reason for a four star is that officially they stated my mattress was not in stock, but eventually replied that it was and it was an error. I appreciate the honesty but this gave me stress for a little while, as I ordered my bed base from someone else and I was going to be without a bed base for a week or so. Anyway it was delivered on time and mattress is great . So all good 😊

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I have waited 2 months to post this…

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product?
fantastic!!!!
Service and comms from the company was excellent. some wait for delivery, but contractors were helpful and old mattress removed
Silentnight: thank you, you have transformed our rest and reduced our aches and pains. Confidently report that for us, this is the best (of several) mattress we have ever used. firm support, yes, but we still "sink in" pleasurably. One back and one side sleeper, and suits us both.
Aeyla pillows added later; also very pleased.

Cannot fault MyNext Mattress on service or price; recommended, thank you

27 March 2026
Rated 3 out of 5 stars

Mattress topper was not in stock and…

Mattress topper was not in stock and will have wait, even if was showing on their web as being so. However as a caveat they did contact me by telephone straight away to explain the situation and apologised for the inconvenience.

27 May 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry about that, Dawn.
We had a glitch in our barcode system, which is resolved now, but we apologise for the delay.
MNM

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