MyNextMattress.co.uk Reviews 

5,945
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for being prompt, efficient, and well-communicated, often arriving on time or even earlier. The delivery teams are frequently highlighted for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Products, especially mattresses, are described as comfortable and high quality, with an easy and straightforward ordering process. However, some customers noted delivery issues, such as significant delays, missed deliveries, or items arriving mis-labelled or incomplete. A few also felt customer service was inconsistent, citing incorrect advice, difficulties with old mattress removal, or rude staff interactions.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the... See more

Product

Consumers are generally delighted with the product, especially the mattresses, which are consistently... See more

Staff

People report positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, professional, and... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

The customer service from start to finish was excellent. I ordered a Hypnos mattress, which I felt was reasonably priced. It was delivered on time, and the two lads were great—removing their shoes upo... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. #34 of 85 best companies in Mattress Shop
  2. #46 of 115 best companies in Bed shop
  3. #33 of 86 best companies in Bedding Shop
  4. #89 of 228 best companies in Bedroom furniture shop

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,945)

376 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service , the quality of the mattress is excellent and is well made .
The delivery men and their communication were the very best that I have experienced

10 April 2026
Rated 5 out of 5 stars

Good price and service

Good price, excellent and helpful response from a real person when I phoned and quick andh elpful delivery, unpacking and mattress removal from excellent two man team

16 April 2026
Rated 5 out of 5 stars

Definitely a great service order to delivery.

I was personally wary of purchasing mattresses via an online platform.However the process turned out to be effortless and the lines of communication between the company and myself was impeccable. From placing the order to delivery was a pure delight and being updated meant I had no issues or concerns. The two delivery lads were efficient and informed me of their delivery time. All in all a great online retail experience .HIGHLY RECOMMEND THEIR SERVICE.

20 April 2026
Rated 1 out of 5 stars

Poor communication

Poor communication. Did not read delivery notes then charged me cash to take the mattress away.

14 April 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Pip,
We are sorry that your request for free disposal was not met. We do offer disposal, but there is a cost. In the end you had this at a reduced price. We feel a 1-star review is unfair.
MNM

Rated 4 out of 5 stars

My back is finally pain free

My mattress was delivered Thursday and after 4 nights use my excruciating back pain is completely gone and I can stand up straight. For that, I should give the mattress 5 stars. The only thing stopping me is the depth of it. Despite having a very low bed, this mattress is so high that if I sit on it, my feet don’t touch the floor.

13 April 2026
Rated 4 out of 5 stars

Ready for a great sleep

Delivery was today , mattress looks very clean and well packaged, overall delivery was excellent. The guys were great.
My next mattress were easy to deal with and kept me updated , looking forward to sleeping on the mattress but it feels good after a test .

20 April 2026
Rated 4 out of 5 stars

Excellent customer service team

Despite having a really bad time with the delivery company the customer service team were really quick at responding and ensured I received my mattress as expected, they also used a different delivery service to ensure the same issues were not experienced again. Although it would have been better to have the mattress on time as stated they did go above and beyond to ensure my order was fulfilled

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Would definitely recommend

The website is easy to navigate and ordering was easy. Spoke to Simon who was very helpful and patient with answering my questions about the mattress and availability. Delivery was on time (in fact it was earlier than the scheduled slot) and the 2 delivery guys were courteous and friendly. They brought the mattress to the bedroom upstairs and placed it on the bed.

9 April 2026
Rated 5 out of 5 stars

Excellent service

My purchase was handled to a professional high standard. I was kept informed at all stages by Customer Services, and the delivery was very efficient and on time

30 March 2026

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