MyNextMattress.co.uk Reviews 

5,945
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are often described as professional, courteous, and efficient during interactions. People frequently highlight the prompt and efficient delivery service, with many appreciating the clear communication and tracking provided. The products, especially the mattresses, are highly regarded for their comfort and quality, often exceeding expectations and improving well-being. However, some customers also noted issues with delivery, including instances where items were missing or mislabeled, deliveries were refused due to perceived access problems, or old mattress removal services were problematic. A few other people also felt that customer service provided incorrect advice or that the website displayed inconsistent pricing.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Consumers generally express high satisfaction with the product, particularly highlighting the comfort and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the politeness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication, prompt... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While the courier hit a delivery delay, the team at MyNextMattress was incredible. It was clearly a delivery partner issue, but customer support was super proactive and did everything in their power t... See more

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. #33 of 85 best companies in Mattress Shop
  2. #44 of 115 best companies in Bed shop
  3. #33 of 86 best companies in Bedding Shop
  4. #88 of 228 best companies in Bedroom furniture shop

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,945)

375 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the medium . Much better for us .My next mattress very excellent with the exchange .Thank you very much .

2 April 2026
Rated 4 out of 5 stars

Purchased mattress quick and easy the…

Purchased mattress quick and easy the delivery was something else. Company called dx delivery time slot 8am to 6pm sent as email it's updates but doesn't make you aware first delivery day partner waited all day only to be told by the email lorry had broken down at 4.50pm then nothing else next morning it was just presumed someone would at home to take delivery nobody was in got another update saying been signed for at 5.25pm not true dumped against wall on drive and was fortunately still there at 7.00pm wet through fantastic service

8 April 2026
Rated 5 out of 5 stars

I have bought mattresses from…

I have bought mattresses from MyNextMattress before and the service is friendly, professional and efficient. The delivery went smoothly, I was able to track when it was arriving and the delivery men were great. The mattress itself is very comfortable. I would higly recommend this company.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Excellent value for money, fast delivery and best of all was the super friendly and responsive Customer Services team. Not sure why buying a mattress is so stressful! They were calm and reassuring through all my queries and anxieties.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

MNM supplied a Hypnos single mattress…

MNM supplied a Hypnos single mattress in December 2023.
One year later the mattress started to disintegrate and 6months after that the mattress was unusable. A deep gulley had formed down the length of the mattress. MNM liaised with Hypnos who replaced the mattress 'like for like'. MNM delivered the mattress to the door, installed it and removed the old mattress. Excellent service. Thank you so much. ( Customers; be sure to register your Hypnos 10 year guarantee!)

31 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look