Obligo Reviews 

221
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for making relocations significantly less stressful by conveniently covering expensive security deposits in exchange for a manageable fee. People also state that the entire digital application procedure is exceptionally fast, completely straightforward, and remarkably user-friendly from the very beginning to the end. However, some customers also noted unexpected challenges when navigating the online payment portal and dealing with surprisingly high service costs. Several reviewers explicitly mentioned experiencing frustrating confusion regarding specific deposit eligibility requirements, unexpected communications from representatives, and surprise charges after moving into their new homes.

What people talk about most

User experience

Customers had positive experiences with user experience, reporting that the website is user-friendly, simple,... See more

Service

Users describe positive interactions with service, highlighting how it makes relocating less stressful by... See more

Payment

Reviewers mention ambiguous feedback about payment, noting both helpful assistance with fees and unexpected... See more

Value for money

People report positive experiences with value for money, highlighting how the service helps reduce financial... See more

Price

Reviewers highlight ambiguous aspects of price with conflicting experiences. On one hand, consumers express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never knew this was even possible. I'm moving in deposit free and couldn't be happier! It's 2 weeks before Thanksgiving and the government has shutdown, paying the deposit would have made my Holiday... See more

Rated 5 out of 5 stars

I genuinely love Obligo. Moving made so easy. Before you apply just make sure you do have the amount of your deposit in your account in order for them to verify that you could handle the deposit on yo... See more

Rated 5 out of 5 stars

I was surprised on how well explained and understood the process. It’s definitely a great way to allow people who need the assistance to be able to start their lives in a new environment without havin... See more

Rated 5 out of 5 stars

Totally an awesome experience. Being a senior makes moves especially taxing. Enabling me to NOT have to dip into savings, is lifesaving!! HIGHLY recommend!


Company details

  1. Property Administrator

Written by the company

Obligo


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(221)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

The first time I used it, I had two charges that we itemized and so I put in the 1st charge and it closed the whole deposit accounting out and I was not allowed to add in the 2nd charge. Nowhere did is say please take all itemized charged and just enter in the whole amount due. Then after several attempts I could not get ahold of anyone. When I did, Roberto did not resolve the problem. He dismissed me and the problem is still outstanding.

26 December 2022
Unprompted review
Obligo logo

Reply from Obligo

Hi Shelley,

We deeply value our relationship with partners and want to make sure we resolve your issue right away. A member of our Customer Success team will be reaching out today to assist with your charges.

We apologize for any inconvenience.

Thank you,
The Obligo Team

Rated 1 out of 5 stars

Do not use this service

Do not use this service. The account holder is the landlord, not you. If your landlord does not close your account you will be eternally charged monthly fees. I contacted them several times after I moved out and they refused to close and kept charging me.

It wasn't until I worked with my CC company and have them blocked that the finally agreed to close the account.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Obligo is an unethical company and takes advantage of disabled people

If there was an option for zero or negative stars, I would give them this. I was forced to leave my apartment in NYC in March 2021 bc I had months of mice issues that the landlord was not able to fix. Look up my google review of Stonehenge in NYC and you’ll see photos of the mice.

Note I rented during covid when most renters weren’t paying rent and I continued to pay rent to my landlord as I tried to be an honest person.

Well, when I was forced to flee the apartment for safety issues (not only for me but bc of of the danger mice and mice feces presented for my service dog) bc it wasnt habitable. After I left, the landlord told Obligo that I left and obligo then charged me. Obligo never contacted me first to see what happened. They have been harassing me for a year and a half and even took money out of a joint checking account I have with someone else….without permission.

Super sick of big NYC companies bullying disabled persons who tried to do the right thing.

15 September 2022
Unprompted review
Rated 1 out of 5 stars

Useless

As someone with near perfect credit who typically wouldn’t even get a security deposit, their service has been frustrating to say the least. I even wrote my landlord saying that I would pay any deposit to stop dealing with them. They are too stupid to charge a card and keep saying the payments failed. When I tell them to use the card that worked last time, they are too brain dead to do that. I work 12 hour days every day and do not have time for this BS scam. Useless as a company unless you have poor or no credit and don’t want a big deposit. If your credit is good, make sure your landlord doesn’t lead you to sign up for this service, and opt for a deposit based off of your credit and rental history instead, it will save you a lot of headache.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Value

We just rented a new apartment in NYC. I was about to pay the security deposit with our 1st month rent, and the leasing agent told us we could see if we were eligible for the deposit-free option with Obligo. It only took 5 minutes to apply, they connected straight to our bank account to verify the info. The whole process was super easy and quick. I was skeptical at the beginning because I don’t like wasting money that I won’t get back, but it ended up being just a few dollars a month and we did pay the year upfront and saved another 12% on top of that ... we highly recommend it!

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Using Obligo was so easy and quick!

Using Obligo was so easy and quick, which is important in today's housing market! I love that I didn't have to worry about a security deposit and that I could safely pay my move-in costs with the click of a button!

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Quick & Easy!

Obligo was quick and easy to use. My husband and I make decent money, but struggled with the idea of putting over $3k down as a deposit on a rental house since we don’t have a huge savings account. Obligo approved us within minutes for no deposit. You do have to pay quite a service fee (ours was nearly $500) but that made the most sense for our situation. It may not be for everyone, but if you don’t have a large savings account built up, this is a huge help!

3 May 2022
Unprompted review
Rated 5 out of 5 stars

I really enjoyed using Obligo

I really enjoyed using Obligo! At first I was a little concerned singing into my bank account on there site. But they really supported me through the process and helped me get my free deposit of $1000 I saved!!! You guys rock!

12 April 2022
Unprompted review
Rated 5 out of 5 stars

This was my first time using their…

This was my first time using their services and they were very helpful in securing my apartment application. If using their platform were an option in my future I would use them again! They were especially very prompt in response to my questions and concerns.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Using obligo allows me to not worry…

Using obligo allows me to not worry about the deposit of the house knowing that my money is safe, the sign in is very easy and user friendly, they give you a lot of information and explain it all, starting with a video what makes it very easy for first time users

26 March 2022
Unprompted review
Rated 5 out of 5 stars

New to this

This is my first time being introduced to this. Never seen but it something Im interested in & like to work with for the future.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have no issues while completing my application. I look forward to enjoying the services they are providing. Thank you so much for the help.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

I couldn’t believe it

I couldn’t believe it that I didn’t have to give my deposit to lock it in bank for a year!
great idea to let renters keep deposit money and only charge you if you made any damages when you leave!
Love it! I will recommend it to all my friends

10 February 2022
Unprompted review

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