My Online Pet Store Reviews 4

TrustScore 3 out of 5

3.0

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Company details

  1. Pet shop

Written by the company

Supplier of Super Premium, Grain Free & Pet Superfood kibble, all made in the UK using high quality and fresh ingredients.


Contact info

3.0

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

awful customer service

Ordered from them. Put the address in wrong - my fault.

Been months. Haven't received goods, haven't received a refund. Can't collect the food from a warehouse or anything.

Appreciate i made a mistake, I'm out £40 now for nothijg

15 October 2024
Unprompted review
Rated 4 out of 5 stars

Great kibble

The kibble is great, 5🌟 for that.
The website is good, subscription management fairly comprehensive. 4🌟
When you manage to contact someone, they’re great – competent and helpful. 5🌟
If you need to sort something that can’t be done through the web portal, making contact can be difficult. The chat box on the website that promises “We reply immediately” seems to be mainly decorative. Leaving a phone message is the best bet. 3🌟

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Great quality grain free food!

Great quality grain free food! Must taste great too as it doesn’t stay in the bowl longer than a minute! Great price and fast delivery! Would highly recommend!

3 June 2022
Unprompted review
My Online Pet Store logo

Reply from My Online Pet Store

Thanks Andrew, that's great to hear!

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