My Organic Formula logo
Visit website

My Organic Formula Reviews 661

•
TrustScore 4.5 out of 5

4.6

Baby shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more

Company details

  1. Baby shop

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

661 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Essential organic milk

We found your service and delivery time to be excellent. The formula is great and our granddaughter loves it. Thanks for making this essential food for babies organic and healthier.

31 December 2024
Rated 5 out of 5 stars

Fast accurate Shipping! Some cans dented.

Ordered Dec 20 and received my order to Winnipeg Canada on Dec 27! Very fast considering the holidays! 3 out of 4 cans arrived dented. So a bit disappointed in that, but i think they are still ok to use. But happy to receive my order correct and so fast. Will order again!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful formula!

Wonderful formula!
I love the ingredients of this formula and my baby is eating it very well and gaining weight beautifully. Highly recommend for organic healthy alternative!

18 December 2024
Rated 5 out of 5 stars

So impressed

Ordered in a panic as local stores had been out of formula for a couple weeks. I was pleasantly surprised that my order made it to my house from the Netherlands quicker than my Amazon packages I ordered from Canada before even placing this order. From order to door it was about 5 days

17 December 2024
Rated 5 out of 5 stars

Really happy with how quick and easy it…

Really happy with how quick and easy it has been to order organic formula for our LO. It was inportant that we were able to access a high quality formula that was rigorously tested and that would ship to Canada, and My Organic Formula helped make that possible. Will be purchasing more in the near future.

6 December 2024
Rated 2 out of 5 stars

Organic Kendamil

Ordered two cans of the Stage 3 organic Kendamil Toddler milk, however, realized it was the EU version and not the UK version. This was my mistake. The cans arrived dented and look vastly different than the UK ones. I reached out by email for confirmation and questions about the EU product, and I have yet to get a response. I made a bottle tonight and it was not frothy at all, which is odd. I used the infant organic Kendamil UK and the toddler milk organic Kendamil UK, and both were very frothy. It makes me feel a little weary…

11 December 2024
Unprompted review
My Organic Formula logo

Reply from My Organic Formula

Dear,

Thank you for your review and apologies for the delay in our response. Your satisfaction is incredibly important to us and we have emailed an extensive response to you to hopefully take away any doubts.

I understand your concerns regarding the authenticity and quality of the Kendamil product you purchased. Please be assured, it is indeed an official Kendamil product. Kendamil offers specific versions for the UK and EU markets, both maintaining the same high standards of quality and organic certification. The Kendamil Bio Nature you received is tailored for the EU, featuring multi-language packaging and is distributed by official partners.

We take the authenticity and safety of our products very seriously, sourcing exclusively from trusted distributors and adhering to strict safety protocols. With over 10 years in the infant formula industry, we ensure every product is handled with the utmost care.

We have reached out to you by email as well to see how we can turn your experience into a much more positive one! Your trust and satisfaction are our top priorities.

Warm regards,
Team My Organic Formula

Rated 1 out of 5 stars

more expensive than other warehouse

more expensive than other warehouse。can not be return。

12 December 2024
My Organic Formula logo

Reply from My Organic Formula

Dear,

Thank you for sharing your thoughts with us! We’re proud to offer some of the lowest prices online for our products, as we regularly monitor our competitors throughout Europe to ensure our deals are always fair.

Have you checked out our bundle offers? By purchasing more packs, the price per pack decreases significantly, which we believe is a fantastic option for our customers. Additionally, creating a subscription not only adds convenience but also saves you an extra 5%!

Regarding our no-return policy: This is because we need to make sure that every product sold in our store is unopened, undamaged and not handled by anyone except our own, trained staff and trusted couriers.
We know babies are sometimes picky eaters, or just don’t tolerate a new brand of formula. If things don’t work out with the brand you bought we offer our Satisfaction Guarantee program: We’ll give you a store credit for one unit so you can try another one on us. We’ll also help you to find the right option.

To better assist you, we'll be reaching out via email to discuss how we might further improve your experience with us.

We truly appreciate your feedback and look forward to serving you better.

Warm regards,
Team My Organic Formula

Rated 5 out of 5 stars

Excellent

The staff was prompt and courteous. The milk is easier to dissolve and make than the Si----c formula I used to use. I started using it with my baby at about 8 months and she does not mind it at all and drinks it very well.

12 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look