My Organic Formula Reviews 661

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby shop

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

661 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent product and customer service

I ordered the goat formula to supplement breastfeeding. And my LO has been doing well.

The original shipment missed one can of the order. After connecting with them, they immediately not only provided the can but provided some extra items in good faith. Very happy with their customer service as well as the product.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged and quick responses from customer service!

12 January 2025
Rated 5 out of 5 stars

Absolutely love the variety of formulas…

Absolutely love the variety of formulas provided, as well as the test they give you to determine which formula is best for your baby. My little one is allergic to regular formulas, even the hypoallergenic ones. We tried the goats milk formula HIPP provided and it is fantastic. My baby had no allergic reaction to it and we don't have to worry about any unsafe ingredients used.
I also live in Canada, and I received my order in 3 days. I was extremely surprised with how fast shipping from HIPP is.
Absolutely A+. Absolutely love this product and will be continuing to purchase from them!

12 January 2025
Rated 5 out of 5 stars

Fast shipping

Fast shipping! Received my product in 3 business days from the Netherlands to Canada!

15 January 2025
Rated 5 out of 5 stars

Fast shipping

Happy with the formula for my baby with sensitivities. Also very impressed with how quick the shipment came, as I live in western Canada.

15 January 2025
Rated 5 out of 5 stars

Exceptional Customer Service!

We received our overseas shipment of Kendamil Goat Formula and noted 6 of 12 cans had dents in the them. We did not want to feed our newborn with potentially unsafe formula so we reach out to customer service.

The team at Organic Formula was very responsive and understanding, overall provided excellent customer service. They agreed to resend new cans to replace the dented cans we received. Not only did we receive the new (un-dented) cans within short-order, we also received a little gift from the team for the inconvenience caused. My wife and I appreciate the team at Organic Formula, especially Priscila to whom I was corresponding with. Thank you!

15 January 2025
Unprompted review
Rated 4 out of 5 stars

Order

Order completely damaged when arrived however made it right

7 January 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Samantha,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We have already replied to your message and we apologize if you haven't seen our response.

If you haven't received our reply or if there’s anything else we can do to assist, please don't hesitate to reach out to us directly. We are here to help and want to ensure your satisfaction.

Thank you for your patience, and we look forward to hearing from you soon.

Warm regards,
My Organic Formula Team

Rated 5 out of 5 stars

My experience has been amazing!

My experience with My Organic Formula has been alot more convenient and easy than I had expected it would be!
We are using the HIPP goats milk formula, my baby wasn't keeping much of her food down and she was always in pain when we were buying what was on shelves in our city. (We don't have goats milk formula here) We have noticed a huge change in her! She's a much happier baby! 5 stars!!

10 December 2024
Rated 2 out of 5 stars

Cans arrived dented

6 January 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Elizabeth,

Thank you for sharing your feedback, and we sincerely apologize for the condition in which your cans arrived. We completely understand how frustrating this can be, and we want to make things right.

Please rest assured that we take your concern seriously. Our team will be reaching out to you directly to resolve this matter and ensure that your experience is addressed promptly.

Thank you for your understanding, and we appreciate your patience as we work to resolve this.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Wonderful customer service

I’ve had a subscription with My Organic Formula for few months now and have been so pleased with their services and how quick the delivery is to my doorstep in Canada. However I appreciate them even more now because my LO’s belly during the transition from stage 1 to stage 2 was upsetting her belly so I reached out to their team and WOW! I had such a prompt and thorough response from their team member (Prescila) who was not only so kind and sincere to my concerns but she also provided several recommendations for me. I am so grateful for your services My Organic Formula! Keep up the amazing work!

4 January 2025
Unprompted review

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