Putting your trust towards the cash out of your pension is stressful also the fact you don’t turn any age twice! You do need the advisors advice ! Not cheap but competent following through with deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process was a positive experience, they took into account my situation and listened to my wishes. With their help I was able to make an informed decision from the options available to me. Ev... See more
Company replied
I used My Pension Expert 8 years ago when I first started my private pension. It was a very worrying time when hearing of all the scams going around and people losing their life long savings. Having... See more
Company replied
Wonderful people. Knowledgeable and supportive. Nothing is too much trouble. All my queries answered straight away. My personal advisor was always in contact and kept me updated every step of the way.... See more
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Company details
- #4 of 21 best companies in Pension fund
- #35 of 48 best companies in Financial advisor
- #10 of 20 best companies in Financial Planner
- #22 of 77 best companies in Investment service
Written by the company
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Written by the company
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contact info
Colonnades house, DN1 3BW, Doncaster, United Kingdom
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I spoke with a financial adviser and…
I spoke with a financial adviser and told him what I would like to do. He gave me somethings to think about and time to go over our conversation. Emailed through different annuity quotes and took time to ensure that my requirements were met and I understood everything.
I was allocated a specific person for my account. It was good to have a point of contact via phone, email or, their App.
I had a few issues around my pension pots and My Pension Expert were on the ball with speaking to the companies involved.
I am extremely grateful for the assistance they provided me. The fee for the work was reasonable.
9 February 2026
Reply from My Pension Expert
Hi Les,
Thank you for your glowing review! We are very pleased to hear you felt supported throughout the process and that your adviser took the time to explain your options clearly and provide the information you needed to make informed decisions.
It is great to know having a dedicated point of contact and access via phone, email and the app made things easier for you. We are also glad our team were able to step in and help resolve the issues with your pension providers promptly! If you ever need further support, we are always here!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Customer,
Thank you for your 5-star review! We are pleased to hear you were happy with the service. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Financial guidance made simple!
I'm not great at financial matters and had spent some time trying to work out the best way to access my pension pot, and how. When I finally took financial advice it was a very easy process that was clearly explained. I never felt pressurised and everything was completed within the timeframe given. I am very grateful for all the help I received and would happily recommend this company.
13 April 2026
Reply from My Pension Expert
Hi Anne,
Thank you for your lovely review! It is great to hear the process felt straightforward and clearly explained, especially when pensions can feel overwhelming at the start. We are also glad you felt no pressure throughout and that everything was completed within the expected timeframe!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Good experience
Good experience, lots of contact & regular updates.
I would recommend to anyone feeling confused about combining pensions & transfers.
15 April 2026
Reply from My Pension Expert
Hi T Deane,
Thank you for your 5-star review! We are pleased to hear you had a good experience and found our communication and regular updates helpful. e understand pensions and transfers can feel complex and we are glad we could make things clearer for you!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
I want to talk about withdrawing some…
I want to talk about withdrawing some of my funds which over five years have hardly gained anything I now wish I had put the money in to ISAs . I’m now told I have to wait a week to speak to an advisor to get my own money.
16 April 2026
Unprompted review
Reply from My Pension Expert
Dear Brian,
Thank you for your feedback. We’re sorry to hear how disappointed you’ve been, both with the performance of your investment over the past five years and with your recent experience trying to access your funds. We appreciate how frustrating this must feel, especially when comparing it to alternatives such as ISAs.
As a regulated firm of financial advisers we must ask that our clients speak with an adviser before making a withdrawal to ensure everything is handled in line with financial regulations. However, we understand that the delay you’ve experienced isn’t acceptable, and I’m sorry for the inconvenience this has caused.
We have passed your comments on to our Compliance Team, who will investigate the matter and be in contact soon.
Elyse at My Pension Expert
All friendly and professional staff
13 April 2026
Reply from My Pension Expert
Hi Patrick,
Thank you for your 5-star review! We're delighted to hear you found our team friendly and professional. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent approach from the staff.
Excellent approach from the staff I spoke with; they offered reasoned advice with no pressure, explaining rather than pushing. Very smooth process which required little input.
13 April 2026
Reply from My Pension Expert
Hi Andy,
Thank you for your lovely review! We're really pleased to hear that you found our team's approach clear and free from pleasure. It's also good to know the process felt smooth and straightforward. If you ever need further assistance, we are always here!
Elyse at My Pension Expert
I used My Pension Expert 8 years ago…
I used My Pension Expert 8 years ago when I first started my private pension. It was a very worrying time when hearing of all the scams going around and people losing their life long savings. Having found MPE and talked with the financial advisor supplied I was immediately at ease with the process.
I can’t thank the team enough for the professional service I was given and now after my chosen first 8 year term I have used MPE again for my next term.
I would recommend to anyone family or friend.
16 April 2026
Reply from My Pension Expert
Hi Peter,
Thank you for your glowing review! We understand how concerning it can be when first navigating pensions, especially with the risks you mentioned, so it's great to hear that our adviser was able to put you at ease from the outset. We're delighted that you've chosen to work with us again!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
After consultation
After consultation , they advised a plan for my investments. the emails received were sometimes a little unclear, although that could be me. Plan seem to be going well. Telephone calls were with a human , not a machine. altogether a good choice.
27 March 2026
Reply from My Pension Expert
Hi Geoff,
Thank you for your feedback! We're pleased to hear the investment plan is working well for you and that you valued speaking directly with a member of the team. We appreciate your feedback about the emails and will take this on board. If anything ever needs clarifying, please don't hesitate to get in touch!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Baggieman,
Thank you for your 5-star review! We're glad you had a great experience with our service. If there's every anything more we can help with, please don't hesitate to get in touch!
Elyse at My Pension Expert
Great listeners
Great listeners. Not pushy. Gave advice and the pros and cons of each action and left the decision to me.
16 April 2026
Reply from My Pension Expert
Hi Mrs B,
Thank you for your kind review! We're really pleased to hear you felt listened to and supported without any pressure. If you ever need anything further, we're always here to help!
Elyse at My Pension Expert
Helpful from start to finish
Helpful from start to finish, really thorough and knowledgeable, made me feel confident with what I could achieve for my retirement
15 April 2026
Unprompted review
Reply from My Pension Expert
Hi Clark,
Thank you for your lovely review! We're delighted to hear you felt supported from start to finish and that the guidance gave you confidence about your retirement plans. We are always here if you need further assistance!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Mr Judd,
Thank you for your 5-star review! We're really pleased to hear that you found everything helpful and that the service was quick. If you need anything in the future, we are always here to help!
Elyse at My Pension Expert
Not impressed
Not impressed, when I took out the plan, I was told it was my money, and I could withdraw certain amounts as and when required.this is the first time we went to use it.I've now been told, I got to speak to a financial advisor which is a week away. After that, I might be able to withdraw my own money.
14 April 2026
Unprompted review
Reply from My Pension Expert
Dear Mr David Youlden,
We’re sorry to hear you’ve been left feeling disappointed, and we understand how frustrating this situation must be. At My Pension Expert, we always aim to be clear from the outset about how plans work, including any requirements around accessing funds.
We have passed your comments on to our Compliance Team, who will investigate the matter and be in touch shortly.
Elyse at My Pension Expert
The team at my pension expert did all…
The team at my pension expert did all the hard work sorting and chasing my pension companies to bring them all into one pension, they kept me up to date with every step. The only thing I had to do was sign some paperwork, made my life a lot easier. They are a great team that look after you from the start and are always there when you need them, I know the charges may be a bit higher than some other companies but you get what you pay for as far as I’m concerned.
I highly recommend them if you are looking to combine multiple pensions or just pension advise you pay if you take their advice and proceed with them.
7 April 2026
Reply from My Pension Expert
Hi Simon,
Thank you for your glowing review! We're delighted to hear that the team made the whole process straightforward for you and took the pressure off by keeping everything on track. It's great to know you felt supported throughout!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Excellent communication
Everything was explained to me right from the start and I was kept well informed all the way through the process. It was a pleasure to do business with them.
5 February 2026
Reply from My Pension Expert
Hi Craig,
Thank you for your kind review! We're really pleased to hear that everything was clearly explained from the outset and that you felt well-informed throughout the process. We are always here if you need further assistance!
Elyse at My Pension Expert
At first was unsure not technical but I…
At first was unsure not technical but I was put at ease and kept up to date from start to finish
7 April 2026
Reply from My Pension Expert
Hi Patricia,
Thank you for your 5-star review! It's great to hear your felt at ease throughout and were kept informed from start to finish. If you ever need anything in the future, we're always here to help!
Elyse at My Pension Expert
A very personable service
A very personable service with a real human and telephone conversations.
Nothing was too much trouble and I was kept well informed throughout the process of accessing my pension.
10 April 2026
Reply from My Pension Expert
Hi Karen,
Thank you for your wonderful review! We're delighted that you felt well-supported and kept informed every step of the way. If you ever need anything in the future, we're always here to help!
Elyse at My Pension Expert
Very informative of the process and any…
Very informative of the process and any questions answered ASAP
Kelly kept me informed every step of the way and was cool calm and collected with my constant questions.
8 April 2026
Reply from My Pension Expert
Hi Derek,
Thank you for your kind review! We're really pleased to hear that you found the process clear and informative, and that your questions were answered quickly. We are also so glad that Kelly was calm and supportive throughout. If there is anything that could make your experience a 5-star, please let us know!
Elyse at My Pension Expert
I thought Charlie Smith was excellent
I thought Charlie Smith was excellent.
Professional, knowledgeable and polite.
7 April 2026
Unprompted review
Reply from My Pension Expert
Hi Mr Smith,
Thank you for your lovely review! We're delighted to hear that Charley made such a positive impression. If you every need further assistance, please don 't hesitate to reach out!
Elyse at My Pension Expert
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