Putting your trust towards the cash out of your pension is stressful also the fact you don’t turn any age twice! You do need the advisors advice ! Not cheap but competent following through with deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process was a positive experience, they took into account my situation and listened to my wishes. With their help I was able to make an informed decision from the options available to me. Ev... See more
Company replied
I used My Pension Expert 8 years ago when I first started my private pension. It was a very worrying time when hearing of all the scams going around and people losing their life long savings. Having... See more
Company replied
Wonderful people. Knowledgeable and supportive. Nothing is too much trouble. All my queries answered straight away. My personal advisor was always in contact and kept me updated every step of the way.... See more
Company replied
Company details
- #4 of 21 best companies in Pension fund
- #35 of 48 best companies in Financial advisor
- #10 of 20 best companies in Financial Planner
- #22 of 77 best companies in Investment service
Written by the company
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Written by the company
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contact info
Colonnades house, DN1 3BW, Doncaster, United Kingdom
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review
I found the whole experience professionally handled with clear and concise guidance
2 April 2026
Reply from My Pension Expert
Hi Steve,
Thank you for your feedback! We're really pleased to hear you found the experience professional and the guidance clear and concise. If there's anything we could do to make it a five-star experience, please let us know!
Elyse at My Pension Expert
Lots of help and guidance but remaining…
Lots of help and guidance but remaining independent and the team at My Pension Expert dealt with all aspects through to completion
7 April 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your lovely review! We're delighted to hear that our team could support you while respecting your independence, and that we were able to guide everything through to completion. We are always here if you need further assistance!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Ian,
Thank you for your 5-star review! We are thrilled that we met your expectations and provided the best service. We are always here if you need any further assistance.
Elyse at My Pension Expert
I couldn’t have asked for or expected…
I couldn’t have asked for or expected better service. Thanks to all of the team
30 March 2026
Reply from My Pension Expert
Hi Anne,
Thank you for your wonderful review! We’re delighted to hear that the service exceeded your expectations. We are always here if you ever need further support!
Elyse at My Pension Expert
Team kept me well informed of…
Team kept me well informed of everything going on,
sorted problem with one fund transfer without me having to get involved stress free job well done
25 March 2026
Reply from My Pension Expert
Hi Mr Stickells,
Thank you for your lovely review! We’re really pleased to hear that you felt well informed throughout and that the team could resolve the fund transfer smoothly on your behalf. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Very helpful and good advice
Very helpful and good advice, Arranging everything for me. Very prompt service a kept me informed about the progress weekly. All the staff were very
knowledgeable and helpful.
Thank you.
Nick
30 March 2026
Reply from My Pension Expert
Hi Nick,
Thank you for your lovely review! We’re pleased to hear you found the advice helpful and that everything was arranged smoothly for you. It’s great to know you felt well-informed throughout and that the team’s knowledge and support made a positive difference!
Elyse at My Pension Expert
Annuity Application
The whole process was made very easy and understandable by all of the members of staff who arranged my application. 11 out of 10.
30 March 2026
Reply from My Pension Expert
Hi Steve,
Thank you for your kind review! We’re pleased to hear the process felt clear and straightforward, and that the team made things easy to understand throughout. We are always here if you need further support!
Elyse at My Pension Expert
pension transfer
My first experience of transferring pension funds and found it a seamless process, very switched on people that helped me. 100% a company to deal with
27 March 2026
Reply from My Pension Expert
Hi Steve,
Thank you for your 5-star review! We’re pleased to hear your first experience of transferring your pension was a smooth one and that you felt well supported throughout. If you ever need further support, we are always here to help!
Elyse at My Pension Expert
Very Poor Experience
I've not had a good experience with this company at all. I emailed Pension Wise to book an appointment to speak to someone and literally a minute later, while I was still at work, the phone rang and I found myself being asked a lot of questions about my pensions by an advisor from My Pension Expert. It took a while for her to tell me she wasn't actually from Pension Wise. She then told me I would receive an illustration of what they could do for me by email and someone would call me to speak further the next day. The email arrived and the illustration was a lot worse than my current pensions would provide which I told the next advisor on the phone call the next day. Another hour and a lot of questions later I was told yet another advisor would phone me the next day. The person whose name I had been given didn't call, but someone else did. A further 90 minutes later, having been talked at for most of that time, I was told I would receive a new illustration by email and could then decide whether I wanted them to look into my current pensions to see whether it would be worth switching over and only then would I need to make a decision. The next thing I know I've received 3 emails asking me to sign application forms for My Pension Expert to transfer all my pensions to their preferred fund and someone is calling me to 'talk you through the signing process'. There was no illustration at all of how their fund might perform. I refused and asked them to call me back in a couple of days as I was exhausted at the time and pretty confused by what I'd been sent. The next morning I received another form by post asking me to fill in information about my beneficiaries so when my pension was moved they would have the information about who should receive it after my death. Today I received a call from yet another person! It was a very confusing process and I can't imagine I would ever want to use a company that passes me from pillar to post and then sends documents asking me sign things away before I've said I wanted to. I'm quite concerned that someone could do this without fully realising what they've done. Looking at the other 1 star reviews on here, as well as my own experience, I wouldn't advise anyone to use them.
24 March 2026
Unprompted review
Reply from My Pension Expert
Dear Dawn,
Thank you for taking the time to share your experience. We’re very sorry to hear that the process felt confusing and overwhelming, and that we didn’t meet your expectations.
We take concerns like this seriously, particularly around clarity, transparency and how we communicate with clients. What you’ve described is not the experience we aim to provide, and we understand why this caused frustration.
To clarify, we are not affiliated with Pension Wise, and this should always be made clear from the outset. We also expect our process to be explained fully at each stage, including any illustrations, before documentation is issued, so it’s concerning to hear this wasn’t your experience.
We have passed this on to our compliance team, who will investigate the matter and get in touch with you shortly.
Elyse at My Pension Expert
private pension transfer
was very well informed and everthing explained well.
Everthing was attend to with little fuss .
26 March 2026
Reply from My Pension Expert
Hi Helen,
Thank you for your 5-star review! We’re pleased to hear everything was clearly explained and handled efficiently with minimal fuss. If you ever need further assistance, we are always here!
Elyse at My Pension Expert
Excellent service
Excellent service. All options and steps clearly explained, and I was kept updated throughout the process. There was always someone at the end of a phone for queries if needed and all staff were a pleasure to deal with.
25 March 2026
Reply from My Pension Expert
Hi Amani,
Thank you for your 5-star review! We’re pleased to hear everything was clearly explained and that you felt well-informed throughout the process. It’s also great to know you found the team approachable and easy to deal with, and that support was there whenever you needed it. We are always here if you need further assistance!
Elyse at My Pension Expert
An excellent and very professional business.
My overall experience was one of relief that I had someone to speak to if I required assistance. Although somewhat protracted (probably due to some hesitation on my behalf) I was kept up to date on a regular basis and knew I could always pick the phone up if needed. Very professional staff, excellent support. Highly recommended.
25 March 2026
Reply from My Pension Expert
Hi Alan,
Thank you for your lovely review! We’re really pleased to hear you felt supported throughout and that you had someone you could rely on whenever you needed assistance. We understand that these decisions can take time, and it’s important that you never feel rushed!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
No hassle from start to finish
No hassle from start to finish. I was kept updated on everything and had no concerns at all. Would highly recommend
25 March 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your kind review! We’re pleased to hear the process felt straightforward and that you were kept well informed throughout. Please don't hesitate to reach out if you ever need further support!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
You don’t turn any age twice!!!!
Putting your trust towards the cash out of your pension is stressful also the fact you don’t turn any age twice! You do need the advisors advice ! Not cheap but competent following through with delivery of your hard earned and punctual service! Non fraudulent team will plan tailor and execute your pension drawings stress free
Thank you
25 March 2026
Reply from My Pension Expert
Hi Peter,
Thank you for your wonderful review! We understand that accessing your pension is an important decision and can feel daunting, so it’s great to hear that you felt confident in the support provided. We’re so pleased that everything was handled smoothly and delivered as expected!
Elyse at My Pension Expert
My Pensions Expert did well
Very good communication keeping me informed at every stage of the process.
24 March 2026
Reply from My Pension Expert
Hi Barry,
Thank you for your 5-star review! We are delighted to hear that you felt well informed throughout the process. Clear and consistent communication is something we place great importance on, so it is wonderful to know this made a difference to your experience!
Elyse at My Pension Expert
A fairly simple process to convert my…
A fairly simple process to convert my pension to a flexi draw down pension
27 February 2026
Reply from My Pension Expert
Hi Steve,
Thank you for your feedback! We are pleased to hear that you found the process of moving to a flexi drawdown pension straightforward. Making what can often feel complex as simple and clear as possible is always our goal, so it is great to know this was your experience!
Elyse at My Pension Expert
Pension planning made easy
Made everything easy for us.Went into the office for face to face meeting as I prefer to see who I’m dealing with and Richard made my wife and I feel so welcome. Richard made the whole process for us so much easier with his advice and knowledge it was a pleasure to work with him. Also the back up you receive is excellent every step of the way.
20 March 2026
Reply from My Pension Expert
Hi Joseph,
Thank you for your lovely review! We are thrilled that Richard was able to make both you and your wife feel welcome and at ease. It is great to know that his advice and knowledge helped make the process straightforward and enjoyable for you. We are also delighted that you felt well supported throughout, as providing consistent guidance every step of the way is very important to us!
Elyse at My Pension Expert
From 1st contact to finalising my…
From 1st contact to finalising my pension i have been cosseted with information of process expected and confirmation of completion My Pension Expert and Nucleus. Brilliantly controlled and executed.
Many Thanks to all.
20 March 2026
Reply from My Pension Expert
Hi Peter,
Thank you for your glowing review! We are delighted to hear that you felt fully supported and well informed throughout the entire process. Your kind words about the team and the way everything was handled mean a great deal to us!
Elyse at My Pension Expert
Pension expert was informative through…
Pension expert was informative through all stages of the process.
Chased pensions to ensure funds were transferred and kept us up to date weekly
20 March 2026
Reply from My Pension Expert
Hi Debbie,
Thank you for your kind words! We’re really pleased to hear you found the process clear and well-managed throughout. Keeping everything on track and ensuring you’re regularly updated is something we take great pride in. If there’s anything else you need, we’re always here to help!
Elyse at My Pension Expert
My pension expert have been brilliant…
My pension expert have been brilliant from the start and are always available to answer any questions.
Reece has been very helpful
Many thanks
20 March 2026
Reply from My Pension Expert
Hi Steve,
Thank you for your lovely review! We’re delighted to hear you’ve had such a positive experience with the team. It’s great to know Reece has been so helpful and that you’ve felt supported throughout! We are always here if you need further assistance.
Elyse at My Pension Expert
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.