My Perfume Shop Reviews 

What ever you do, do not buy from this company. I have been scammed. It’s been 2 months and I haven't received my product. Every email I’ve sent in regards to this matter they would respond with empty promises. This company has lead me on every week. Each week with a different excuse and still no product. The latest response a week ago was that my product has arrived in nz and that they are unpacking the items at there warehouse and will ship it in 2 days. Then today 1 week later emails back and says it hasn’t arrived in nz yet sorry for inconvenience. Pure scam. Do not buy from my perfume shop. You will only be dissapointed and let down. They stole my money.

Delivered quickly and I’m very happy with my purchase.

I placed an order with My Perfume Shop expecting delivery by 28/5, as clearly stated on their website and invoice. Later, I was informed that my order was actually a preorder and would be delayed. This raised suspicion, so I tried repeatedly to get updates via email and WhatsApp, but their contact numbers didn’t work.

After sending multiple emails, I finally received a rude and dismissive reply from someone named Lenka, who accused me of spamming their inbox and delaying their response. Instead of addressing my concerns professionally, she offered to cancel my order and told me to order elsewhere, signing off as the “Chief Happiness Officer.” This attitude is completely unacceptable.

I never got any tracking information, and their handling of my order and communication was appalling. I have requested a refund and will be watching closely to see if it is processed on time.

I do not recommend this shop due to their lack of professionalism, poor communication, and outright rude customer service.

Ordered 22nd April. Said I wiould receive 9th May 2025. Where is my birthday order please.. stopped responding to my messages..have saved since Xmas for these..very unhappy..

A huge thank you to Myperfumeshop.
My order arrived today.
So happy with my purchase.
Great price, very well packed for post, arrived just a little over time expected. Excellent communication and tracking.
Very happy customer.

Order continually exceeded delivery time. Tried to cancel to get a refund. They ignored requests to cancel and are now disputing the refund that Mastercard provided. Don't waste your time and money.

Dear people!
Don't buy anything from My perfume shop!
The worst experience ever!
They will take your money and never send the parcel!
This is literally roberry!!!!
Be careful!

Received the wrong perfume in my order minutes ago - disappointed. I've reached out to their team right away through email. Fingers crossed, will be resolved - but getting the wrong item after waiting is non-ideal.

Guys please beware of ordering from this company. This is total SCAM. On their website they show the product as available or give you a certain date for pre order items but you actually never get the product. I placed the order on 20th Feb and I was given a delivery date of 5th March. After that they sent an email saying the goods have arrived at auckalnd warehouse and will be shipped and email confirmatuon will be sent once the order is shipped. NO EMAIL CAME. I followed up one day before the delivery date only to be told that items will not be shipped until the following week. This is the second week and still no products. Their customer service person told me either to cancel the order or order will be shipped early next week(THIS WAS LAST WEEK).NO UPDATE STILL ALL THEY SAY IS BASICALLY IF YOU CANNOT WAIT CANCEL YOUR ORDER. PLAESE THINK TWICE BEFORE ORDERING. IT IS NOT WORTH THE HASSLE AND HEADACHE. JUST COMPLETE FALSE INFORMATION PROVIDED

The products sold here are not originals.

Excellent service from Hazel at Coventry 🙌🏼

Hi Everyone. Lenka from my perfume shop has been in contact with me quite a few times. It's great and a relief to able to communicate. As mentioned before, an explanation for the mishaps was given and since xmas has finished, communication has been good so far. My Perfume Shop is sending me my order which should arrive this week.
Once I've received my order, I will be writing my final review on my perfume shop which should be a 5star review

I am very disappointed with this company. I haven't received my order, I am not getting any replies from this company, no response over WhatsApp
........
Just had an update, I will get my money back :)

Ordered Versace Bright Crystal Absolu EDP
90ml on 28th November as a birthday present for a good friend her birthday being on the 21st December 2024 the site clearly said
Pre-order: Get it by Wednesday, 11 December.
I got email after email with excuses of a delay and assuring me my item would now be upgraded and Express posted, not sure how thats legal as its perfume! Well needless to say that never happened my friends birthday on the 21st December came and went then to add insult to injury this company took it upon themselves on 30th December to abruptly cancel the order I had been waiting for since 28th November for my friends birthday. I buy alot of perfume so would have been a very good customer!! I am so disgusted with how I have been treated by this perfume company and would personally NOT recommend their service by the way I have been treated!!

I ordered like 2 weeks ago no answer, no response, they took my money and disappear.

Not happy with the 5 perfumes I purchased. They don’t long last. I spent over $1.000 not getting genuine perfume obviously. I would have rather paid a bit extra buying those perfumes from Myer than from this company. And also the delivery was delayed from the date they listed I should get them. Very dissapointed. That’s only my experience 🙏🏻

When I opened the perfume the scent was not the standard Narciso Rodriquez MUSC scent, nor did the scent last the full day (my previous perfumes have not have this issue).

I emailed multiple times with no response.

I recently bought the 150ml Mr Burberry Indigo. It was delivered promptly, was exactly what I ordered & the communication from Matt was great. Would definitely use them again.

Scammers selling TOXIC and potentially LETHAL fake copies of high ranking brands. Their toxic crap was returned "sealed and unopened" and now they are stalling with refund "which they will try not to repay, because they are criminals anyway"
Counterfeit Perfumes are HIGHLY ILLIGAL even more so if stuff is being sold under the origal brand names.
And Trustpilot deleting negative reviews and allowing FAKE POSITIVE reviews makes them just as guilty.
My perfume shop is literally a criminal operation that needs to be stopped
And of course refund EVERYONE they scammed and face lawsuits for any medical issues people will suffer from using their FAKE TOXIC junk

I have no idea how anyone can give a positive review unless they do not know authentic from fake BUT all these perfumes from this shop are fake!! scams!!! definitely NOT the original AND the original Perfume Brand should know about how this place are scamming people!!