My Perfume Shop Australia Reviews 

Got my products at a good cost, Anne was very helpful with amending a problem I had with my order (2 fragrances were unable to be sourced). Other than that an excellent service and they were very helpful and were generous with compensation for being unable to fulfil original full order.

I ordered from these SCAMMERS on April 4 this year. When the perfume didn’t arrive I started sending emails and got their generic “I’m so sorry” replies. I requested a refund, as it is stated in their company terms, but started getting emails offering me to choose another item, which apparently is also on “back order” with an extra 10% off and the latest email offered me a store credit with an extra 20% added!!!
They issued me a $20 voucher earlier in this whole ridiculous saga which I accepted and used it towards the purchase of a sample of Chanel No 5, which promptly arrived but smells nothing like Chanel!! I think they have a shed full of knock off samples somewhere that they sell to unsuspecting buyers.
They constantly blame the crisis in the Middle East for the delays, which is a blatant lie.
I have been told by three different “perfume happiness officers” which is the stupid name they give their scammers, that they are happy to issue me with a refund, but when I choose that instead of a store credit they don’t reply to me and then someone else replies!!
I have emails from MATT, NICOLE and AUBREY, each one of them just spouting the same generic rubbish!!
I don’t understand how they can blame the war in the Middle East when humans can still fly worldwide???
I have sent them copies of my order and copies of their company terms and now I am getting no replies at all!
So basically they have stolen $55 from me for something that they never had any intention of sending me.
They are a bunch of scammers!!
I usually buy my perfume from Feeling Sexy Australia, I have done so for years, and just this once decided to try this company when the perfume I wanted was unavailable on my preferred site! I should have taken that as an omen because I have never been let down by Feeling Sexy Australia before.
I will continue to send emails to this company as I want a full refund and I refuse to accept a store credit and pay more postage for another item which is also a “pre-order”!!
THIS IS A SCAM COMPANY!!! BUYER BEWARE!!!

I would not trust this business, they took my money and sent nothing to me. I asked for a refund cause it had been 2 months and it was radio silent.

Company clearly engages in dodgy behaviour to generate fake 5 star reviews. Multiple 5 star reviews have the same profile picture (and the rest are demonstrably false). Embarrassed to have been fooled.

I ordered perfume at the beginning of June which was never dispatched. Received confirmation email advising order was being prepared in Sydney and would be dispatched shortly (it never was).

After 2 weeks I reached out to seek an update. I was advised the product I ordered was a 'pre-order' and was delayed due to the ongoing conflict in the Middle East.

Unclear to me what it means to order a perfume that was realised in 2009? I also did not realise the impact the ongoing US/Iran conflict was having on the transport of domestic freight between Melbourne and Sydney,

Scam artists. Avoid.

The perfumes arrived on time and the perfumes were in beautiful boxes.
Love the ones that I purchased and receive compliments whenever I wear one.
Thank you and I will puchase again.

The initial purchase was fine then told there was a pre order and asked to select another option. I advised or product change only to be told package already sent from logistic issue.
After told again selected fragrance is out of stock I gave 4 emails and various option for swap. To only be told no stock or pre order. Finally after 3 weeks of back and forth they gave me a list of available option and told me I need to pay for additional delivery after their logistic issue. Multiple emails later they covered the shipping cost and posted final item. Once sent delivery is quick but the process and headach to get anywhere, while dealing with multiple in email is painfully. End story by save headache and buy from a proper store not worth the amount of issue for a fragrance.

Shipping is very poor. Items listed as in-stock are actually pre-orders, resulting in unexpected wait times not same day delivery

I suggest you better find somewhere else to get your perfumes

Ordered a fragrance on 20/5 with a delivery estimate of 28/5–3/6. The item never arrived. The company later admitted it was unavailable with no ETA.

Their own terms say refunds are available if an order is more than 14 days late, but instead of processing a refund they repeatedly pushed store credit or a swap.

When I insisted on a refund, they asked whether my “bank account is still active” even though I paid by debit card through Shopify and they already have the required details. After I clarified this, they stopped responding.

I’ve now had to lodge a complaint with NSW Fair Trading to get my money back.

Very disappointing experience and not what I expected from an Australian retailer.

Aubrey provided excellent customer service throughout my order. She was quick to respond, kept me updated, and made the whole process easy and stress-free. Even when there were stock issues, she communicated clearly and offered helpful solutions. Thank you, Aubrey, for the great support and professionalism.

The fragrance academy articles are basic. I learned a bit about noted, but nothing advanced.

the worst online fragrance supplier to buy from. abundant forms of false advertising such as fast shipping and not specifying the product is a preorder until after you make the purchase. is that even legal?
if you order from this merchant just know you will be waiting months for the product. they reply to emails but it’s the same generic reply stating their shipment didn’t arrive, the conflict in the middle east is causing delays, or they are a small team and are sorry lol. currently trying to dispute this with my bank so i can get a refund of some sort and order back with my trusty FragranceNet.

Avoid this company at all costs.

Many of the reviews on this site are clearly fake positive reviews for this company, as they are all the kind that you can smash out in 2 seconds on mass, and all pump up the exact same traits, which are coincidentally the things most complained about.

Like countless other reviews, I placed my order on May 25th, latest arrival by the 10th of June. I noticed it wasn't dispatched in time to make it here by then and sent an enquiry, they told me off for asking and said to wait until it's 3 days late to ask again.
On the 11th, an item was removed from my order, they did not contact me about this at all. Days later the 3 of 4 items were dispatched, and I sent an enquiry asking about the missing item. They responded saying the item was actually out of stock and so it was removed, and offered me store credit for the item plus 10%. I asked for a refund and this request was ignored. The item was still listed as a presale, so I asked if the credit could be used to cover placing another preorder and waiting for the arrival. They sent me an invoice for the shipping (which they should have covered).They never responded to my last message at all, and just sent the invoice. I attempted to settle the issue and pay the shipping, but the item is now listed as sold out and is automatically removed from the cart before shipping can be paid. They have ignored my emails and refund requests for over a week. They have effectively stolen $29 from me, with no plan to return the funds or respond to me at all. I was served by Nicole and Anne.

At first I had ordered the Victoria Secret Bombshell perfume, but unfortunately they didn’t have any stock of it, however, Anne from the customer service team was incredibly helpful in explaining their troubles of obtaining any stock of my selected perfume, we worked together efficiently to be able to continue with my order but with a different product which ended up being the Merchant of Venice Imperial Emerald Hair Mist. I could not be more thankful to Anne and the My Perfume Shop team for their help and professional especially in these hard times of obtaining stock from their respective origins. Of course my highest level of thanks goes out to Anne for helping me with my order and I will be sure to use this website again in the future!

Overall experience wasn't the best, my order took almost two months to arrive, and with multiple queries as to where it is. But due to circumstances out of their control, one of the two items arrived and I was given store credit with a little extra for the inconvenience. Otherwise service was good, prices are competitive, and delivery was quick. Would have been five stars if they were more transparent about the situation.

Super fast delivery , got exactly what I wanted and was on sale bonus

My Encre Noir perfume arrived super fast and was packaged safely, so zero damage on arrival. Website was easy to use, they processed the order fast and I had my order the very same week. Very impressed!

My husband likes fragrances that last long and smell pleasant on the skin.

I have loved my experience with My Perfume shop as an avid perfume collector I’m always looking for somewhere to find a discounted fragrance and this place is legit. There was a slight delay to to stock issues but thanks to both Nicole and Aubrey they helped me and ensured my experience was exceptional.

All real and amazing quality colognes, shipping does take awhile but it’s all worth it

My Perfume Shop gives great descriptions of their products and delivery times. Prices are pretty good also! A good online shopping experience.