My Perfume Shop Australia Reviews 

The fragrance a articles make good reading for novices. I got a little education on the progression of notes.

Delays and deceptive conduct.
They cancelled part of my order after payment back in March 2026. Failed to refund the deleted items.
Failed to deliver the remaining items, except for 2 in mid June 2026. Would not offer refund. They owe me $62.00 but have made no attempt to repay. Buyer beware! Never again!

It was a good experience keeping me in loop about the delivery and stating that they receive stock weekly made me trust to shop with them. I got the delivery earlier than anticipated.

Gift set arrived with a slightly dented box. The bottles inside were intact, so no issue.

Found a few harder-to-find fragrances here. Delivery was on time, and everything arrived in good condition.

Dior Sauvage EDT is crisp and invigorating. It's a bit off putting, as I know it now, when I see it in others.

Avoid this company. After ordering a perfume on 1st Feb, I am still waiting nearly 5 months later. I have been in touch repeatedly over this time. After around 4 months of no response, they finally replied and have been ridiculous to deal with. They have admitted they cannot source my product yet will not provide a refund. They keep delaying, making me send more emails to waste my time. They insist on offering a discount on a different product, despite me repeatedly saying I will not be buying from this site and need a refund. It honestly feels like a joke at this point but I am too furious to laugh. I will now be lodging official complaints to governing bodies.
AVOID THIS SCAM COMPANY.

Great Support from Aubrey very helpful

Anne was really helpful with my inquiry about an order i made as a gift for my son. She was understanding and provided alternatives. I was happy with the service she provided. Excellent customer service. Thanks Anne

Returned a bottle that didn't suit me. Process took about a week, no issues.

The customer service was helpful, and my package arrived when they said it would.

I had a great experience with my order even with a slight delay i had great communication from Aubrey and was very happy with their overall service. I highly recommend them for both there service communication and there products

Put in an order in February. Was advised that some of the order was not available so had to wait. Reached out again in May to be told some samples were not available so I ordered something different only to find they were not available. In the end ordered something else. Finally they were delivered but the balance of the order still has not come. Have become frustrated

So - through all the transport troubles, My Perfume Shop was able to rectify a problem and deliver on their promises.
The customer service officer, Anne was very helpful, understood the issue and fixed it.
Thank you

Awful experience with this company. Ordered a number of items. Once the order was placed, I got an email saying the items were "pre-orders" - this was the first I'd heard of that as nothing was said on the website. The items are woefully overdue. My request for a refund has been ignored even though they offer a refund in these circumstances. Won't be buying from them again.

Update 30/06/2026

Was told my items would be posted 2-3 days after 25 June. That did not happen.

Finally received a refund after a lot more back and forth and me advising i'd lodge a dispute with my bank.

Worryingly, one item was removed from my order. I queried this with the business and they advised there was "no availability on the wholesale market". But that item is still listed for sale on their website with no mention of its unavailability.

It bothers me they have items listed for sale even though they know they cannot get stock

I would be very wary of this business. It all seems very, very shady to me.

I placed the order and was never told my order was a pre ordered item. I only waited 3 weeks for delivery the website stated in stock shipped from Sydney. Then I asked to change address prior to shipment contact us said email or WhatsApp I went on WhatsApp only to be told to email.
Email replies took 3 days for a reply. Bad customer service I will never order from this company again

Do not waste your time.
I should have checked the reviews before ordering - absolutely disgusting communication and fraudulent company.
Take the $$$ then make excuses - won't refund or ship goods.
Ordered in mid-May, delivery indicated 2-8 June, now a lengthy delay. Will not refund, dispute logged.

DON'T WASTE YOUR MONEY!!!!
Ordered two samples on the 28th, May. They don't inform on the website if the samples are available to be shipped or if they are pre-orders. Guess what? Mine were both pre-orders, that means a huge delay. I received automatic e-mails, and lots of excuses. Until someone from customer service offered the option to swap the samples. I decided to do it, so at least I could get something. Nothing was confirmed about the change, and now they want me to wait some extra time to get the original one that I have ordered. I DON'T EVEN WANT THE SAMPLES THAT I CHOSE ANYMORE! What a joke!

The quality of products being is really great. The only problem which i feel is that u have to wait for around at-least 3 weeks to get the product delivered even if u are using fast delivery options