Piece of Cake Moving & Storage Reviews 

12,600
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and extremely efficient throughout the entire moving process. Many consumers also appreciate the reasonable pricing, clear quotes, and consistent punctuality shown by the teams on moving day. Some reviewers were not happy with the handling of their belongings, noting repeated instances of damaged items, broken furniture, and missing pieces. A few customers additionally experienced frustrating issues with service execution, unexpected difficulties, and poor crew professionalism during the job. People mentioned that certain valuable items were treated carelessly or left behind without proper assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite, patient, and... See more

Service

Clients share positive opinions on service, noting that the moving process is smooth and stress-free.... See more

User experience

Customers report positive experiences with user experience, finding the moving process exceptionally smooth,... See more

Price

Reviewers mention positive feedback about price, highlighting transparent and affordable quotes. Customers... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Piece of Cake moving was professional and well priced. Their communication was top notch, with them reaching out several times before the move to verify they had the correct information. On moving d... See more

Company replied

Rated 5 out of 5 stars

My son and his roommate used this service to move from one apt to another in NYC. From the quote to end of move, the experience was professional, easy and beyond expectations. The quote was straightfo... See more

Company replied

Rated 5 out of 5 stars

Everyone was great! Every step of the way - planning, packing, transport, delivery - everyone communicated clearly and worked diligently, quickly and carefully with everything. This was our second mov... See more

Company replied

Rated 5 out of 5 stars

Piece of Cake movers made a stressful event seamless without any added anxiety! The movers were very professional and knew how to move heavy furniture with ease. They had the truck loaded up and read... See more

Company replied


Company details

  1. Removals company
  2. Removals Service

Written by the company

Piece of Cake Moving & Storage is America's highest-rated and most-loved mover. We are a full service moving company providing reliable local and long distance moving services for both residential and commercial moves. Our additional services include professional packing, secure short and long term storage solutions, reusable plastic moving bin rentals and more. Everything you need for a seamless move, all from one trusted company. Available 24/7, 365 days a year, we offer flexible scheduling, including same day, last minute, weekend, and holiday moves. With one of the largest moving fleets and crews in the United States, we can dispatch the right truck and team for any move. At Piece of Cake we provide Flat Fee, all-inclusive pricing locked in before moving day. Transparent Flat Fee Quote based on your inventory which includes moving crew labor, furniture packing, certificate of insurance (COI), mileage and tolls – all at no additional cost. Every move is assigned a dedicated Customer Moving Specialist who provides real-time, human support from start to finish. Backed by experienced operations and dispatch teams working in coordination, we ensure nothing is overlooked. That is the Piece of Cake Promise: the highest standard in customer service, thoughtfully built into every detail of every move. We are fully insured and hold all required federal and state operating authorities and licences to provide moving services across the United States.

Make your next move a Piece of Cake!

Written by the company

Piece of Cake Moving & Storage is America's highest rated and most loved mover.
We provide local and long distance residential and commercial moving services, professional packing, short and long term storage, plastic bin rentals and more. We are available 24/7 all year round for same day and last minute moves. We provide Flat Fee, all-inclusive pricing locked in before moving day, based on your inventory which includes moving crew labor, furniture packing, certificate of insurance (COI), mileage and tolls – all at no additional cost. Every move is assigned a dedicated Customer Moving Specialist who provides real-time, human support from start to finish. We are fully insured and hold all required federal and state operating licenses.

Contact info

4.9

Excellent

TrustScore 5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(12,600)

2,068 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tommy was great to work with and I…

Tommy was great to work with and I loved all the updates and tracking info that POC reported to me on a regular basis. The price was good too! Thank you so much and will use again and highly recommend to others!

18 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Just as a move should be! Thank you for this awesome feedback Elisabeth. We loved moving you and we’re thrilled to hear it was a good day.

If you ever need us again, just reach out and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend planning a move, unlock benefits like commission payments in our Referral Program. It’s very simple, just check out the details https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Great moving company that takes good…

Great moving company that takes good care of your furniture and wrap it so that it doesn’t be damaged . Good prices too. I used them 3 times:)

13 November 2025
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

There is no more sincere endorsement than a return customer! It was wonderful to see you again Yasmine!

Thank you for coming back to Piece of Cake for your next move and for leaving us this great feedback.

We hope you’ll be happy in your new home for a long time to come, but if we can help with anything down the track, please be sure to let us know. We’d love you to follow us on social @pieceofcakemoving for our latest news.

If you recommend us to a friend or relative you can also earn a commission on their move. Check out our Referral Program for all the details, it’s simple and easy https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 4 out of 5 stars

( Updated ) Too hasty, broken furniture, felt careless

Update: Support reached out and offered a reimbursement relative to my experience. I think it was quite fair, actually. I still would be hesitant to use them again given the actual service quality itself, but their support appeasement department is great.

Original review: It was fast, and not too expensive (though, not cheap) which was nice. But they went TOO fast and broke my desk drawers, put my bedframe back together poorly and it literally fell apart when I went to sleep, put a dent in the wall at my new apartment while bringing new furniture in, and overall did not at all make me feel like they cared about my belongings. I will use a different service for my next move.

14 July 2026
Rated 5 out of 5 stars

The team from POC were prompt and very…

The team from POC were prompt and very professional. They worked in the heat without stopping and never took a break. This is not the first time I have used Piece of Cake and will only use them moving forward. They are the best in the NYC tri-state area.

16 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Keith, thank you so much for trusting us with your move - we are so happy to hear that you had an enjoyable moving experience, and that our team took care of you!

Best of luck in your new home!

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

When they say "Piece of Cake," they…

When they say "Piece of Cake," they mean it. They make the daunting process of moving a snap, are very transparent, and make sure you have all the information you need upfront to feel confident about the move. They're efficient and good to work with.

17 June 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Tara,
we’re so pleased your move was a seamless one that made this new chapter an easier transition. It’s everything we hoped for you!

Thank you so much for taking the time to publicly thank our team and include details of your experience.

After all the effort you put into your well planned move, we hope you’re settling in well and enjoying your new home.

If there is anything we can do to help you down the track, or help one of your family or friends, please don’t hesitate to reach out and let us know you are a return customer.

We also provide incredible benefits as part of our Referral Program for any recommendations that result in a move. It’s easy and simple https://mypieceofcakemove.com/referral-program
In the meantime unlock the latest promotions and discounts on social @pieceofcakemoving.

Enjoy your new home,
Piece of Cake Team

Rated 5 out of 5 stars

Great team of packers

Great team of packers. Arrived when they said they would. Although, they had underestimated the size of truck needed they sent out another truck and finished the job the next day.

Would highly recommend.

9 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

How wonderful to hear that! Thank you for sharing your fabulous moving experience. We loved moving you.

Don’t hesitate to let us know if there’s anything we can do for you down the track and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend or family member planning a move, it’s worth mentioning our Referral Program. It provides benefits like commission payments for you, how does that sound? https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

They where Amazing!!!!!

They where Amazing!!!!!
Very professional and on time and took great care of furniture
👍

5 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Just as a move should be! Thank you for this awesome feedback Kristen. We loved moving you and we’re thrilled to hear it was a good day.

If you ever need us again, just reach out and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend planning a move, unlock benefits like commission payments in our Referral Program. It’s very simple, just check out the details https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Every thing went very smooth and there…

Every thing wen very smooth and there was no damage.

10 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you so much for taking the time to share your positive experience with us, Penny! We love hearing this.

We hope you are settling into your new home and enjoying this next chapter!

Don't forget to follow us on social media @pieceofcakemoving for updates on promotions and discounts if you require our services in the future. Alternatively, you can unlock benefits like commission payments through our easy and simple Referral Program when you recommend us to a friend planning a move. Check out all the details here: https://mypieceofcakemove.com/referral-program

Until next time,
The Piece of Cake Team

Rated 5 out of 5 stars

Piece of Cake Moving made moving look…

Piece of Cake Moving made moving look like a piece of cake. On time, efficient, neat and fast. I haven’t moved in 23 years. I wish these guys existed then. I highly recommend them.

10 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

How wonderful to hear that! Thank you for sharing your fabulous moving experience. We loved moving you.

Don’t hesitate to let us know if there’s anything we can do for you down the track and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend or family member planning a move, it’s worth mentioning our Referral Program. It provides benefits like commission payments for you, how does that sound? https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 1 out of 5 stars

Would not recommend, though they ultimately refunded me

UPDATE: Following this review and continued communication with the company, they ultimately issued me a full refund. I appreciate that they took responsibility financially and resolved that portion of the situation. I am updating my review to reflect that outcome.

That said, the refund does not change the experience that led me to write this review — including the issues during the move, the treatment I experienced from staff, and the condition in which my furniture was returned from storage. I’m therefore leaving the original review below so that it accurately reflects my experience at the time, while also acknowledging that the company ultimately provided a full refund.

I chose this company because they explicitly market themselves as a guaranteed flat-rate service, but instead, they subjected me to a high-stress nightmare defined by logistical failures, active hostility, and property damage. The nightmare began when they unilaterally changed my afternoon arrival window with less than 24 hours' notice while I was offline, catching me completely unprepared. After sales explicitly promised that minor on-site inventory changes would be a seamless formality, the crew halted the move to nickel-and-dime me piece-by-piece, driving my bill past the flat-rate guarantee. When this chaos left me panicking and crying, the customer service representative gaslit me, snapping that "nothing was confusing" and patronizing my emotional state. To make matters worse, the crew flatly refused to take roughly 30% of my things. They stood by their professional dollies and watched my friend and me spend two grueling hours manually dragging all of those remaining heavy bags and items into our cars. It was incredibly rude and unprofessional to leave a young woman to struggle through that heavy lifting entirely on her own while they just watched. After I finally handed my keys back to management and left, they called panicking because they had lost my furniture's structural screws—and actually demanded I turn around to search a vacant apartment I no longer had legal access to.

Things went from bad to worse when my belongings were finally delivered from their storage facility. My TV console arrived completely coated in mold, which was a major safety hazard because I am highly allergic. My mother had to immediately sanitize it, leaving wipes blackened with residue, and the unit now has permanent black stains and active yellow mold on the underside. On delivery day, the foreman aggressively demanded the missing screws and physically pointed his finger at me, blaming me for the company's own mistake. I had to look up the hardware manuals and send my dad to three different stores to find them. While he was out running their errands, the crew suddenly "found" the screws on their truck and assembled the furniture before he even returned. This company actively insulted me while I was crying, forced a customer to do their own heavy lifting, brought toxic mold into my home, and yelled at me on delivery day. The experience was extraordinarily stressful and, in my view, fell far below the level of professionalism and care I expected from a moving company.

12 July 2026
Unprompted review
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we truly appreciate you communicating with us following your move.

We’re grateful for the opportunity to review your concerns and better understand your experience.

Thank you again for sharing your feedback with us.

Best regards,
Piece of Cake Team

Rated 5 out of 5 stars

It was as easy as the name says

The online sign up and reservation process was simple. The team reached out before the move to confirm.
The two guys that showed up very efficient at getting everything packed and unpacked at the destination.
I think this was my first move where nothing was damaged

1 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Andreas, thank you so much for trusting us with your move - we are so happy to hear that you had an enjoyable moving experience, and that our team took care of you!

Best of luck in your new home!

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Workers were hard-working

Workers were hard-working. They were polite. They arrived on time. They worked 12 hours! I would highly recommend them anytime, anywhere anyplace.

11 June 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

It was our pleasure!

Please don’t hesitate to reach out if we can help with anything else!

Ps. In the meantime, don’t forget about our referral program https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

The movers were very professional and…

The movers were very professional and patient during a very stressful situation.

10 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you so much for trusting us with your move - we are so happy to hear that you had an enjoyable moving experience, and that our team took care of you!

Best of luck in your new home!

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

These guys are great.....my move…

These guys are great.....my move couldn't have gone any smoother. Recommend very highly!

9 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Kathleen, we are thrilled to hear you had a seamless moving experience - thank you for trusting us with your big day!

We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Perfect!

Perfect!! So helpful in what could be a stressful day. Very grateful for all the help!

5 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Taylor!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication, punctual arrival and expertly moved us from our 1,400 sqft apartment into our single family home.

7 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Just as a move should be! Thank you for this awesome feedback Maggie. We loved moving you and we’re thrilled to hear it was a good day.

If you ever need us again, just reach out and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend planning a move, unlock benefits like commission payments in our Referral Program. It’s very simple, just check out the details https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 1 out of 5 stars

They lost boxes we had in storage and…

They lost boxes we had in storage and we had multiple monitors missing and they stated they checked and nothing else was in storage.

7 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is incredibly important to us, and we take your comments seriously.

We always strive to provide the best possible service, and we apologize if we fell short on this occasion. We hope we have addressed your concerns and provided the clarification you were looking for.

Thank you for your cooperation, and should you need assistance in the future, please don’t hesitate to reach out. We’d love the opportunity to make it right and offer you an improved experience.

Best regards,
Piece of Cake Team

Rated 5 out of 5 stars

Awesome full pack and unpack service on…

Awesome full pack and unpack service on the same day. Nice team of guys who were professional. Got the job done well.

19 June 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

How wonderful to hear that, Annon! Thank you for sharing your fabulous moving experience. We loved moving you.

Don’t hesitate to let us know if there’s anything we can do for you down the track and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend or family member planning a move, it’s worth mentioning our Referral Program. It provides benefits like commission payments for you, how does that sound? https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Totally stress-free experience

Everyone was very helpful, friendly, and professional- I moved on a VERY hot day and everything was done exactly on schedule and respectfully. My cat even tried to escape and one of the movers was nice enough to keep him from making a break for it!

3 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

It sounds like our mission was a great success! We put care and attention into every move to help ensure you will settle happily into your new home. Thank you for sharing these details from your seamless moving day and for giving our movers this public recognition for their hard work.

If we can help you with anything in future, please be sure to reach out.

Should you have friends and contacts planning a move, be sure to look at the details of our Referral Program which includes a commission. It’s simple and easy https://mypieceofcakemove.com/referral-program

Alternatively, follow us on social for the latest promotions @pieceofcakemoving

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Great communication and timing

Great communication and timing. Professional and efficient movers. Flexible and accommodating for their quotes.

7 July 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

How wonderful to hear that! Thank you for sharing your fabulous moving experience. We loved moving you.

Don’t hesitate to let us know if there’s anything we can do for you down the track and follow us on social @pieceofcakemoving for any promotions and discounts.

If you recommend us to a friend or family member planning a move, it’s worth mentioning our Referral Program. It provides benefits like commission payments for you, how does that sound? https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look