Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
The test kit arrived very quickly and so I didn’t delay getting started . Everything I needed was inside and the instructions are super clear to follow with a video demonstration attached to each... See more
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Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PocDoc
Hi Katie,
Thank you so much for your great review!
We’re delighted to hear you found the test easy to use and that your results came through quickly.
That’s exactly the simple and efficient experience we aim to provide. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Cumbersome little beast
It’s ok but would benefit from the addition of facial recognition / simple verification on log in. It’s a complete shag having to enter the NHS login every time you need to record. Also it does have a Columbo setting which is really annoying - every time you think it’s finished it pops up and goes “just one more reading “
2 February 2026
Unprompted review
Reply from PocDoc
Hi Ken,
Thank you for taking the time to share such detailed feedback — we really appreciate it.
Your suggestions around facial recognition or simpler log-in verification are incredibly helpful. It’s also useful to hear your thoughts on the additional reading prompts — feedback like this helps us refine the overall experience.
We’ve shared your comments directly with our product team so they can review them as part of ongoing improvements. Thoughtful insights like yours genuinely help shape future updates, so thank you again for taking the time to post this.
Kind regards,
PocDoc Support Team
Healthy Heart test
The health heart test had full, simple instructions which I could easily follow and took less than 15 minutes from unboxing to getting a result. Can't fault.
4 February 2026
Unprompted review
Reply from PocDoc
Hi Kelly,
Thank you so much for your fantastic review!
We’re delighted to hear you found the heart health test simple to follow and that you were able to get your results in under 15 minutes from unboxing — that’s exactly the quick and straightforward experience we aim to provide.
It’s wonderful to know you couldn’t fault it. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
The POCDOC test is really easy to use…
The POCDOC test is really easy to use at home to give you an idea of your heart health. It prompted me to re-look at my diet and to ask my GP for a cholesterol test when having my next blood tests. I have made some changes to my diet and managed to lower my cholesterol levels. I would recommend POCDOC to use as an indicator of your heart health which may then lead you to speak to your GP about any results that may be of concern.
31 March 2025
Unprompted review
Reply from PocDoc
Hi Nicola,
Thank you so much for sharing your experience!
We’re really pleased to hear you found the PocDoc test easy to use and helpful as an indicator of your heart health.
It’s especially encouraging to know it prompted you to review your diet and follow up with your GP — and even more so that you’ve successfully lowered your cholesterol levels. That’s a fantastic achievement.
We truly appreciate your thoughtful recommendation and for taking the time to explain how the test supported your health journey.
Kind regards,
PocDoc Support Team
Useful tool
PocDoc has served as a useful tool to check my cholesterol levels. The test kit is easy to use although I did need to contact them during the process. They were quick to respond and very helpful
15 February 2026
Unprompted review
Reply from PocDoc
Hi,
Thank you so much for your thoughtful review!
We’re really pleased to hear you found PocDoc a useful tool for checking your cholesterol levels and that the kit was easy to use overall.
It’s great to know our team was able to support you quickly when you got in touch — providing prompt and helpful assistance is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Cholesterol tests
Tests were easy to use, and the results were very useful.
14 November 2025
Unprompted review
Reply from PocDoc
Hi Squiff,
Thank you so much for your kind review!
We’re delighted to hear you found the tests easy to use and that the results were useful for you.
Providing clear, practical insights in a simple way is exactly what we aim to do.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
I was wanting to lower my cholesterol…
I was wanting to lower my cholesterol as high. While making changes I wanted to know if my changes were working. Having the quick easy home test I was able to see my improvement that gave me encouragement and drive to continue m changes
12 May 2025
Unprompted review
Reply from PocDoc
Hi Tim,
Thank you so much for sharing your experience!
We’re really pleased to hear the test has supported you while working to lower your cholesterol. Being able to see your progress as you make lifestyle changes can be incredibly motivating, so it’s wonderful to know the quick and easy home testing helped give you encouragement to keep going. That’s exactly the kind of positive impact we hope to have.
Wishing you continued success on your health journey, and thank you again for taking the time to leave your review.
Kind regards,
PocDoc Support Team
Easy to use and quick to get the results
Easy to use and quick to get the results
2 February 2026
Unprompted review
Reply from PocDoc
HI Debby,
Thank you so much for your lovely feedback.
We’re delighted to hear that you found the test easy to use and that you received your results quickly. Making the process simple and delivering fast, clear insights is exactly what we aim for.
We really appreciate your feedback.
Kind regards,
PocDoc Support
I was so impressed by PocDoc
I was so impressed by PocDoc. So easy to use with step by step instructions. Completely fool proof! Super fast results, all brilliantly explained, I'm just so impressed
13 February 2026
Unprompted review
Reply from PocDoc
Hi Sarah,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how impressed you were with PocDoc.
It’s fantastic to know the step-by-step instructions made the process feel straightforward and fool proof, and that the fast, clearly explained results added to your experience. That’s exactly what we aim to deliver.
Your enthusiasm truly means a lot to our team — thank you for taking the time to share it!
Kind regards,
PocDoc Support Team
Test worked first time and much more…
Test worked first time and much more convenient for me with two little kids than going to doctors surgery.
12 February 2026
Unprompted review
Reply from PocDoc
Hi Sophie,
Thank you so much for your lovely review!
We’re delighted to hear the test worked first time and that it was more convenient for you — especially with two little ones to look after.
Making health checks simple and easy to fit around busy family life is exactly what we aim to do. We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Really easy to use
Really easy to use, which is great as often I feel a bit funny seeing my own blood, so was surprised I could get on so well with it.
Very practical as you can do it in your own home and great to get those male members of the family checked out as they won't go the doctors without prompting ;-)
15 April 2025
Unprompted review
Reply from PocDoc
Hi Emily,
Thank you so much for your wonderful review!
We’re really pleased to hear you found the test easy to use — especially if you’re not usually comfortable seeing blood. That’s great to hear and exactly why we work so hard to make the process as simple and manageable as possible.
It’s also fantastic to know you found it practical to do at home and helpful for encouraging the men in the family to check their health too. Making testing more accessible and less daunting is a big part of what we aim to achieve.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Very simple to use and gave me some…
Very simple to use and gave me some peace of mind. As a working male and not really a big fan off goin to the doctors doin this at home was great 👍
13 February 2026
Unprompted review
Reply from PocDoc
Hi Wayne,
Thank you so much for your great review!
We’re really pleased to hear you found the test simple to use and that it gave you some peace of mind.
We completely understand that finding time — or enthusiasm — for a doctor’s visit isn’t always easy, so it’s wonderful to know doing it at home worked so well for you. Making health checks convenient and accessible is exactly what we aim to do.
Thanks again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Dont hang around get yours done its free
So easy to use the instructions were clear and results were helpful in ways to change my lifestyle to be healthier
14 February 2026
Unprompted review
Reply from PocDoc
Hi Anthony,
Thank you so much for your wonderful review!
We’re delighted to hear you found the test easy to use and the instructions clear.
It’s especially encouraging to know the results helped guide you toward positive lifestyle changes — that’s exactly the kind of impact we hope to have.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Unfortunately did not work for me.
Unfortunately the test was not effective. The pack was comprehensive, I followed all instructions and went through all the process, however when uploading the image at the end it constantly said to retake the image as it was blurred, even though the image was crystal clear. Tried about 10 images in different lighting etc, but to no avail. Shame.
13 February 2026
Unprompted review
Reply from PocDoc
Hi Darren,
Please contact us at support@mypocdoc.com with your details so we can look into this for you properly and work towards a resolution.
Thank you for taking the time to share your feedback — it truly helps us improve the experience for everyone.
Kind regards
PocDoc Support
It's a great service
It's a great service . Hasn't let me down so far , and my medications arrive on schedule .
15 February 2026
Unprompted review
Reply from PocDoc
Hi Mark,
Thank you so much for your lovely review!
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Very fast response
Very fast response. Very helpful and comprehensive
15 February 2026
Unprompted review
Reply from PocDoc
Hi Annemarie,
Thank you so much for your kind review!
We’re delighted to hear you received a fast response and found the support helpful and comprehensive.
Providing clear and thorough assistance is really important to us, so your feedback means a great deal.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Hi Sarah,
Thank you so much for your great review!
We’re delighted to hear you found the test fast, easy to use, and not painful — that’s exactly the experience we aim to provide.
It’s wonderful to know the quick results made it even better. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
A quick and easy way to check your health
Really simple to use, easy to follow steps, kit was simple and easy to use and I felt reassured i wouldn't mess it up, results came up in the app and even gave me advice. Overall, highly recommend
15 February 2026
Unprompted review
Reply from PocDoc
Hi Billy,
Thank you so much for your wonderful review!
We’re delighted to hear you found the kit simple to use and the steps easy to follow. It’s especially great to know you felt reassured throughout the process — that confidence is exactly what we aim to provide.
We’re also pleased that the results and advice in the app were helpful. Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Did not work
11 February 2026
Unprompted review
Reply from PocDoc
Hi Trevor,
We’re very sorry to hear that your test didn’t work as expected.
All of our kits are covered by our manufacturer’s guarantee, so if something hasn’t worked correctly, we absolutely want to put that right for you.
Please email us at support@mypocdoc.com
with your order details, and we’ll be happy to review what happened and arrange a free replacement where appropriate.
We’re here to help and would really appreciate the opportunity to resolve this for you.
Warmest wishes
PocDoc Customer Support Team
Useful kit, great customer service
Had a couple of issues doing the cholesterol test (phone settings, user error) but pocdoc quickly provided replacement test kits which arrived promptly. Overall useful kit and excellent customer service
4 February 2026
Unprompted review
Reply from PocDoc
Hi Steve,
Thank you so much for your kind message we really appreciate the 5 star review.
We’re sorry to hear you experienced a couple of initial issues, but we’re really pleased we were able to resolve things quickly and get replacement kits out to you without delay.
It’s great to know you found the kit useful overall and that our customer service met your expectations — that truly means a lot to us. We always want to make sure our customers feel supported every step of the way.
Thank you again for taking the time to share your experience and for your patience throughout. We really appreciate your support!
Warmest wishes
PocDoc Support Team
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