The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
I really appreciate that a form of prevention is taking place through PocDoc kits and am grateful that it has pointed out important things I need to change for my better health. The test showed rath... See more
Company replied
The test kit arrived very quickly and so I didn’t delay getting started . Everything I needed was inside and the instructions are super clear to follow with a video demonstration attached to each... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really great little test kit.
The PocDoc cholesterol test kit was really straightforward with very clear instructions. My results showed healthy on all counts so I was really pleased. I had to answer questions about height weight and lifestyle. I would recommend.
20 November 2025
Unprompted review
Reply from PocDoc
Hi Judith,
Thank you so much for your 5-star review.
We’re really pleased to hear that you found the PocDoc cholesterol test straightforward to use and the instructions clear. It’s fantastic news that your results came back healthy across the board — we’re delighted for you!
Thank you for recommending us — it truly means a lot to us. 💙
Warmest wishes
PocDoc Support Team
A good service for lipid results and…
A good service for lipid results and general health. I would question the accuracy of the heart age estimation though.
19 November 2025
Unprompted review
Reply from PocDoc
Hi David,
Thank you so much for taking the time to leave us a 4-star review.
We really appreciate your feedback and are glad to hear you had a positive experience.
You have explained that you question the accuracy of the heart age estimation. Please use the following web address to find more information about the QRISK model. What it is and how accurate it is: https://pocdoc.co/articles/pocdoc-cardiovascular-disease-risk-using-qrisk
We appreciate you taking the time to share your experience. Your feedback is really important to us.
Warmest wishes
PocDoc Support Team
The kit was easy to use.
The kit was easy to use ..and gave me all my results on my phone .
19 November 2025
Unprompted review
Reply from PocDoc
Dear Sue,
Thank you so much for your 5-star review
We’re really glad to hear that you found the kit easy to use and that receiving all your results straight to your phone made the process even more convenient.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you 💙
Warmest wishes
PocDoc Support Team
I was offered a free pack for testing…
I was offered a free pack for testing my cholesterol. It arrived very quickly and was easy to use. I was impressed by the kit and the results were almost instant. After 6 weeks I was sent another kit to retest and again everything is easy to use and the instructions are set out well.
19 November 2025
Unprompted review
Reply from PocDoc
Dear Karen,
Thank you so much for sharing your experience and for leaving such a lovely review!
We’re really glad to hear your kit arrived quickly and that you found everything easy to use from the very start. It’s great to know the quick results and clear instructions made the process smooth for you — that’s exactly what we want every customer to feel.
Thank you again for taking the time to share your thoughts.
Warmest wishes,
PocDoc Support Team
Way to go
I really appreciate that a form of prevention is taking place through PocDoc kits and am grateful that it has pointed out important things I need to change for my better health. The test showed rather different results the second time, which left me puzzled, but I'll ask my doctor.
Overall a very positive experience
1 November 2025
Unprompted review
Reply from PocDoc
Hi Sophie,
Thank you so much for your 4-star review. We’re really pleased to hear you had a positive experience with the PocDoc home test, and we truly appreciate you taking the time to share your feedback.
Contact us at support@mypocdoc.com with any specific questions.
Your input really helps us continue to refine our service and support our users better.
Thanks again for choosing PocDoc — we’re grateful for your feedback. 💙
Warmest wishes,
PocDoc Support
Really excellent
Really excellent. Quick and easy to home test with instant results. By doing away with surgery costs, lab tests, etc., it should also save the NHS a fortune.
10 November 2025
Unprompted review
Reply from PocDoc
Hi Martin,
Thank you so much for your 5-star review.
You are right screening at home can save the NHS a fortune.
We really appreciate you taking the time to share your experience — your feedback means a lot to the whole team and truly makes a difference.
Warmest wishes
PocDoc Support Team
The test was very easy to use and very…
The test was very easy to use and very well explained. I received my cholesterol results from the doctor last week which was 8.6!!! But when I did the pocdoc for a second opinion it was 4.6. Can it actually fluctuate that much in a week?
**** So I got my bloods done again at a private clinic and they were the same level of readings as the blood test from the doctor. Do not use these they are dangerous if I'd only used this I'd have been walking around thinking my cholesterol levels were fine when they are actually very high.
7 November 2025
Unprompted review
Reply from PocDoc
Hi Michael,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and take this matter extremely seriously. Accuracy is incredibly important to us, and we’d like to look into this right away to understand what’s happened.
Could you please email our support team at support@mypocdoc.com with your details to allow us to look into this?
Kind regards
The PocDoc Support Team
The test kit was of good quality and…
The test kit was of good quality and worked well with the downloaded app to give a good result. The test kit however, was quite expensive I thought, and I was expecting a unit that could be used on a regular basis, like a blood sugar kit.
6 November 2025
Unprompted review
Reply from PocDoc
Hi
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had such a positive experience and found the service prompt, efficient, and easy to use. It’s wonderful to know our team could support you quickly and that the results were clear and straightforward.
We will pass on your feedback about the price point and the test kits contents.
Your feedback really means a lot to us. Thanks again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Very quick to respond when I got into…
Very quick to respond when I got into difficulty… easy to understand results. Prompt and efficient service
8 October 2025
Unprompted review
Reply from PocDoc
Hi Jane,
Thank you so much for your wonderful 5-star review!
We’re really happy to hear that you found the service prompt and efficient. We always aim to make the whole process as smooth possible.
So pleased you found the results easy to understand. We have more helpful information available in our blog section on our website https://pocdoc.co/articles?filter=blog
Your feedback means a lot to us and keeps the whole team motivated — thank you again for taking the time to share your experience! 💙
Warmest wishes
PocDoc Support Team
Felt in safe hands
Felt in safe hands, things were clearly explained, my health and safety at the centre - couldn't fault and would recommend anyone take the opportunity if it comes your way
14 October 2025
Unprompted review
Reply from PocDoc
Hi Ali,
We truly appreciate you taking the time to share such kind feedback — it really does make a big difference to us and to the whole team.
Thank you for such a wonderful review.
Warmest wishes,
PocDoc Support Team
Easy to use and gave me results…
Easy to use and gave me results straight away
15 October 2025
Unprompted review
Reply from PocDoc
Hi Daniel,
Thank you so much for your review!
We’re really pleased to hear you found the service easy to use. We think that receiving your results straight away is important.
Your feedback is very important to us, and we’re always looking for ways to improve — so if there’s anything we could have done to make it a 5-star experience, we’d love to hear from you at support@mypocdoc.com.
Thanks again for taking the time to share your experience!
Warmest wishes,
The PocDoc Support Team
It was really easy to use
It was really easy to use. The test came quick. The follow up was also really helpful and look forward to mh next test to see the results.
1 October 2025
Unprompted review
Reply from PocDoc
Hi Naomi,
We’re delighted to hear that you found the test easy to use and that it arrived quickly — that’s exactly the experience we aim to provide.
We really appreciate you sharing your experience and are so pleased to hear you’re looking forward to your next test.
Thank you for choosing us and for taking the time to share such positive feedback — it truly means a lot to us!
Warmest wishes
PocDoc Support Team
Good product
Good product, very convenient and clever technology using smartphone camera. Blood sampling was OK and didn’t get any air in tube, but could see how could go wrong! Half price deal made it more affordable - better price point for an impulse purchase.
13 October 2025
Unprompted review
Reply from PocDoc
Hi Mark,
Thank you so much for your lovely review!
We’re really happy to hear you found the product convenient and appreciated our PocDoc App/camera technology — it’s great to know it worked well for you. We’re glad the blood sampling went smoothly too, and we appreciate your thoughtful note about how it could go wrong — that kind of feedback really helps us keep improving.
Thank you again for your support and for highlighting what worked well. We’re so pleased you had a positive experience and hope you continue to enjoy using the product!
Warmest wishes,
The PocDoc Support Team
Reply from PocDoc
Hi Angela,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely delighted to hear that you found everything super easy to use — that’s exactly the kind of experience we strive to provide. Your feedback truly means a lot to us.
We really appreciate your support and trust in us, and we’re so glad that we could meet your expectations. If you ever have any questions, feedback, or suggestions, please don’t hesitate to reach out to support@mypocdoc.com we’re always here and happy to help.
Thank you again for your wonderful review and for choosing us!
Warmest wishes,
The PocDoc Support Team
Reply from PocDoc
Hi Samantha,
Thank you kindly for your thoughtful feedback.
It makes us so happy to know you found the service fast, efficient and very good — that’s exactly the standard we want to maintain.
Reviews like yours make such a difference, both by motivating our team and by guiding others who may be thinking about using us. We truly appreciate your support and look forward to helping you again in the future 💙
Warmest wishes
PocDoc Support Team
very easy to use.
very easy to use...found out my heart is 16yrs older than i am so might die soon lol
12 October 2025
Unprompted review
Reply from PocDoc
Hi Andrew,
Thank you so much for your kind words and for giving us 5 stars.
We know results like ‘heart age’ can feel surprising (and sometimes a little scary!), but the most important thing is that knowledge gives you power. By knowing where you are, you can start making small, positive changes that really add up.
Don't forget your healthcare provider can answer more questions about your risk and offer support.
Again thank you your review it helps us and others we really appreciate the time you took to post it.
Warmest wishes,
PocDoc Support Team
Excellent service
I thought this was an excellent service. Even when I got the first kit wrong (didn’t collect enough blood) they sent me another one. The results are really clear and comprehensive. Thank you
1 October 2025
Unprompted review
Reply from PocDoc
Hi Sara,
Thank you so much for sharing your experience.
We really appreciate you taking the time to post your review. We’re really glad we could help get things sorted quickly when the first kit didn’t go to plan.
It’s great to hear you found the results clear and comprehensive too. Your feedback means a lot to us, and we’re so grateful you took the time to leave us 5 stars. 💙
Warmest wishes
PocDoc Support Team
Reply from PocDoc
Thank you so much for leaving us a 5-star review!
We truly appreciate you taking the time to share your feedback, as it really does make a massive difference to us.
Your support and trust in what we do is something we never take for granted. Every review helps us improve and reassures others who may be considering us, so we’re incredibly grateful that you’ve chosen to share yours.
Thank you again
Warmest wishes
PocDoc Support Team
I am disappointed in this test
I am disappointed in this test. I read and followed the instructions exactly as given. I took a good blood sample. I waited the correct time but when I peeled the sticker back the three circles just had a feint colouring around the edges. However, weirdly the app gave me great results despite just only a couple of months ago being extremely high (8 total). I wrote to customer services and have had no reply. I only asked for a replacement or refund. I would be happy to try again in case it was a one off faulty kit. However, I have yet to hear back and cannot find a way of contacting pic doc by telephone.
15 September 2025
Unprompted review
Reply from PocDoc
Hi Louise,
We’re really sorry to hear about your experience and we’d like to make this right. We’ll happily arrange a free replacement kit for you.
We couldn’t find an email from you at support@mypocdoc.com, could you get back in touch/try again so we can confirm your details? Our IT team is also checking for any issues on our side.
Thank you for your patience — we look forward to resolving this quickly for you.
Warm regards,
The PocDoc Team
Avoid if you want a quick test at home without using your phone and telling your life stroy
Bought a kit that I thought I could do a quick test at home, only to find out i need to use my phone tell my life story and then consent to them doing what they want with all my information, well that ain't happening, what a waste of £20
25 September 2025
Unprompted review
Reply from PocDoc
Dear Garry,
We’re really sorry that your at-home test experience didn’t meet your expectations. The PocDoc Healthy Heart Check is designed to work with our secure mobile app, which enables us to provide you with instant results. We completely understand this may not have been what you were looking for.
We’ve shared your feedback with our Product team, as it’s important to us that customers clearly understand that the app is required when purchasing the kit. Thank you for helping us improve.
If you have any other questions, just drop us a message at support@mypocdoc.com — and we will be happy to help.
Kind regards,
PocDoc Support
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