My Prepaid Center Reviews 

1,128
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, most reviewers were let down by their experience overall. Consumers frequently report that their prepaid cards are constantly declined across multiple online merchants and everyday shopping websites. People struggle to make purchases or successfully access their funds because payment transactions fail repeatedly without any clear reasons provided. Some reviewers were not happy with customer support, noting extremely long phone hold times and automated systems that make reaching a real person nearly impossible. Reviewers also mentioned major difficulties accessing their online accounts due to persistent website errors, maintenance issues, and the complete lack of a direct contact email.

What people talk about most

Payment

Users describe negative interactions with payment, reporting that transactions are consistently declined... See more

Website

Customers had negative experiences with website due to constant login failures and persistent error messages.... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as an endless automated... See more

Product

Reviewers mention negative feedback about product as many consumers report that their virtual and prepaid... See more

Customer communications

Consumers find customer communications to be frustratingly difficult, frequently reporting long phone wait... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This place is a total scam which i have reported to the BBB and the FTC. 1ST NEVER RECEIVED PHYSICAL CARD 2ND VIRTUAL CARD RECEIVED CANNOT ACTIVATE SITE WAS DOWN FOR A MONTH. STILL CANNOT AC... See more

Company replied

Rated 1 out of 5 stars

My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more

Company replied

Rated 1 out of 5 stars

Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more

Company replied

Rated 1 out of 5 stars

I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more

Company replied


Company details

Written by the company

Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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1.3

All reviews

(1,128)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Transfered my balance to PayPal on July…

Transfered my balance to PayPal on July 15,2026 and still have not received my money. The outfit is a rip off, and thieves

15 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello,

Thank you for sharing your feedback. We understand your concern regarding the transfer of your card balance to PayPal on July 15, 2026, and the delay you have experienced in receiving the funds. We know how frustrating it can be when a transfer does not process as expected, and we would like the opportunity to review your situation further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and assist you. We look forward to working with you toward a resolution.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**

Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

A completely dysfunctional and useless service

A completely dysfunctional service. The electronic card is rejected everywhere; I paid a $3 fee to have a physical card mailed to me, but registering the card online is a real hassle, and even when you finally manage to do it, you can't log in to the site.

18 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Michael,

We're sorry about this experience and appreciate you bringing it to our attention. We understand how frustrating it can be when your virtual card is not being accepted, as well as the difficulties you encountered with registering your physical card and accessing your account online. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to assist you further.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

I tried to use my card as soon as i got…

I tried to use my card as soon as i got it and transactions were constantly declined. I now went to use it again only to find most of the balance depleted by inactivity charges. Do yourself a favor and avoid getting this card. as it is a scam.

18 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Juan,

Thank you for bringing this to our attention. We are sorry to learn about the difficulties you experienced with your card, including the declined transactions and concerns regarding the remaining balance. We would like the opportunity to review your situation and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate this matter and work toward a resolution for you.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Don't use this company :((

Even though I had more than enough balance on the card, it would decline every time. I called customer service; they said they unlocked the card, and it will work from now on. I tried right after getting off the phone with them, and my transaction was immediately declined. Now I need to wait another 1.5 to talk to customer service again to see if they can actually unlock it. Incredibly inconvenient and disappointing.

18 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Lily,

We’re sorry about this experience and understand how frustrating it must be to have your card declined despite having sufficient funds available, especially after contacting customer service and being advised the issue was resolved. We would like the opportunity to investigate this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and provide further assistance. We look forward to helping you.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Unable to use master card received from company

Horrible experience. I got a virtual card as an award from the company I work and I am unable to use it online across any vendors . (I am based out of India and I can only use it online). I have sufficient balance in the card (over 500 USD) but no way to use it. Unable to even find an email address to raise my issue.

10 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Soumi,

Thank you for sharing your experience. We have read your review and understand how frustrating it must be to receive a virtual card as an award, have a balance of over $500 USD available, and then be unable to use it for online purchases, especially when you are based in India and online transactions are your only option. We also know how concerning it can be when you are unable to easily find a way to contact support regarding the issue. We would appreciate the opportunity to review this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate your card and help resolve this matter.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**

Hello Soumi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

Myprepaid centre master card

I have prepaid master card, but transactions are getting declined. I am from India. We are not getting any help as well

18 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Saurabh,

Thank you for sharing your feedback. We have read your review and understand how frustrating it must be to have transactions declined on your prepaid Mastercard, especially when you are located in India and have not been able to get the assistance you need. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate and assist you further.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**

Hello Saurabh, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

So maddening

So maddening. I was sent this card by Doctor to help! It has not worked yet!
I have tried multiple locations and online.
Maybe I should call hospital to return it

15 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Anne,

Thank you for bringing this to our attention. I'm sorry for the frustration you've experienced while trying to use your card. We would like to look into this further and help get this resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to assist you and investigate the issue with your card.

Regards,
Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Zero Stars

Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the website to submit an inquiry by e-mail. I cant believe how many reviews within the past few days are reporting the same problem.

13 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Jenna,

I'm sorry about that, and thank you for bringing this to our attention. We understand how frustrating it can be when your Virtual Prepaid Mastercard is declined and you're unable to get the assistance you need in a timely manner. We would like the opportunity to investigate this further and assist with resolving the issue. Please check for an email from noreply.notifications@trustpilot.com

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/15/2026:**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Worst experience

Worst experience. Got this card as an award from the company I work and I can't use it online. (Note, online is the only option I have). I have over 500 USD to spend however without a way. Pessible experience, the phone lines are only robots (better to have a FAQ only). No way to solve my issue.

13 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Emili,

I'm sorry about that, and I appreciate you taking the time to share your feedback. We understand how frustrating it can be when you're unable to use your card, especially when online purchases are your only option. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather some additional information needed to assist you. We look forward to helping you get this resolved.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**

We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

probably one of the top 3 worst…

probably one of the top 3 worst platforms I've ever used. Poor quality website, no support, no people to help

12 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Franco,

We’re sorry about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the website quality and the difficulty obtaining support. We would like the opportunity to investigate and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your case and work toward a resolution.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**

We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Got a $15 virtual Mastercard but it’s basically unusable.

Got a $15 virtual Mastercard from MyPrepaidCenter, but it’s basically unusable. Every online purchase gets declined, and the 3-D Secure verification fails even though all my information is correct. I’ve tried multiple merchants with the same result. Really frustrating to have money on a card that I can’t actually use.

12 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Arlynu,

Thank you for sharing your experience. We have read your review and understand how frustrating it can be to have a virtual Mastercard with available funds that cannot be used as expected. We understand that your online purchases have been declined and that the 3-D Secure verification process has failed across multiple merchants, even though the information entered was correct. We would like the opportunity to review your card and investigate what may be causing these issues. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need additional information to securely review your account and provide further assistance. We appreciate your patience and look forward to helping resolve this matter.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/13/2026:**

Hello Arlynu, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

**Facebook Privacy Settlement…

**Facebook Privacy Settlement Mastercard — active balance but impossible to use**

I received a virtual Mastercard as part of the Facebook User Privacy Settlement. The settlement administrator confirmed that I should contact MyPrepaidCenter for assistance.

My card currently shows an available balance of approximately $30 and appears to be active. However, every online transaction I have attempted has been declined.

I have tried multiple completely unrelated online merchants, so this does not appear to be an issue with one particular merchant.

I am located in Lithuania, and I would like MyPrepaidCenter to investigate my specific card and determine why transactions are being declined.

The Facebook User Privacy Settlement administrator specifically directed me to MyPrepaidCenter or cardholder support at 1-844-340-1929.

I would appreciate it if a MyPrepaidCenter representative could contact me and investigate the card. I can provide the necessary card information securely through an appropriate support channel.

I am not posting my card number or security information publicly for obvious security reasons.

Thank you.

1 May 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello,

Thank you for taking the time to share these details. We have read your review and understand your concern regarding your Facebook User Privacy Settlement virtual Mastercard, which shows an available balance but is being declined across multiple online merchants despite appearing active. We also appreciate that you were directed to MyPrepaidCenter for assistance and that you are seeking a review of your specific card while keeping your card information secure. We would like to investigate this further and gather the necessary details to assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need additional information through a secure channel to review your card and help determine the cause of the transaction declines. We appreciate your patience and look forward to assisting you.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/16/2026:**

Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

Doesn't work

I can't use my cards! They're declined everywhere

10 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Mina,

Thank you for your review. We know how frustrating it can be when your cards are declined and you’re unable to use them as expected. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather the information needed to investigate and provide additional assistance. We appreciate your time and look forward to working with you to address your concerns.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/12/2026:**

Hello Mina, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

Six Hours Wasted, No Resolution, and the Case Keeps Being Closed

I have had an extremely frustrating experience with MyPrepaidCenter.

My virtual card cannot be added to Apple Wallet. I contacted MyPrepaidCenter several times, spoke with Apple, and also attempted to contact Mastercard. Apple advised me that the card appeared to be blocked by Mastercard, but Mastercard’s automated system could not even locate the card, so I was unable to reach anyone who could assist.

Despite spending approximately six hours on hold and speaking with different representatives, I still do not have a resolution. Instead, I have received conflicting explanations, generic responses, and instructions that do not address the actual problem.

The latest “resolution” was to use a secondary mobile device. I do not own a second device, and MyPrepaidCenter has not explained why another device is required, how this would solve the underlying issue, or what customers without a second phone are expected to do. Am I supposed to purchase another phone simply to access and use my own funds?

Even more frustratingly, my case has repeatedly been marked as resolved when it clearly is not. Closing a support ticket does not resolve the problem.

I have also submitted a formal complaint and requested compensation for the considerable time and inconvenience caused, but I am still waiting for a proper update, a complaint reference number, and a response from someone capable of investigating the Mastercard or digital-wallet restriction.

The customer service process has been slow, inconsistent, and lacking in ownership. I have been passed between MyPrepaidCenter, Apple, and Mastercard, while MyPrepaidCenter appears not willing or able to investigate the issue properly.

Based on my experience, I cannot recommend MyPrepaidCenter. Customers should not have to spend hours chasing multiple companies simply to use funds that already belong to them.

*****UPDATE 1 *****

24 hours later, still no response.

*****UPDATE 2 *****

48 hours later, still no response.

Please acknowledge receipt of my emails and provide a substantive response as a matter of urgency.

If I continue to receive no meaningful response, I will have little choice but to escalate the matter beyond the normal help desk process, including seeking legal advice regarding my rights and the appropriate formal complaint or regulatory channels available to me.

I would prefer to resolve this directly with MyPrepaidCenter, but the continued lack of communication and failure to address the substance of the complaint is making that increasingly difficult.

2 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Gerry,

We’re sorry about the difficulties you've experienced and appreciate you taking the time to share this feedback. We understand your frustration regarding the issues adding your virtual card to Apple Wallet, the time spent seeking assistance, the conflicting information received, and your concerns about your case being marked as resolved before the matter was fully addressed. We would like the opportunity to investigate this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have sent a request for information needed to locate your account and continue working toward a resolution. We look forward to assisting you further.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/06/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

This company is a plain fraud

This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Most people value their time and do not put up a fight for a small amount of money. Then, after 6 months the funds are forfeit and these fraudsters just pocket your money. Just as a matter of principle, I will file a complaint with the district attorney's office.

2 August 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Alex,

Thank you for sharing your feedback. We have read your review and understand your frustration regarding the difficulties you described when attempting to use your $35 card, as well as your concerns about the support experience and the availability of the funds. We would like the opportunity to review your situation further and assist with the card usage issues you encountered. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather additional information needed to locate your card and investigate this matter. We look forward to working with you toward a resolution.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/04/2026:**

Hello Alex, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

I have used virtual prepaid Visa cards…

I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able to use anywhere due to being declined. This has been extremely frustrating and stressful because the money from those cards was meant to buy a replacement phone for mine that just went out and because of this problem I have been left without a phone.

Will update review if problem is resolved.

28 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Brandi,

Thank you for your review, and we're sorry for the frustration this situation has caused. We understand how important it was to access those funds, especially when they were intended to help replace your phone. We'd like to look into this further and assist you with the issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and help resolve this matter.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 08/05/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Card says funds don't expire but do

Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create profile, so can't use. Exasperating and fraudulent.

Follow up. I was able to get card activated and used it before the deadline-not as planned however. The language on card is mixed so one has to be careful.

28 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello there,

We're sorry for the frustration you've experienced with activating your card and the concerns regarding the card's validity date. We'd like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot to request additional information needed to investigate and assist you. We appreciate the chance to work with you toward a resolution.

Regards,
Maurice V.
Myprepaidcenter.com

Rated 1 out of 5 stars

Stolen Gift Cards

I had gift cards that were stolen and once recovered - all my funds were eroded due to inactivity fees ($300). The customer service agent was incredibly nice but unfortunately wasn’t able to offer any recourse to recover any of my funds. Super disappointing.

25 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Jayme,

Thank you for taking the time to share your experience. We have read your review and know how disappointing it must be to recover your gift cards only to find that the remaining funds were reduced by inactivity fees. We appreciate your comments regarding the customer service representative who assisted you, and we understand your frustration about not receiving a resolution for the lost funds. We would like the opportunity to review the circumstances surrounding your cards and account in greater detail. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can further assist you.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 07/27/2026:**

Hello Jayme, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

Received a Facebook Settlement virtual…however....

Received a Facebook Settlement virtual Mastercard.
Balance shows correctly, but every purchase is declined.
Transaction history is completely empty.
Please contact me.
My card has a balance, but every attempted purchase fails and no transaction history is generated at all.

Could you please verify whether this card is actually active on the Mastercard network?

25 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Dear Al Aly,

Thank you for bringing this to our attention. We have read your review and know how concerning it is to see an available balance on your virtual Mastercard while every purchase attempt is declined and no transaction history appears. We understand why you would want confirmation that the card is active and functioning correctly on the Mastercard network. We would like to investigate this matter further and verify the status of your card. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your account and provide additional assistance.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 07/30/2026:**

Hello Al Aly, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.

Warm regards,
Josh R.
Myprepaidcenter.com

Rated 1 out of 5 stars

NO STAR

I would like to give them ZERO star if I can.
I cannot use my $40.00 prepaid Visa card from Receipt Hog at all. My card still has a full amount.
Even I cannot call their customer service. No live person to talk.
So frustrated.

24 July 2026
Unprompted review
My Prepaid Center logo

Reply from My Prepaid Center

Hello Rie,

We’re sorry about this experience and understand how frustrating it can be when you’re unable to use your prepaid card or get the support you need. We’d like the opportunity to assist and look into this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can review your card details and help resolve the issue as quickly as possible. We look forward to assisting you.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 07/28/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

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