This place is a total scam which i have reported to the BBB and the FTC. 1ST NEVER RECEIVED PHYSICAL CARD 2ND VIRTUAL CARD RECEIVED CANNOT ACTIVATE SITE WAS DOWN FOR A MONTH. STILL CANNOT AC... See more
Company replied
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Review summary
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My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more
Company replied
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more
Company replied
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Received a Facebook Settlement virtual…however....
Received a Facebook Settlement virtual Mastercard.
Balance shows correctly, but every purchase is declined.
Transaction history is completely empty.
Please contact me.
My card has a balance, but every attempted purchase fails and no transaction history is generated at all.
Could you please verify whether this card is actually active on the Mastercard network?
25 July 2026
Unprompted review
Reply from My Prepaid Center
Dear Al Aly,
Thank you for bringing this to our attention. We have read your review and know how concerning it is to see an available balance on your virtual Mastercard while every purchase attempt is declined and no transaction history appears. We understand why you would want confirmation that the card is active and functioning correctly on the Mastercard network. We would like to investigate this matter further and verify the status of your card. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your account and provide additional assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/30/2026:**
Hello Al Aly, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
NO STAR
I would like to give them ZERO star if I can.
I cannot use my $40.00 prepaid Visa card from Receipt Hog at all. My card still has a full amount.
Even I cannot call their customer service. No live person to talk.
So frustrated.
24 July 2026
Unprompted review
Reply from My Prepaid Center
Hello Rie,
We’re sorry about this experience and understand how frustrating it can be when you’re unable to use your prepaid card or get the support you need. We’d like the opportunity to assist and look into this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can review your card details and help resolve the issue as quickly as possible. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/28/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Virtual card cannot be used anywhere
I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter.
The card shows the correct balance and is marked as "Active and ready to spend." However, I have been unable to use it anywhere.
At this point, the funds are effectively inaccessible even though the card appears to be active. Based on the number of similar reviews here, this does not appear to be an isolated issue.
There's no way to find their support agents!
24 July 2026
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience, and we're sorry for the difficulties you've encountered with your virtual Mastercard. We understand how frustrating it is when a card shows an available balance but cannot be used as expected. We'd like the opportunity to investigate this further and help resolve the issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to review your card and provide further assistance. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Cannot dispute a transaction
If you try to dispute a transaction, it gives you a form to complete and advises to email it, but no email address on the website and no email address when you search online for one?!?!?
22 July 2026
Unprompted review
Reply from My Prepaid Center
Dear Ben,
Thank you for your review and for bringing this to our attention. We understand how frustrating it can be when you are trying to submit a dispute and cannot easily locate the information needed to complete the process. We would like the opportunity to look into this further and provide assistance. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather some additional details so we can better assist with your concern and help clarify the dispute submission process.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/23/2026:**
Hello Ben, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Cannot use the virtual card
After talking to customer service my problem was resolved.
19 July 2026
Unprompted review
Reply from My Prepaid Center
Dear Roger,
We know how frustrating it can be when a virtual card is repeatedly declined, and we appreciate you taking the time to share your experience. We also understand your concern regarding being unable to use the card as expected. We would like the opportunity to look into this further and assist you. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your case and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/22/2026:**
Hello Roger, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
If you can avoid it, avoid it!
Pathetic website, impossible to use anywhere. I have been asked to put what country I want to use it, yet again it is getting rejected everywhere. If zero starts was an option it would be the sole option
23/07/2026 UPDATE
I got a very generic reply that the reward has been redeemed, YEAH I KNOW , I DID. It is that I can't use it anywhere at all!
01/08/2027
Pathetic customer service. Their replies are like, "everything is ok with your card, solved".
I don't expect any solution from these scammers.
17 July 2026
Unprompted review
Reply from My Prepaid Center
Hello there,
We're sorry about the frustration you've experienced while trying to use your card. We'd like the opportunity to look into this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com, as we've sent a message requesting additional information needed to investigate the issue and assist you further. We appreciate your feedback and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
If I could less than one star I would.
If I could give less than one star I would.
These cards are akin to a scam. If you can find a vendor that isn't on their website that accepts funds, it's a miracle. I've lost enough funds to make my stomach stick. This is intention on their side so they can keep expired funds, so please don't use this service. Just give your clients/family members cash, because cash doesn't expire.
Also, this site does not let you submit feedback in writing, they want you to call in which I assume is nothing but auto attendants/AI responses/rerouting. They don't want visible bad reviews so they shut down those avenues (notice they don't have Google Reviews on).
15 July 2026
Unprompted review
Reply from My Prepaid Center
Hello Sarah,
We’re sorry about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding card acceptance, expired funds, and the support experience you described. We would like the opportunity to review your situation further and assist you directly. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and investigate this matter in more detail. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
WARNING do not use this site or their…
WARNING do not use this site or their services! Total scam! Digital cards will not work even though they have money on them and they are not expired. ZERO CUSTOM SERVICE. They just want to keep your money.
13 July 2026
Unprompted review
Reply from My Prepaid Center
Dear Rickey,
We have read your review and understand your frustration regarding your digital cards not working despite having available funds and not being expired, as well as your concerns about the level of customer support you received. We know how upsetting it can be when you are unable to use your card as expected and feel that your issue has not been addressed. We would appreciate the opportunity to investigate this matter further and assist with resolving it. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to locate your account and provide further assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/19/2026:**
Hello Rickey, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Sigh -- only because this would not let me give a zero
Sigh -- only because this would not let me put a ZERO in here.
I got a Gift Card MasterCard that I have tried REPEATEDLY To redeem against purchases for anything that is in my area (Granted, I'm not in a city/urban area), and NOTHING is able to be purchased with this amount (NOTHING -- I've tried to redeem as a Gift card on several sites and it is REJECTED)
The only thing this site did was send me a list (laughable -- none of those options for purchasing from are in my area at this time), so I asked them why this is so -- I was CUT OFF when I ask this question -- (why can't it be used to purchase a Gift Card for meals when one travels - or goes to medical appointments?)
Needless to say -- stay away from their Mastercard/VISA redemptions -- you'll lose everything this way.
(Ive also left a complaint against this site too with the ones who issued the redemption -- to make sure that they understand this is not a program to use given it has limited the use so much they keep every penny of gift that we customers should have)
AVOID USING MasterCard and Visa Gift cards from this site
1 July 2026
Unprompted review
Reply from My Prepaid Center
Hi there,
We’re sorry about this experience and understand how frustrating it can be when you’re unable to use your reward as expected. We would like the opportunity to review your concerns and assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information needed to investigate your experience and work toward a resolution. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/15/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Had a bad experience
Had a bad experience. The card's cash was stolen soon after I registerred the card. Very frustrating. Wrote a negative review. Was contacted by card reps who reviewed the false transactions and sent me a new card. The new card worked as expected. Thank you for your efforts to satisfy Michelin's promise.
21 May 2026
Unprompted review
Reply from My Prepaid Center
Hello DIck,
Thank you for updating your review and sharing your experience. We apologize for the frustration caused by the unauthorized transactions on your original card, and we're glad our team was able to review the activity, provide a replacement card, and help resolve the issue. We appreciate your patience throughout the process and are grateful for the opportunity to make things right. Thank you for your kind words and for giving us the chance to support you.
Regards,
Maurice V.
Myprepaidcenter.com
Ive been blocked.
Redeemed my $25 Visa from Fetch and went ahead to redeem it on myprepaidcenter.com and got met with "Something went wrong on our side", refreshed and tried again and instantly saw that im blocked and the behavior of my browser caught their attention. Horrible.
------------------------UPDATE-----------------------
So after a few hours I got unblocked, i typed it in manually instead of copy pasting and it worked fine. I will raise the rating but it is still alot of effort for what should be a 10 minute process.
1 July 2026
Unprompted review
Reply from My Prepaid Center
Hello Arkin,
We're sorry to hear about your experience and understand how frustrating it must be to encounter an error while redeeming your reward and then see your access blocked. We'd like the opportunity to investigate this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather some additional information needed to assist you. We look forward to working with you to get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/07/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Waste of time ask for a check
Was issued a gift card for a settlement. They blocked it for fraud within first 10 minutes and never told me. I spent 6 months trying to spend it and get customer service support. Hours in the phone got me no where. I now receive an email saying I have to give them a utility bill, ID card, and all sorts of personal information just to use my small gift card. The one card I did get to work only worked refilling Amazon gift card. I should have requested a check for the settlement.
Update: They sent me an email asking for contact info. They did absolutely nothing else but update the response here. Never get a prepaid card. Finally heard back. They said the funds aren't mine apparently andnl and they are keeping it. Whole company is a big scam.
29 June 2026
Unprompted review
Reply from My Prepaid Center
Hello Tim,
We’re sorry to hear about your experience and the difficulties you encountered while trying to use your card and obtain support. We understand how frustrating this situation must have been, especially after spending significant time attempting to resolve the issue. We would like the opportunity to review your case and assist further. Please check your email for a message from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate and work toward a resolution. Thank you for bringing this to our attention.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Awful..if you can do not use this service
Got a prepaid Mastercard with 40$ on it. IMPOSSIBLE TO USE, anywhere!! It just gets rejected, asking for an address which results incorrect (even if it's CORRECT!)!!!! What a rip off this service!!! And it's impossible to find a customer service e-mail! Stay away from this service, it's a shame!
2 July 2026
Unprompted review
Reply from My Prepaid Center
Dear Sarah,
We are sorry to read about your experience and understand how frustrating it must be to have difficulty using your prepaid Mastercard, especially when address verification appears to be rejecting information you believe is correct. We also understand your concerns regarding finding assistance when you need support. We would like the opportunity to review this situation further and help identify what may be causing the issue. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and provide additional assistance as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/05/2026:**
Hello Sarah, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Less than 1 star
Less than 1 star. Cant use Facebook Settlement money to buy Walmart/Amazon/Target gift cards. Want a physical card? $3 fee. Hella scammy. The company is going to profit incredibly with all the leftover cents that people won't be able to pull out since most vendors won't let you split payment over 2 credit cards.
29 June 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your feedback. We have read your concerns regarding the redemption options available for your Facebook Settlement payment, including your experience with gift card availability, the fee associated with requesting a physical card, and the challenges of using remaining balances. We understand how these factors may have led to frustration and appreciate you bringing them to our attention. We would like the opportunity to review your experience in more detail and provide any available assistance. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot to gather the information needed to further assist.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/05/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Violation of terms of settlement
I have tried repeatedly to access the Mastercard debit card set up in my name as part of the Facebook User Privacy Settlement, but continue to receive the same messages: "Err-3010: Oops. There was a sign-in error. Try again later," or "Err-7006: Oops. We're unable to create your profile at this time. Try again later."
I believe this to be a violation of the terms of the settlement, as there is no way for users to receive the compensation owed to them for Facebook's wanton disregard for their privacy rights. It is my hope that the legal team representing the users in this class-action lawsuit are aware that the terms of the settlement are not being met, and will take action against both Facebook, and My Prepaid Center.
UPDATE: I was able to create a profile, but now receive "Err-3001: The email or password you entered is incorrect" whenever I try to log on and activate the digital Mastercard Debit card. If I try to link the card to my profile to activate it, I get yet another error message, and immediately end up back at My Prepaid Center's splash page. Additionally, I received virtually the same response as everyone else from the company after posting a review.
28 June 2026
Unprompted review
Reply from My Prepaid Center
Dear Dawn,
Thank you for sharing your experience. We have read your comments regarding the difficulties you encountered while attempting to access your Mastercard debit card related to the Facebook User Privacy Settlement, including the error messages you referenced. We understand how frustrating this situation can be, especially when you are trying to access funds that have been issued in your name. We would like the opportunity to review your specific case and assist further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather additional information needed to investigate and help resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/01/2026:**
Hello Dawn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
How is this company getting away with this?
Received a preloaded virtual debit card from MyPrepaidCenter which was compensation for an air conditioner that was recalled by Midea. Like many other reviewers here, after receiving the card and activating the card, I have been unable to redeem this card or any portion of it at various retailers. I’ve tried submitting payment by entering as a credit and also as a debit, to no avail. I’ve tried purchases for various amounts between $50 and $305. I’ve checked that my address matches that of what vendors/ websites have listed- nothing! Only get message that there is an issue with the payment method and the transaction did not go through. I can go to the myprepaidcenter website and I can see the card has a balance of $305. I then had the funds transferred to physical card. After receiving the physical card, I then again tried using it again, with the same exact results as with using the virtual card. As reported, it's simply impossible to reach an actual person, no email address for customer service, and the phone has an automated system with no option to speak with a representative or report an issue, etc, it's just an endless loop repeating the available balance. How are these people getting away with this? Obviously with an 87% 1 Star rating, I’m not alone. There should be a class action suit against this company.
24 June 2026
Unprompted review
Reply from My Prepaid Center
Hello there,
We’re very sorry to hear about your experience and understand how frustrating it must be to have difficulty using both your virtual and physical card, especially after trying multiple times and not being able to reach support. We will help you get this resolved as quickly as possible. To securely review your case and assist further, please check your email for a message from noreply.notifications@trustpilot.com and follow the instructions to provide your details. Once we receive your information, our team will investigate and work with you toward a solution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/26/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Request to Restore Two Accidentally Deleted High-Balance Cards ($1,920 each)
I require immediate assistance from My Prepaid Center customer support.
On yesterday (06/23/2026), I logged in my account and found most of my cards with balance $0. Thinking that these cards are either expired or do not contain money in them, I deleted two live cards from my "My Cards" panel. Both these two cards carry $1,920 balance and are not expired.
I immediately recognized my mistake, and now when I am trying to retrieve the card by using retrieval link, every time I entered the verification code I get this error:
"Oops. We're unable to process your request at this time. Please try again later."
I tried many times, with different browsers, in incognito mode, with different codes, but the same error persists.
I just wish to get back these two cards in my account. All the money is present in those two cards, as I did not spend it yet. Can you help me restore the access to my $3,840 total balance?
Please assist me. I will provide all the necessary verification information like last 4 digits of the card, emails, etc.
Thanks.
23 June 2026
Unprompted review
Reply from My Prepaid Center
Hi Frank,
We’re sorry to hear about this experience and understand how concerning it must be to lose access to your cards with a remaining balance. We’re here to help you get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out requesting additional information needed to locate your account and assist with restoring access to your cards. Once we receive your details, we will continue working with you to resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I got a $50 virtual master prepaid card…
I got a $50 virtual master prepaid card (Pathward). Card activated. Unfortunately, it's not working in India, even though the agreement mentions 2% transaction fee for international transactions. Authentication getting failed on most of the marketplaces like Amazon, Apple etc.
I tried reaching helpline and they are not available in Indian Demography.
Worst experience ever!! Waste of money!!
After little bit of research, it's impossible to use virtual international cards in India as they require 3D authentication.
24 June 2026
Unprompted review
Reply from My Prepaid Center
Hello Naveen,
We're really sorry to hear about your experience with your virtual prepaid card and understand how frustrating it must be when transactions don’t go through as expected, especially for international use. Let me help you with this. So we can take a closer look at what may be causing the authentication issues and provide the right assistance, please check for an email from noreply.notifications@trustpilot.com and reply with the requested details. We will help you get this resolved as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Debit card looks real, but I haven't found a way to actually spend it.
I got an email about a Facebook User Privacy Settlement, so I followed the link and got a virtual prepaid debit card for $38.14. It said it was only good for online purchases. I can see the card number, the CVV, and date of expiration. I tried buying something for about $40 from Amazon, but Amazon no longer splits purchases between cards, so my purchase was declined. I tried adding $38.14 to an Amazon gift card. This was also declined. I tried emailing customer service, but no answer three days later. I can log into myprepaidcenter.com and see the balance and any transactions there. It shows no transactions at all, so I can't tell why my attempted transactions were declined. I don't have Google Pay or Apple Pay. Why can't they just send me some form of money I can actually spend?
21 June 2026
Unprompted review
Reply from My Prepaid Center
Dear Kenneth,
We have read your review and understand how frustrating it must be to receive your virtual prepaid card, see the balance available, and then experience declined transactions when trying to make purchases online. We know how confusing it can be when attempts do not appear in your transaction history and when you are unable to get a timely response from support. Situations involving split payments or certain merchant restrictions can sometimes impact how cards are processed, and we would like the opportunity to review your specific case in detail and provide clear guidance on how your funds can be used successfully. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/24/2026:**
Hello Kenneth, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I redeemed a prepaid virtual card… that doesn't work.
I redeemed a prepaid virtual card through my company's rewards program and successfully activated it on the MPC website. I was also able to add it to PayPal without any issues, and PayPal's verification charge was processed successfully. However, every attempt to make a purchase—either directly with the card or through PayPal—has been declined across multiple websites.
I have tried contacting customer support, but I have been unable to get assistance due to repeated "we don't recognize your information" errors and the inability to reach a live representative. At this point, I am concerned that I have lost that money and for a company that handles customer's money, this is not acceptable.
Update: Upped up the stars as the agent replied very quick (usually same day) to my ticket and resolved the issues so I was able to finally use the card.
20 June 2026
Unprompted review
Reply from My Prepaid Center
Dear Jose,
We have read your review and truly understand how frustrating it can be to successfully activate and link your virtual card, only to have transactions declined and encounter difficulties reaching support. We know how concerning it must feel to worry about the status of your funds, especially after multiple purchase attempts and verification steps appeared to work correctly. Our goal is to ensure your card functions as expected, and we would like the opportunity to investigate what may be causing these declines and the issues accessing assistance. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information so we can locate your account and provide the support you need as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/24/2026:**
Hello Jose, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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