This place is a total scam which i have reported to the BBB and the FTC. 1ST NEVER RECEIVED PHYSICAL CARD 2ND VIRTUAL CARD RECEIVED CANNOT ACTIVATE SITE WAS DOWN FOR A MONTH. STILL CANNOT AC... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more
Company replied
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more
Company replied
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service experience of my life
In all my years I have never had such a difficult experience with customer service as I have with my prepaid center. The whole experience started in December of 2024. I activated 2 gift cards that I received from a site called Achievers. Got the card numbers and necessary information to use them but after numerous attempts throughout the course of a year, they always were rejected. Found out later that they could only be used at approved merchants so I found a list of them but after trying numerous ones the results were still the same. Around the time of black Friday of 2025 I called numerous times and was even told that they would work but when I attempted a purchase through their approved merchants, it still wouldn't work. After the end of this year, when the cards had expired, (I was told by Achievers that the funds don't expire) I once again called in multiple times and when I finally got to the prompt to transfer to a person, it would put me on hold and hang up about a minute later. So now it seems that I am stuck with 2 useless cards. Makes me wonder if one of their agents scammed the money for themselves.
30 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused you. We understand how discouraging it must have been to activate your Achievers-issued cards, attempt to use them at multiple approved merchants, seek assistance throughout the year, and still not have the cards work as expected. It’s equally concerning to hear that you experienced repeated call disconnections and were unable to reach an agent for support after the cards expired. We’d really like the opportunity to review the card details and investigate what happened so we can properly assist. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out there to securely gather the information we need to help resolve this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/04/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
250$ voucher reduced to 70$
I got a 250$ voucher from my company on October. I wanted to use it for December holidays and turns out that it was not working. I complained at the website and nothing happened. I wrote a review here and atleast I got a response and my card was retrieved. But turns out that instead of 250$ they only gave me 70$. I am very disappointed with this service and demand immediate resolution of this. My case number is CS18833864. If this is not resolved immediately i will go to fairwork and my HR and ensure this company is never used again.
31 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Asfahan,
Thank you for sharing your experience with us, and we are truly sorry for the inconvenience you encountered with your voucher and the reduced balance you received. We want to assist you as quickly as possible, and to do so we kindly ask you to check your email for a message from noreply.notifications@trustpilot.com, where we requested the information needed to review your case and provide further support. We appreciate your patience and look forward to resolving this for you.
Regards,
Maurice V.
Myprepaidcenter.com
Im unable to use
Im unable to use, i hace 3 cards, 2 by 10 and one by 5, ando suddenly cant use it,Even Amazon not working!
30 January 2026
Unprompted review
Reply from My Prepaid Center
Hola, lamentamos mucho que estés teniendo problemas para usar tus tarjetas. Queremos ayudarte a resolverlo lo antes posible. Por favor revisa un correo enviado desde noreply.notifications@trustpilot.com, ya que necesitamos algunos datos adicionales para poder investigar tu caso y apoyarte de manera adecuada.
Saludos,
Maurice V.
Myprepaidcenter.com
**ACTUALIZACIÓN DE MYPREPAIDCENTER.COM 01/31/2026**
Muchas gracias por compartir su información de contacto con nosotros. Nuestro equipo está trabajando activamente en su caso y recibirá una actualización en breve. Agradecemos sus comentarios y esperamos resolver este caso a su entera satisfacción para recuperar su confianza en nuestro servicio.
Maurice V.
Myprepaidcenter.com
These Virtual Cards don't work anywhere
I received a link to a virtual card for the recent Facebook Settlement. Like everyone else, I can't use the virtual card online at all. When I activated thd card, I was directed to download MyCardWallet. The virtual card was added to the wallet and initially it allowed me to load $25 onto my 7-11 app. After that, the MyCardWallet app crashed and when I re-opened it, the gift card was not there. I then went to MyPrepaidCenter, logged in and added the activated card there. I had a balance left of $10.71, which was correct. No matter what site or mobile wallet I go to, the card is declined. I am not entering the numbers incorrectly, or using the wrong address, or going over the balance on the card. It just won't let me use it anywhere. Also, there is no place on the myprepaidcenter website to enter an address. There was on the MyCardWallet though when I activated the card. There is nothing to click on to add the card to Google Wallet as the email states. Again, there was a link to add the card to Google wallet on MyCardWallet. The MyPrepaidCenter website is useless. You can't add or verify your address. You can't choose to add it to Google Wallet as they advertise. The way they want you to contact Customer service is via mail. No email address or phone number for customer service. There is a number for lost or stolen cards that sometimes gets you to an operator that drops your call. This company needs to let people access their funds and stop ignoring their horrible service.
UPDATE: SO AFTER LEAVING THIS REVIEW, I SUDDENLY CAN'T LOGIN TO MYPREPAIDCENTER. I REQUESTED TO UPDATE MY PASSWORD BUT STILL CAN'T LOGIN. LEAVING A NEGATIVE REVIEW DOES NOT GIVE THEM THE RIGHT TO DENY ACCESS TO AN ACCOUNT OR THE FUNDS THAT ARE MINE. I SMELL A CLASS ACTION LAWSUIT STARTING AGAINST MYPREPAIDCENTER. LET'S JUST HOPE THEY DON'T TRY TO PAY PEOPLE WITH THEIR OWN USELESS VIRTUAL CARDS. ALSO, NOTICE ON THEIR RESPONSE THEY STATED THAT AN EMAIL REQUESTING INFORMATION WAS SENT FROM AN ADDRESS BEGINNING WITH "NOREPLY****". THIS OBVIOUSLY MAKES IT IMPOSSIBLE TO REPLY BY EMAIL. ONCE AGAIN, I CALLED USUNG THE NUMBER IN THEIR REPLY AND ONCE I GOT THROUGH I WAS PLACED ON AN AUTOMATED HOLD AND GUESS WHAT HAPPENED? YEP, THAT'S RIGHT, THE CALL WAS ONCE AGAIN DROPPED. THEY JUST DO NOT WANT ANYONE GETTING IN CONTACT WITH THEM. THEY WILL THEN LEAVE RESPONSES ON THE NEGATIVE FEEDBACK STATING THEY TRIED CONTACTING BUT HAVE NOT RECEIVED A RESPONSE. HOW ARE THEY STILL IN BUSINESS!?! MY NEXT STEP IS REPORTING THEM WITH THE BBB AND THE FTC. POSSIBLY EVEN THEIR CORPORATE OFFICE LOCAL LAW ENFORCEMEBT FINANCIAL CRIMES DIVISION. I ENCOURAGE OTHERS TO DO THE SAME. NOTHING WILL HAPPEN TO THESE PREDATORS IF PEOPLE DON'T TAKE ACTION. THE QUIET MOUTH DOES NOT GET FED. FORCE SOME ACCOUNTABILITY ON THIS SCAM COMPANY AND DEMAND CUSTOMER SERVICE INSTEAD OF THE SMOKE AND MIRROR LIES THEY RESPOND WITH.
25 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Chrissy,
Thank you for sharing such a detailed account of your experience, and I am truly sorry for the frustration you have encountered with your virtual card, the MyCardWallet app, and the MyPrepaidCenter website. We understand how important it is to access and use your funds without complications, and we want to help resolve this for you as quickly as possible. To assist you further, we need to securely gather your card and contact details, so please check your email for a message from noreply.notifications@trustpilot.com which contains a form where you can provide the information we need. Once received, our team will investigate and work to restore full access to your remaining balance. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/04/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Card not work
I purchased a Google Play subscription. The free trial works, but when the following week arrives, the card doesn't work even though it's valid for 6 months. Some cards are now showing as having incorrect information. And what's worse, they don't even have an email address to contact support.
15 December 2025
Unprompted review
Reply from My Prepaid Center
Dear Ben,
Thank you for sharing your experience, and I’m sorry for the frustration you’ve faced with your Google Play subscription, the card not working after the free trial, and the confusion around cards showing incorrect information. We understand how concerning it is when a prepaid card doesn’t function as expected and when it feels difficult to reach support, and we want to make sure this gets resolved for you. To assist you further, we’ve sent a request for more details through Trustpilot—please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ll need that information to look into your cards and provide proper support.
Warm regards,
Josh R.
Myprepaidcenter.com
Conned like everyone else
Like everyone else in the comments. My daughter was given a $50 gift card. Of course it doesn’t work, you go onto their website and nothing works, you contact their customer service and they don’t respond. Absolute shambles.
28 January 2026
Unprompted review
Reply from My Prepaid Center
Dear Dion,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the difficulties your daughter encountered with her $50 gift card. We understand how frustrating it can be when a card doesn’t work as expected, the website isn’t cooperating, and you’re unable to reach support—this is certainly not the experience we want for any of our customers. To assist you further, we’ve sent you a request for more information through Trustpilot. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ll need those details to investigate and help resolve this as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
My card not working
I purchased a Google Play subscription. The free trial works, but when the following week arrives, the card doesn't work even though it's valid for 6 months. Some cards are now showing as having incorrect information. And what's worse, they don't even have an email address to contact support.
28 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Ben,
Thank you for sharing your feedback with us. We are sorry to hear that your card is not working and understand how frustrating that can be. To assist you further, we need to gather some account details, so please check your email inbox for a message from noreply.notifications@trustpilot.com and reply with the requested information. We look forward to resolving this for you as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
Scum
I got a reward by getting a $40 card ,I've tried to register to use and it won't accept? I've emailed 3 times with no reply ..
Appalling and see im far from only person
16 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Greg,
Thank you for sharing your experience, and we sincerely apologize for the difficulty you've had while trying to register and for not receiving a response to your emails. We definitely want to help you get your $40 reward card working. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we need to gather a few details securely in order to assist you further. Once we receive your information, our team will gladly look into this and help resolve the issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/28/2026:**
Hello Greg, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Stole my money
My cards were getting declined, so I called customer support, who asked for a bunch of info about me and the source of my cards. Days later, they said they wouldn't release the funds and stole my money.
15 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Benjamin,
Thank you for sharing your concerns with us. We are sorry to hear about the difficulties you experienced with your card and understand how frustrating this situation must feel. We would like to take a closer look and assist you further, but we will need additional information to review your case securely. Please check the message you received from noreply.notifications@trustpilot.com, as it contains a request from our team so we can gather the details needed to help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/27/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Terrible
Can’t use $50 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.
20 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Trevor,
Thank you for taking the time to share your experience. We are sorry to hear that your 50 dollar Mastercard gift card has been declining and that you were not able to reach our support team. We want to help resolve this as quickly as possible, and to do so we need to securely gather your card and contact details. Please check your inbox for a message from noreply.notifications@trustpilot.com, as it contains the information we need to proceed. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Not able to make payment from this card…
Not able to make payment from this card at all. Tried to use it on multiple platforms but everywhere it is getting declined, it looks like a fraud.
23 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Shilpi,
Thank you for sharing your experience with us. We’re sorry to hear that your card is being declined across multiple platforms, and we understand how concerning this must feel. We’d like to take a closer look and assist you further, so please check your email for a message from noreply.notifications@trustpilot.com where we have requested the information needed to review your card details securely. Once we receive it, we’ll be glad to help resolve this issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/27/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I've been trying for almost a whole day…
I've been trying for almost a whole day and I keep getting error "We were unable to process your information. Please try again" then I contact their support still haven't heard anything back.
24 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Aidan,
Thank you for sharing your experience with us, and I am truly sorry for the frustration caused by the error message and the delay in receiving support. We want to assist you as quickly as possible, and to do that we need a few details from you. Please check your inbox, including your spam or junk folders, for an email from noreply.notifications@trustpilot.com where you can securely provide the information we need to further investigate and help resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I had an issue with my virtual card & cannot add to 'Apple Pay'.
I had an issue with my virtual card and I need assistance from 'Myprepaid Center'. The problem is that there is no email address that I could get hold on and the call center doesn't really help. Basically it's like the other receiving end doesn't exist! By writing this review, hoping to get the attention and the help I need.
12 January 2026
Unprompted review
Reply from My Prepaid Center
Dear Afandi,
We’re sorry to hear about the difficulty you’ve had adding your virtual card to Apple Pay and the frustration caused by not being able to reach the support you were looking for. We understand how concerning it can feel when you need help and aren’t able to connect with someone right away, and we appreciate you bringing this to our attention. We’d like the opportunity to assist and look into this further for you. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and provide the support you need.
Regards,
Gaby S.
Myprepaidcenter.com
Could not give less than one star
Could not give less than one star. Got 50$ mastercard reward card unable to use anywhere. Just like everyone else here cannot use it.
17 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Jarkko,
Thank you for sharing your experience, and we are truly sorry to hear that you have been unable to use your 50 dollar Mastercard reward card. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information from you to look into the issue and provide further assistance. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
absolute trash
absolute trash, a product i purchased ended up being recalled and i was issued a prepaid card as compensation. activated it according to the instructions and attempted to use it, payment was declined, i called customer service and they stated my card was blocked for “security risk”, ive been on and off customer service and every time they tell me im going to be sent an email with a new card, never received an email and still dont have a replacement.
6 January 2026
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you’ve encountered with your prepaid card activation and the difficulty in receiving your replacement. We truly want to help resolve this for you as quickly as possible. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more information needed to assist you further. Once we receive your details, we’ll be able to look into your case right away.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
SCAM!!
I have $400 on my prepaid center Mastercard issued as a reward through my employer. It used to work at approved merchants without issue, but now I am getting declined at every merchant. I have confirmed my balance and the purchases I’m trying to make are well-below my balance. There is no way to contact for help except via phone. I’ve held for over an hour trying to reach someone and never get an agent. This is infuriating and clearly this company is a complete scam!!!
UPDATE- got an agent after holding for 70 minutes. He assured it would be fixed in 24 hours. I waited and tried again - DECLINED. Called the help number again, stayed on hold for 60 minutes, and it disconnected me. This company should be investigated and legal action should be taken.
13 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Teresa,
Thank you for sharing your experience, and we’re very sorry to hear about the difficulties you’ve had using your Mastercard reward card. We understand how frustrating declined transactions and long hold times can be, especially when you can see that funds are available. We’d like to take a closer look at your specific card details so we can help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, which will allow you to securely share your information with us so we can assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Total scam
I have at least 4 cards that suddenly have no funds on them. The company says they just expired! Id like to know more about the review stating it is illegal for them to keep any funds from a prepaid account.
15 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Kara,
Thank you for sharing your concerns, and we’re very sorry to hear about the frustration you’ve experienced with your prepaid cards. We understand how important it is to have clarity regarding card balances and expiration dates. In order for us to look into the specific cards you mentioned and provide personalized assistance, please check your email for a message from noreply.notifications@trustpilot.com. That message allows you to securely share your details with us so we can investigate further and help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
No update received yet from MyPrepaidCenter
Update 15-02-2026
Everything has been resolved and the card is now working. However, I find it quite difficult in practice to find places where the card is accepted or where I can actually spend the balance, which can be frustrating at times.
On the positive side, I found the customer service to be very helpful and friendly. They assisted me well when I reached out.
Update 22-01-2026
Hello Maurice,
I shared my contact details as requested, but since then I have received no further communication or update whatsoever.
At this point, the lack of any response is becoming concerning. It unfortunately starts to feel as if my information was collected without any genuine intention to follow up or resolve my case, which raises serious trust and reliability concerns.
I would appreciate an immediate update on the status of my case and clear confirmation on how and when this will be resolved.
If I do not receive a meaningful response shortly, I will have to reconsider my confidence in your service and take further steps.
———
Hello Lars,
Thank you for sharing your experience. We’re sorry to hear about the difficulties activating your card. To assist you further, please check your email for a message from noreply, as we need to gather some details to resolve this issue. Once we receive your information, we’ll work to ensure your card is properly activated or reissued if necessary.
Regards,
Maurice V.
Myprepaidce
**UPDATE FROM MYPREPAIDCENTER 01/10X/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter
———————
Hello Maurice,
Thank you for your update. Unfortunately, I have not yet received any further communication or update regarding my case since providing my contact information.
Could you please let me know when I can expect to hear from your team? I would really appreciate an update on the status.
Kind regards,
Lars
———-
12 January 2026
Unprompted review
Reply from My Prepaid Center
Hello, thank you for your feedback. Our customer service specialist, Jose R., has already sent you an email regarding your case. Please check your spam, junk, or promotional folders in case it was filtered there. If you still cannot locate the email, feel free to reach out to us directly at customerservice@bhnetwork.com or call us at 1-(888) 371-2109, and we’ll be happy to assist further.
Warm regards,
Maurice V.
Myprepaidcenter.com
Total Scam
Total Scam. There needs to be a class action lawsuit against this company. I got a prepaid card as part of a small settlement, completed all their steps and followed all their directions, but it is declined everywhere. So since I claimed it and can’t cash or spend it, their $1 per month “inactivity fee” eats away at the balance. 100% Intentional fraud.
UPDATE TO REPLY
I only have emails asking for more information and the link brings me back here. Just says I can’t add anything because the post three days old. Nothing to communicate directly with your reply. I won’t publicly post private information, of course.
10 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your concerns are important to us, and we want to ensure this is addressed promptly.
Warm regards,
Josh R.
Myprepaidcenter.com
Stay away / scam
Stay away. I lost the envelope with this card in it and opened it 2 days ago. Unfortunately it expired 11 days ago. They say I activated my card in June even tho I just opened the envelope it was in. They said all 244$ was expired. After explaining the situation to them they told me they would only give %50 of the money. Total scams. Upon further research its illegal for a company to take your prepaid funds regardless if the card expired and regardless of their terms and condition. You can file a cfpb complaint. After mentioning that I was awarded 100%
10 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re sorry to hear about the frustration this situation has caused and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can review your case and assist you further. Your feedback is important, and we want to ensure this is addressed properly.
Warm regards,
Josh R.
Myprepaidcenter.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.