Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Equifax prepaid card
Whatever I did to activate the Equifax payment on this prepaid card did not work. And now there is no one to help. It is all online - nothing online works to resolve the problem. The place is hopeless like most of life these days. Equifax just sends me the same phone number that is impossible to find a person because you have to work through so many options that just tell you to go to the website. We should be paid the money that Equifax is paying this website.
9 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Diane,
hank you for sharing your feedback. We're sorry to hear about the trouble you've experienced activating your prepaid card and the difficulty reaching support. We understand how frustrating this situation must be and want to help resolve it. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can investigate further and assist you directly. We appreciate your patience and hope to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I have bought 4 card of 25$ because…
I have bought 4 card of 25$ because they did not have higher amounts available even if advertised.
I have redeem only one to test and all mercahants, even GPAY got declined.
Also, as i needed to activate the card, I paid the 1,95$ to verify it, but after 3 days the amount did not get refunded!!!
It's unbelievable they offer a service to use the cards everywhere and all merchants got declined!!!
Tried to call and you never get answered...
Total SCAM!!!
I will report this to the authority and to my Company, which has given me the credit as a Prize, in order to cancel the contract with them.
I WANT AN EXPLANATION AND MY MONEY REFUNDED!!!!!!
9 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Roberto,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've encountered with your prepaid cards and the frustration caused by declined transactions and the verification fee. We understand how important it is to have reliable access to your funds, and we’d like to investigate this further. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can assist you directly. We appreciate your patience and hope to resolve this promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Scam
Dont used this company everytime i used it it always declined the transaction. You will just have a hard time to used waste of time and money be aware
9 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Hope,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when a transaction doesn’t go through as expected. To better assist you, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can investigate and help resolve the issue. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
Card Is Unusable!
I've had this card for almost a year or there about, and within this period I was only able to use it successfully ONCE. In fact, at some point, it was expired and I had to write a review complaining about their service and/or product here, and was promptly issued a new card containing my balance (commendable); although with a shorter expiry date.
Having said that, since April that I received a new issuance, the card has been useless for me, as almost all the sites where I had tried to use it whether to buy a product or pay for service has been unsuccessful. In fact, I just tried it again few weeks ago, on two different websites to pay for a software service, with both attempts resulting into bad experiences.
At this point I really don't know what to think, whether the company is deliberately blocking or is not willing to allow payment to go through from their end - or maybe they are being selective or restrictive as to where one is allowed to use the card, which was not communicated to me as of the time I got the card.
Furthermore, reading through several other reviews here, it is quite obvious that I am not alone in this ship, as several other customers have reported failure of being unable to use their card for payment. For one, I keep getting authentication issue (Unable to authenticate your payment method, please try another payment method), even though all the card details were being properly entered during checkout.
Now, I still have funds on the card, which unfortunately expired in Aug, 2025. :(
Do I need to write this off as a loss or is there a way of getting another card, and this time, with the ability to be able to spend the funds without limitations and I would appreciate it if I can get back my fund too.
31 August 2025
Unprompted review
Reply from My Prepaid Center
Dear Dan,
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how disappointing it must be to face repeated issues when trying to use your card, especially after a reissuance. Your feedback about authentication errors and site restrictions is important, and we’re committed to investigating this further. To assist you properly and explore options regarding your expired card and remaining balance, we’ve sent you an email requesting a few details. Please check your inbox and reply at your earliest convenience so we can work toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
Trouble with online purchases
Virtual prepaid card cannot be used on Steam
7 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Lefteris,
Thank you for your feedback. We're sorry to hear that you're having trouble using your virtual prepaid card on Steam. We understand how frustrating that can be, especially when you're expecting a smooth experience. To help us look into this further and provide support, please check your inbox for a message from noreply.notifications@trustpilot.com — we’ve sent a request for your information so we can assist you directly. We appreciate your patience and the opportunity to help resolve this.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/08/2025:**
Hello Lefteris, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Basically useless
This was a class-action settlement payment. I have been unable to use this e-card for anything. All attempts to use it are declined. None of the reasons for being declined given in the FAQ apply. Apparently all attempts to use the card are automatically declined. Presumably when the card expires they will keep the funds. I would not be surprised to learn that some of the money will be returned to the company that paid the settlement.
5 December 2024
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your concerns. We’re sorry to hear that you’ve been unable to use your e-card and that the information in our FAQ hasn’t helped clarify the issue. We understand how frustrating this must be, especially when the card is tied to a class-action settlement. To assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com — we’ve sent a request for your details so we can investigate and help resolve this. We appreciate your patience and the opportunity to make things right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/08/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
my prepaid center delays payout, and their customer service line is useless.
I received a payout from myprepaidcenter a week ago.
I clicked the link, attempted to redeem it. They asked to verify with an email link (that I am the recipient.) I never received the link.
If I try to redeem the payout now, their website will say: (Something went wrong on our end. Try again later)
I called their customer service today, was put on hold for 50 minutes, even though I was told it would be a 30 minute wait time. This customer service rep kept asking for a whole bunch of my information (address, name, email) said she would resend the email to me, and it would arrive in 15 minutes.
It is now 6 hours later, and I still haven't received an email (checked my spam folder and everything)
May God help you if you have to deal with this business
UPDATE:
Their team that monitors this review board actually did send the email to access the card. I was able to spend the funds, too. So yes, I was able to access the funds
5 October 2025
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience — we’re very sorry for the frustration you've encountered while trying to redeem your payout. We understand how disappointing it must be to face technical issues and delays, especially after waiting on hold and not receiving the promised email. To help resolve this, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve sent a request for your information so we can investigate further and assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/08/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card Being Declined
I recently got a payout and my card keeps being declined everywhere and I cannot get a hold of ANYONE
6 October 2025
Unprompted review
Reply from My Prepaid Center
Dear Joe,
Thank you for taking the time to share your experience. We're truly sorry to hear that your card has been declined and that you've had trouble reaching us — we understand how frustrating that must be. To help resolve this as quickly as possible, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve sent a request for your information so we can look into your account and assist you directly. We’re here to help and appreciate your patience.
Warm regards,
Josh R.
Myprepaidcenter.com
Total scam
Total scam. I received a $100 gift card. It keeps getting declined everywhere I have tried to use it. I cannot log into the website despite having set up an account. I have tried to contact them and they just have toll free number that gives you the run around. How are they still in business?
6 October 2025
Unprompted review
Reply from My Prepaid Center
Hi, thank you for sharing your feedback. We're very sorry to hear about the issues you've experienced with your gift card and the difficulty accessing your account and support. We understand how frustrating this must be and want to help resolve it as quickly as possible. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com requesting some details so we can investigate and assist you directly. Please check your inbox (and spam folder just in case) and reply when you can. We're here to help and appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/07/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Virtual Debit Card Issues – Please Investigate
Hello,
I’ve activated a virtual debit card, but I’m unable to use it on any website or digital wallet. Every time I try, I receive the same message: “Please contact the card issuer.”
I’ve double-checked the card details and tried using it on different platforms, but the issue persists. I have available funds, but I can’t access them, which is extremely frustrating. I need an urgent solution, as this service is currently ineffective and causing me inconvenience.
I look forward to a clear and immediate response to resolve this issue.
5 October 2025
Unprompted review
Reply from My Prepaid Center
Dear Ethel,
Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you've had using your virtual debit card, and we understand how frustrating it must be to have available funds you can't access. To help resolve this as quickly as possible, we’ve sent you an email from noreply.notifications@trustpilot.com requesting a few details so we can investigate and assist you further. Please check your inbox (and spam folder just in case) and reply at your earliest convenience. We're committed to making this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/07/2025:**
Hello Ethel, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Literally getting robbed
Card worked fine for the first few weeks then the last $76 disappeared out of nowhere. Couldn’t contact customer support with any of the numbers provided and toll free program was terrible and unproductive. No explanation on my transaction history to explain where my money went. DO NOT USE THIS.
3 October 2025
Unprompted review
Reply from My Prepaid Center
Helloy Christian,
Thank you for your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this must be. We take concerns like yours seriously and are committed to resolving them. To assist you further, we kindly ask that you check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve reached out to gather more information. Once we receive your details, we’ll be able to investigate this matter thoroughly and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
The reviews don't lie! Money is gone
Same as every other review. I have a $110 prepaid card and it's declined EVERYWHERE. I checked the funds, the billing address, and the name. Everything is correct yet it won't accept any payments and now my money is stuck in a dead card and customer support doesnt get back to any emails. I'm so upset
2 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Lilian,
Thanks for your review. If you're experiencing issues with your prepaid card, please check your inbox for an email from noreply.notifications@trustpilot.com. It includes instructions to securely share your info so we can assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/04/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Gov Needs to Shut This Down
This place is a joke. I had two settlements from data breaches at two different companies. Both used My Prepaid Center. It seemed like it would be easy at first so I added the cards to my Google wallet. Shortly after though, the balance started disappearing due to fees. Then when I bought a new phone, I was unable to transfer them for some reason even though it's the same wallet (this may be a Google issue but I'm sure they're aware). The only way to transfer them was by adding the card details manually, but they never sent that info and won't provide it. If you log in to the site, there's no way to see that info. So I just ordered a plastic card from them since "virtual card" seems to mean "you really don't have anything at all." Guess what? $3 per card fee to do that. So my measly $11 payout from the most recent one became $8.
Why is this even the system? A criminal corporation exposed my personal information on the internet, so I got $11 freaking dollars (not enough for a lunch where I live), and then they transferred that money to a criminal corporation, My Prepaid Center, so they can keep mining my identity, my accounts, and at this my point, my soul for value.
I can't even use the words I want to here because my review would be censored. So just imagine all the bad words you can, multiply them by 3, and then apply them to this company.
2 October 2025
Unprompted review
Reply from My Prepaid Center
Hello Andrew,
Thank you for your review. We’re sorry to hear about your experience and would like the opportunity to assist you further. Please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ve requested more information to help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/07/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Reporting them to A.G and FTC
Reporting them to A.G. and FTC. This corrupt way of running people around on a phone line that doesn't answer questions is part of their scam. The other is forcing to use a virtual card when you don't have the ability to. I'm so tired of the complete ineptitude and sending me in circles that don't answer my question when I try to contact via email or reply to their idiot emails. Their cryptic instructions they send don't help and you cannot get human assistance except to send a virtual GD card again, or wanting to charge more for a plastic card. NO MORE!!! I'm going after Equifax for this, too!
30 September 2025
Unprompted review
Reply from My Prepaid Center
Hello Pauli,
Thank you for your review. We’re sorry to hear about your experience and would like to assist you further. Please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ve requested more details to help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/02/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card doesnt work anywhere
Card doesnt work anywhere. Instead of asking people to share information so they can assist. How about you provide us a list of places this can actually work at?
30 September 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We're sorry to hear that you've had trouble using your card and understand your frustration. While card acceptance can vary depending on the merchant and transaction type, we want to help clarify and resolve this issue. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/07/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Scam-Like Experience – Site Won’t Even Open!
This is absolutely ridiculous. I was sent a prepaid Mastercard and told to activate it at myprepaidcenter.com. Guess what? The site doesn’t open. Not on Chrome, not on Firefox, not on Safari, not on mobile — nothing works! I tried on multiple devices and it’s the same result every time: a dead, useless site.
How can a company responsible for holding people’s money have a website that’s completely inaccessible? It feels like a scam when you can’t even get to the page to claim what’s rightfully yours. Shameful, unprofessional, and downright unacceptable. If they can’t run a simple website, how can anyone trust them with payments?
UPDATE: No, you did NOT send me any email! What disgusting liars you are!!!
30 September 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience. We're very sorry to hear that you've been unable to access our website to activate your prepaid Mastercard. We understand how frustrating this must be, especially when multiple browsers and devices have failed to load the page. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/04/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
STAY AWAY!!
First time using this gift card, terrible experience. Gift card is in US dollars which is fine, but can not use it anywhere online or in person. No information on the website to resolve the problem and no way to contact customer service without calling a number in the US and being left on hold. This company is a scam and should make it clear that using it outside of the USA is virtually impossible. Awful experience and I have now lost money that could have been used somewhere else.
30 September 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for your feedback. We're sorry to hear that you've had a frustrating experience trying to use your gift card outside the U.S. and were unable to reach our support team. We understand how important it is to have clear information and accessible assistance, and we want to help resolve this issue. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/01/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Can't even activate
Received a gift card code. Have been attempting for the last 7 days to activate it. The link takes me to a plain white page, and clicking I have a code on the site does nothing.
22 September 2025
Unprompted review
Reply from My Prepaid Center
Hello Josh,
Thank you for bringing this to our attention. We're sorry to hear that you've been unable to activate your gift card and are experiencing issues with the activation link and site functionality. We understand how frustrating this must be and want to help resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
The 1 star average review should tell…
The 1 star average review should tell it all.
This is just a company that is a scam due to the incompetent system and lack of any decent customer service.
23 September 2025
Unprompted review
Reply from My Prepaid Center
Dear Charlotte,
Thank you for your feedback. We’re sorry to hear that your experience with our system and customer service has been disappointing. We understand how important it is to feel supported and have a smooth process when using your card, and we regret that we didn’t meet your expectations. To help us look into your concerns and provide assistance, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more information. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Warm regards,
Josh R.
Myprepaidcenter.com
Not a single problem until now
I have been receiving gift cards from here left and right through the fetch app and have never had a problem until now! My $25 gift card is not working anywhere even though I have activated it through my email, and I am unable to reach anyone on the customer service line, I have been on hold with nobody picking up.
22 September 2025
Unprompted review
Reply from My Prepaid Center
Dear Langston,
Thank you for taking the time to share your experience. We’re sorry to hear that your $25 gift card isn’t working and that you’ve had difficulty reaching our customer service team—we understand how frustrating that must be, especially after having a smooth experience in the past. We’d like to look into this further and help resolve the issue as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/24/2025:**
Hello Langston, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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