*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
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See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Customer Support
Was helpful explaining different promos and products going on
18 November 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Taylor was very helpful and nice
Taylor was very helpful and nice, and although the product I was interested was sold out, Taylor remain very helpful.
Thanks :)
24 September 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
quick support
3 September 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It was a great experience everything…
It was a great experience everything was smooth and Aran was really helpful.
17 August 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Really happy to be advised by Aran…
Really happy to be advised by Aran thanks to the whole team
16 August 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Aran helped me a lot to fix my problem
Aran helped me a lot to fix my problem. He was quick to give help and he is really professional.
13 August 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Product Availability
After checking on the site daily for a couple of weeks wondering about product availability, I was able to have a quick chat with Aran who gave me a rough estimate on a timeline. It was super fast and I got an answer immediately, very impressed
12 August 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran provides unparalleled customer service!
your employee Aran was so amazing and patient. he was very understanding and respectful and solved my issue very quickly. he made my experience with myprotein very enjoyable and i think after talking to aran i will become a loyal myprotein customer! the customer service here is unbeatable! :)
4 August 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Customer Service isn't great
Customer Service isn't great. For some reason was expecting an Amazon Level customer service but, was disappointed. No prompt information is provided. One would need to ask details for them to answer back instead of being advised about certain policies and procedures.
Product wise I'm yet to try how good the product is but, my rating is based on the customer service I received and I think that tells a lot about the company.
27 July 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are sorry that we have not managed to meet your expectations on this occasion. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Kind regards,
Matt
the agent was really helpful compared…
the agent was really helpful compared to other agents I talked to earlier. he was able to resolve my problem.
22 July 2021
Unprompted review
Reply from Myprotein
Hello Amit,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
good customer service
1 July 2021
Unprompted review
Reply from Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Fast help, great service
Fast help, have a question they answer right away. Great deals, prefer over Canadian protein
25 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Great experience !
Great customer service, virtually no wait time, and prompt responses! Aran was very helpful in answering all of my questions regarding the daily intake of the Women’s Multivitamin and the Chocolate Flavored Collagen Protein :)
25 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Explained the difference between two…
Explained the difference between two products that are similar really well!
23 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Replacement of 293871634
I checked my mail and you were asking i want refund of replacement.
I am eager to try my protein as my friends are suggesting me this , and i hope that you will make sure about the delivery this time .
Thus i am replacing my order 293871634
That included
Extreme Gainer Blend - 5.5lb - Strawberry Cream
Quantity 1
Pro Metal Shaker (1)
Metal Shaker (1)
Extreme Gainer Blend - 5.5lb - Vanilla
Quantity 1
Clear Vegan Isolate - 0.6lb - Pear Ginger (1)
23 June 2021
Unprompted review
Reply from Myprotein
Thank you for the review, Kulbir,
Please can you message me back via your account, I am not able to have a discussion with you via this review platform. I have messaged you twice on your account, please sign in to view this and get back to me.
Kind regards,
Matt
Aran was quick with responses
Aran was quick with responses, very effective and professional.
21 June 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Kind regards,
Matt
simply helpful and efficient
Aran was simply helpful and efficient. I emailed customer service twice and they gave me nonsensical answers, asking to start a return process (my issue was with an item that was not received, not an item I wished to return) and not acknowledging my content at all. The live chat on the other hand was very hasty, asked the right questions and worked quickly.
18 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Best customer service experience. Thanks, Aran!
I contacted customer support as one of the vouchers was not working for me and Aran helped me through the whole order process with patience.
Will definitely recommend to anyone I know.
Thanks!
17 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Quick Service
Aran was Quick, efficient to find the info I needed. Thanks
17 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Great Service
Aran was more than helpful, and found quick and easy solutions for my inquiries and problems !
16 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
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