*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
aran was helpful but highly disappointed with my protien as a brand and their communication with their customers.
aran was helpful and helped me resolve the issue.
however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no information was sent nothing no communication from your side . its only when today on a Sunday i contacted to you to get a surprise that my order was returned due to damage .
i mean i should have been informed.
in my account page its still showing that my order is on the way. surprised the way such good brand like yours is operating .
14 June 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Aran is of great help
Aran responded on time to all of my questions and was of great help. I left very satisfied
9 June 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Was helped via chat by Aran
Was helped via chat by Aran. Professional and quick to respond.
Thank you AND PLEASE DON'T BE OUT OF STOCK OF VEGAN VANILLA BLEND PROTEIN 5.5 POUND
27 May 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Spoke with Aran
Spoke with Aran, was very easy to talk to and clarified my concerns I had with my order
26 May 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran was really helpful and he provided…
Aran was really helpful and he provided me good information regarding my order.. Thank you
26 May 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
tracking my order
hi I chat with Aran and he was super helpful. I appreciate your time thanks
24 May 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Easy to understand and quick to process.
17 May 2021
Unprompted review
Reply from Myprotein
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Good helper
I've been helped by Eren and it was exactly what I needed to hear to buy!
12 April 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Fast answer
Fast answer, and good advice.
Will be buying from this page from now on
8 April 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Terrible
Terrible, order was dispatched in two one of the item was back order fact that never been shown prior to my order... Total dishonesty and very poor customer service from a follow-up stand point.
19 March 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Appalling Customer Service
Guys just look at the way the customers representative responds to our messages through there Myaccount. They conveniently forget to respond to your specific question but just write some generic bull sheet. Look at my what I asked and what response I got. If you are located in North America do not order anything from them.
Sent by: You, 05 March 2021, 16:49
Hello,
So my order was never dispatched? Whenever I spoke to your customer care rep I was lied? Since so much time is already wasted, can you try use your complimentary expedited delivery service so that I receive my order in time.
If you are unwilling to do so I don't wish to be your customer anymore and would prefer a refund.
Hoping you take a right decision and prevent from loosing a customer.
Thank-you.
Sent by: Myprotein Canada, 08 March 2021, 08:56
Hello,
I do apologise for this.
I can confirm your parcel was disaptched to you, sadly the Courier has confirmed this as lost in post. A replacement order is now processing and will dispatch to you shortly.
Please accept my sincere apologies for the inconvenience that this may have caused and if you need any further assistance, please contact me and I will be more than happy to help.
Kind regards,
Matt
Customer Relations Executive
18 March 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
DOMINIC was great
DOMINIC was the individual who helped me out today. He was pleasant to speak to and very responsive.
18 March 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
DO NOT buy from myprotein
DO NOT buy from myprotein. I have had several correspondence with their customer service about an order I tried to cancel (order # 269624258) but their website was faulty and didn't let me. I contacted customer service immediately to notify them before it was dispatched.
Received a delayed response and the order was dispatched aka too late.
So I returned it and had to pay an additional $45!!! This fee was not covered. It was shipped from Missisauga, ON but I had to send it to their returns facility in Kentucky! They should cover the cost of shipment this is ridiculous.
It's a shame since I have been buying from myprotein for years. They lost a customer.
18 March 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Customer Service Agent ( Dominic) was…
Customer Service Agent ( Dominic) was very helpful. It was a hassle free transaction!
17 March 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
paid express shipping took 19 days
Deals were really good but the order took 3 weeks to get to me even if I paid extra for expedited shipping.
I got no news until after 19 days after I placed my order where they said there was an issue with DHL.
11 March 2021
Unprompted review
Reply from Myprotein
We do appreciate your feedback, and we will use this information in order to improve on our service standards moving forward.
Please accept my sincere apologies for the inconvenience that this may have caused and if you need any further assistance, please contact us through your account and we will be more than happy to help.
Kind regards,
Tracie
Aran was amazing!
Aran was amazing!
Very quick and effect reply, great solution as well!
Looked after my picture and provided replacement offer.
10 March 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Emily was very quick and thorough
Emily was very quick and thorough. I've had some bad customer service on this site. She was noticeably better
8 March 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I needed some help and Aran was quick!
I needed some help and Aran was quick, friendly, and helpful on the Chat. Problem solved!
4 March 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Sam G was awesome
Sam G was awesome, super nice, and extremely helpful!!! Helped me pick my flavour of protein with a fun game of heads or tails
22 February 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.