Myprotein Reviews 205

I spoke with Aran about where to find my credit on the myprotein website. Super helpful and straightforward.
Also, was missing an item in my last order but was easily able to get a replacement! I love this company. I've been ordering from them for a while. I will continue to do so!
They're clothing is great quality and super comfortable. I can't wait to get my sweater :)

Aran was really kind and helpful. They listened to my and helped me with best they could.

Agent Aran helped me find a product that met my requirements fast, perfect service.

There was a small issue with my promo code, I chatted with customer service through online chat, he was very quick to resolve my issue right away. Excellent service.

Communication was good and the person was really looking into the problem. Thanks for the time. But the company should improve the response speed as i have been trying from 2 days to contact🤷🏼‍♂️

Aran was very helpful and made shopping online easier.

I did not receive my order and had trouble contacting support. I got a hold of Aran through live chat and he helped me so quickly by providing a replacement product immediately. Great customer support and quick to take action. I'm very happy with the prompt response and assistance. I will definitely be shopping here again!

Dominic on online chat 💬 helped me - the website advertised free shipping over $75 but did not apply the discount on check out - eventually got through to the agent who was helpful and arranged a refund me so full credit to the CS agent but the fact i still had to pay for shipping and wait for the refund is a bad customer service.
Lets wait and watch if i get the refund promised to me. Will update once i get it
Update : received the refund promised. Thanks

Dominic was great and helped me out massively! Great dude

Amazing customer service. The executive resolved my issue within minutes. I really appreciate the service. I’d give 110/100.

I spoke with Aran, and he was quick to reply and tell me exactly what type of lecithin was in the product I was looking at. A joy to be helped by.

Spoke to Aran regarding a promo question. Aran was prompt, polite and helpful.

Order number : 256842704
Worst e-commerce shopping i have done in my lifetime. Scored a good deal on black friday after waiting so long and browsing every hour for the best offers.

After 15 days my order was to be delivered. Tracking showed only dispatched and label created even after two weeks .I tried contacting them. Support said will take time as holidays and delays happen all the time.
So difficult to contact as no helpline number or inactive. And emails are super slow like early 2000’s

So 30 days now . Order still just created no update same status. Now it’s my 5th email. They never reply what you ask in email . Rather they just reply anything. So they ask would you like a new order or a refund. I requested a new order as i scored a deal on black friday.
And then they reply .Your order has been refunded.
Took so much of my effort and all the do is nothing .i have never in my life had suck poor experience. They really dont care as they have enough customers but this is not the way to do business. Dishonest customer service. Never in my life I’ll shop or let any of my friends family colleges spend a dime on Myprotein canada unless they decide to improve my experience any way possible. I’ll better buy expensive from another site rather from this stupid shop.

Surprised how they are still in business without customer satisfaction

Dominic was very helpful and quick to respond to my problem. This is the only customer service person to have helped me and make me feel understood. Thank you Dominic.

I spoke with Aran. He was professional and helpful. Straight to the point.

Spoke with an agent named Aran. Very helpful & polite. Seems to have resolved my issue within a few minutes and I'm very satisfied!