Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I was worried I would have to do a video call with a doctor. That's not the case here. Everything is done through messages and forms. You answer questions, upload photos if needed, and a provider revi... See more
Company replied
I tried them for weight loss and ended up losing a few pounds within the first couple of months. The treatment plan was easy to follow, and having regular check-ins made it easier to stay consistent.... See more
Company replied
I had the pleasure of chatting with Ellaine V. who responded quickly and professionally. When asked about fees for cancelling or subscription, Ellaine advised that there were no fees and that I coul... See more
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Company details
About MyRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
1K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I is very difficult to log in often
I is very difficult to log in often will not open
I pay through a gift card and it doesn’t go through because they always use the old card number and I usually have to contact billing to refresh my account however once processed the delivery arrives very quickly
20 April 2026
Reply from MyRocky
Hi Francis,
Thank you for taking the time to share your experience with us 🚀 We’re sorry to hear you’ve been having trouble with logging in and the payment process. We understand how frustrating that can be.
We really appreciate your patience, especially while our billing team assists in refreshing your account. It’s great to know that once everything is processed, your deliveries arrive quickly as expected.
We’ll make sure your feedback about the login experience and payment updates is shared with the team so we can improve things moving forward. If you ever need help, please don’t hesitate to reach out at contact@myrocky.ca.
Merci à Rhads pour son excellent…
Merci à Rhads pour son excellent service.
24 April 2026
Unprompted review
Reply from MyRocky
Hi Serge,
Merci beaucoup pour votre message ! Nous sommes ravis que Rhads ait pu vous offrir un excellent service — nous lui transmettrons votre appréciation. Si vous avez besoin de quoi que ce soit, n’hésitez pas à nous écrire à contact@myrocky.ca. 🚀
Fast deliery
17 April 2026
Reply from MyRocky
Hi Andrew,
Glad to hear it arrived quickly! If you ever need anything, just reach out at contact@myrocky.ca. 🚀
You guys don’t have phone numbers no…
You guys don’t have phone numbers no answering email.. you just want to make money…
13 April 2026
Reply from MyRocky
Hi Shwan,
Sorry to hear you feel this way. We do our best to support all customer inquiries through our support channel and ensure concerns are addressed as quickly as possible.
In your case, we also attempted to reach out to you to help resolve the matter, but didn’t hear back.
If you still need assistance, please contact us at contact@myrocky.ca, and we’ll be happy to help.
I put an order in then decided to…
I put an order in then decided to cancel. Got my money back but they have charged my bank account twice.
This is not right.
Greedy if you ask me.
Have people working on ir.
G.Sargent.
11 March 2026
Unprompted review
Reply from MyRocky
Hi Gigi,
Thank you for your feedback, we understand how this situation can be concerning.
To clarify, the charge is a cancellation fee that is outlined in and agreed to in our terms, and also confirmed at the time of your cancellation request with our customer service team.
We also see that this fee was later disputed through a chargeback with your bank.
We have attempted to contact you to walk through the details and clarify any confusion, and would still be happy to connect.
Please feel free to reach out to contact@myrocky.ca so we can assist further.
Amazing customer service
"I had an excellent experience with the My Rocky support team recently, they went above and beyond to help me resolve an issue with my orders and subscription.
They were very professional and efficient, It’s rare to find such proactive and personalized customer service these days. Thank you, Ellaine, for your great work and for making everything so seamless!"
16 April 2026
Reply from MyRocky
Hi Sylvain,
Thank you so much for sharing this!
We’re really glad the team was able to help resolve everything smoothly and make the process seamless for you. Ellaine will be especially happy to hear your kind words. We’ll make sure she sees this.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Reply from MyRocky
Hi there,
Thanks for your feedback, we understand how frustrating a price increase can be.
We do our best to absorb rising costs for as long as possible and only make changes when necessary to continue providing safe and reliable care.
We also tried reaching out to connect and see how we can help. If you are open to it, we would be happy to review your options with you. Please feel free to reach out to contact@myrocky.ca anytime.
Very easy to place order or refill
Very easy to place order or refill , delivery very quick.
18 April 2026
Unprompted review
Reply from MyRocky
Hi Mario,
Glad to hear it’s been easy to order and refill, and that delivery has been quick for you! If you ever need anything, just reach out at contact@myrocky.ca.🚀
The bot took over and I couldn't…
The bot took over and I couldn't complete my order. I tried several times but ended up going to the competition.
Bad bot strikes again.
15 April 2026
Reply from MyRocky
Hi Robin,
Thanks for sharing your feedback. We’re sorry to hear about the experience you had with the bot when trying to place an order.
That said, we did review and resolve this with you over the phone, and we’re glad we were able to clear things up directly.
If you need any further help in the future, you can always reach us at contact@myrocky.ca.
Great expérience …
Hello nyrocky expérience very helpfull for me and the staff as great and very fast. Tank you
13 April 2026
Reply from MyRocky
Hi Dan,
Thank you so much for your kind words! We’re really glad to hear the experience was helpful for you and that our team could assist you quickly.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Easy and fast.
17 April 2026
Unprompted review
Reply from MyRocky
Hi Sam,
Glad to hear it was easy and fast! That’s exactly what we aim for. If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Trisha m was very helpful and fixed the…
Trisha m was very helpful and fixed the issue quickly and efficiently. My problem was resolved
17 April 2026
Unprompted review
Reply from MyRocky
Hi Amanda,
Thanks for sharing! We’re really glad Trisha was able to sort everything out quickly and efficiently for you. If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Reply from MyRocky
Hi Patrick,
Thanks for bringing this to our attention. We really appreciate you letting us know.
We’ve since coordinated this with our team and also had the chance to speak with you directly over the phone to sort things out.
If there’s anything else you need, please don’t hesitate to reach out to contact@myrocky.ca at any time.
Trisha was super efficient and…
Trisha was super efficient and friendly! she got everyhting i needed done in quick time and i am very happy with the service... i'll be back :)
17 April 2026
Unprompted review
Reply from MyRocky
Hi JR,
That’s great to hear! We’re really glad Trisha could help you quickly and make the whole experience smooth and friendly. We’ll be sure to pass this along to her; she’ll appreciate it.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Everything was great.
Everything was great.
From the product to the follow up with my clinician, I felt comfortable doing it.
15 January 2026
Unprompted review
Reply from MyRocky
Hi Philippe,
Really glad to hear that! From the product to the follow-up, it’s great to know you felt comfortable throughout the whole process.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Took care of my back acne once and for all
I've had acne on my back and shoulders since I was a teenager. I'm in my thirties now and it never went away like everyone said it would. I avoided swimming pools, the beach, anything where I would have to take my shirt off. It was embarrassing and honestly made me feel terrible about myself. I tried special body washes, exfoliating scrubs, even changed my laundry detergent. Nothing helped long term. A friend told me about this service and I figured I had nothing to lose. The online form asked about my skin, how long I'd had the issue, and what I had tried before. I uploaded photos of my back. A provider reviewed everything and prescribed a topical spray that's easy to apply by yourself. The delivery came in a plain box within a few days. I've been using the spray every night for about three months now. My back is almost completely clear. The old dark spots are fading and new breakouts have stopped. I finally wore a tank top in public for the first time in over a decade. It felt amazing. If you're dealing with the same thing, don't wait as long as I did.
15 April 2026
Unprompted review
Reply from MyRocky
Hi Ayman,
Thank you for sharing your story! That’s a huge change, and we’re really glad you’re seeing such clear improvement. It means a lot to hear you’re feeling confident enough to wear what you want again after so long.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
I don't need a nap every afternoon anymore! ⚡
The medication gave me my energy back and I finally made it through a full workday without crashing at 2pm.
15 April 2026
Unprompted review
Reply from MyRocky
Hi Casey,
That’s great to hear — having your energy back can make such a difference day to day. Glad you’re able to get through your workday without that crash anymore.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Reply from MyRocky
Hi Derek,
Thanks for the feedback — really glad you’re enjoying the products! We hear you on the pricing and always aim to keep things fair while maintaining quality and care.
If you ever have questions or need help, just reach out at contact@myrocky.ca. 🚀
Great customer service and answer my…
Great customer service and answer my questions in a timely manner
14 April 2026
Reply from MyRocky
Hi Sheena,
Glad to hear that!
We’re happy our team could answer your questions quickly and help you out. If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Well, in short, now I'm not afraid of wind 😂
Guys, I've always had thin hair, but in the last three years it's really started to thin out. Especially on the crown. I constantly checked how my head looked in the wind or after rain, sometimes even wore caps indoors. My wife convinced me to try this service. I filled out the questionnaire, the doctor asked about my father and grandfather — both have bald spots, well, everything's clear. He prescribed pills and a foam. Everything arrived in a regular box in a couple of days. I used it for about three months, didn't believe it would help. Then I noticed that less hair was left on my comb. And in the mirror it seemed thicker. My friends don't say anything, but I can see it myself. Now I only wear a cap according to the weather. So, if anyone has the same problem — don't despair, there is a solution. And support is adequate by the way, they answer questions.
14 April 2026
Unprompted review
Reply from MyRocky
Hi Cole,
Thanks for sharing your experience — we’re really glad you gave it a try even after being skeptical. It’s great to hear you’re noticing less shedding and that your hair is starting to feel thicker again.
We also appreciate your kind words about the support team.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
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