I live with roommates and don't really want them seeing what I order. Every package I've received comes in a plain brown box with no logo and a generic return address. The shipping label doesn't say a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
Company replied
I was worried I would have to do a video call with a doctor. That's not the case here. Everything is done through messages and forms. You answer questions, upload photos if needed, and a provider revi... See more
Company replied
I've always had fine hair but it got significantly thinner after I turned forty. My ponytail went from thick to about the size of my pinky finger. I tried expensive serums and laser combs with no real... See more
Company replied
Company details
About MyRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.4
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subscription model is very disingenius…
Subscription model is very disingenius and cancellation is time consuming.
6 April 2026
Reply from MyRocky
Hi AM,
Thank you for your feedback, and for taking the time to speak with us directly. We’re sorry to hear that the cancellation process felt frustrating.
Our subscription model is designed to support continuity of care and consistent access to treatment. Cancelling a subscription means that, if care is needed again in the future, the process would need to be restarted from the beginning.
We appreciate you taking the time to share your perspective, as it’s something we take seriously as we continue working to make the experience as clear and seamless as possible for our patients.
A helpful tool that fits perfectly into my routine
The provider explained exactly how the medication works and what results I could realistically expect. Straightforward and professional. Within the first week I noticed my appetite was smaller and I wasn't reaching for snacks out of boredom. By the end of the first month I had lost about eight pounds without changing much else. I still eat what I want, just less of it. The automatic refills are convenient because I don't have to remember to order. Delivery always comes in the same plain box.
7 April 2026
Unprompted review
Reply from MyRocky
Hi Victoria,
Thanks for taking the time to share this! We’re really glad the guidance felt clear and straightforward, and that you’re seeing steady progress without having to overhaul everything. That balance is exactly what we aim for.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Simple solution for my rosacea
I've had redness on my cheeks for years that never really went away. Tried different moisturizers and gentle cleansers but nothing helped. The online form took about ten minutes and I uploaded a few photos of my skin. A doctor responded the next day with a prescription for a cream. Delivery arrived three days later in regular packaging. Been using it for a couple weeks now and the redness is noticeably less.
8 April 2026
Unprompted review
Reply from MyRocky
Hi Tim,
Thanks for sharing this! We know how frustrating persistent redness can be, so it’s great to hear you’re already seeing a difference. Glad the process was quick and easy for you too.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
My hair is finally growing back!
After six months on the treatment my bald spot is almost gone and I don't need to wear hats everywhere anymore.
9 April 2026
Unprompted review
Reply from MyRocky
Hi Roy,
That’s amazing progress — six months and such a big difference! Really glad you’re feeling more confident and can ditch the hats.
If you ever need anything, just reach out at contact@myrocky.ca 🚀
Reply from MyRocky
Hi Adam,
Glad to hear it was easy to find the right meds — that’s exactly what we’re here for!
If you ever need anything, just reach out at contact@myrocky.ca 🚀
Reply from MyRocky
Hi Jeff,
Thanks so much!! Glad you had a great experience with us.
If you ever need anything, just reach out at contact@myrocky.ca 🚀
Side effects
Doctor visits could be made easier. Be a little more transparent about side effects - however my contact did give me a few tips on dealing with nausea.
1 April 2026
Reply from MyRocky
Hi Janice,
Thanks for the honest feedback — we really appreciate it.
We’re glad your contact was able to share helpful tips, and we hear you on wanting even clearer guidance around side effects and doctor support. That’s something we’re always working to improve.
If you ever need anything, just reach out at contact@myrocky.ca 🚀
Reply from MyRocky
Hi Wayne,
We love the enthusiasm — that’s what we like to hear! So glad the treatment is working for you.
If you ever need anything, just reach out at contact@myrocky.ca🚀
Efficient and thorough communication
Efficient and thorough communication
4 April 2026
Unprompted review
Reply from MyRocky
Hi Ayren,
Really appreciate that! Clear and timely communication is something we take seriously, so it’s great to hear it made a difference.
If you ever need anything, just reach out at contact@myrocky.ca 🚀
Reply from MyRocky
Hi Derek,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
Our team has tried reaching you by phone and has also followed up via email, as we’d like to better understand what may have happened and see how we can assist.
If you’re able to, please reach out to us at contact@myrocky.ca so we can better understand what happened and work toward a resolution.
Ryan from customer service returned my…
Ryan from customer service returned my email regarding shipping concern, as I was away for two days and would not be home to receive package, within 8 hrs of sending email. He changed my delivery for when I would be home and ensured my medication would be safe and not sitting outside in the elements.
Thank you, Ryan, for the prompt service.
3 March 2026
Unprompted review
Reply from MyRocky
Hi there,
Thanks for sharing! We’re so glad Ryan could help adjust your delivery and make sure your medication stayed safe. He’ll be thrilled to hear your kind words.
If you ever need anything else, just reach out at contact@myrocky.ca.🚀
Reply from MyRocky
Hi Cory,
Thanks so much! We’re glad you found our service quick and helpful. If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Excellent support from customer…
Excellent support from customer service!
Easy to renew prescription!
Love it
31 March 2026
Reply from MyRocky
Hi Eric,
Thanks so much! We’re thrilled you had a smooth experience renewing your prescription and that our customer service could help.
If you ever need anything, just reach out at contact@myrocky.ca.🚀
Very good on time delivery
26 March 2026
Reply from MyRocky
Hi John,
Glad to hear everything arrived right on time! That’s exactly what we aim for.
If you ever need anything, just reach out at contact@myrocky.ca
They charged me without consulting me
They charged me without consulting me. I left a note on the first order specifying I wanted a single order. So what do they do? They sent the email advising me after 12 in the middle of a work day, advising me that they were sending an order, as if it was a monthly prescription. Then, even though I contacted them the same day, it was already too late to cancel the order according to their “policy”. They don’t give you the option to make a single order anywhere on the site and later tell you you’re supposed to go to a specific client email to cancel. In other words, they fix it so they end up selling you more than what you wanted, unlike you take the time to find exactly where you’re supposed to cancel, ahead of time! I feel like this is a disingenuous way of doing business. I’ll manage without or take my business elsewhere!!
25 March 2026
Reply from MyRocky
Hi Frederick,
Thank you for your feedback - we’re sorry to hear about your experience and understand how this situation may have been frustrating.
Upon review, we were unable to locate any note on your initial order indicating a request for a one-time purchase. We operate on a subscription basis and strive to be transparent about this during the sign-up and checkout process. Subscriptions continue unless paused or cancelled prior to renewal, which can be done directly through your account.
Our team also attempted to reach you by phone but was unable to connect, and we’ve followed up by email. If you’d like us to review this further with you, please don’t hesitate to contact us at contact@myrocky.ca
So glad I found myRocky
So glad I found myRocky ! Such a great resource for alternative access to products & services that otherwise may remain unavailable to some clients. I am grateful to the staff & Clinicians, particularly Claire Hanley, NP, for her timely and kind assistance, and Jaymee A., who always keeps me updated on the progress of my orders.
Thank you all so very much !
30 March 2026
Unprompted review
Reply from MyRocky
Hi Marc,
Wow, thank you for sharing this! We’re so glad you found myRocky helpful and that our team could support you along the way. Claire and Jaymee will be thrilled to hear your kind words — they love helping make the process smooth and stress-free.
If you ever need anything, just reach out at contact@myrocky.ca.🚀
No more hiding my hair
I've been dealing with thinning hair for years and honestly it was affecting my confidence so much. I was always wearing hats or styling my hair in ways to cover it up. A coworker mentioned this service and I figured why not try. The consultation was private and the doctor asked thoughtful questions about my health history. My treatment arrived quickly in a plain box and I've been using it consistently for a few months. I'm starting to see new growth and I don't feel the need to hide anymore. It's a small thing but it's made a huge difference in how I feel about myself.
28 March 2026
Unprompted review
Reply from MyRocky
Hi Diego,
Thank you for sharing your story! We’re so glad the process felt private and thoughtful, and even happier to hear you’re seeing results and feeling more confident. Small changes can make a huge difference, and we love being part of your journey.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Finally taking control of my health!
The weight management program gave me the structure I needed and for the first time ever I actually look forward to stepping on the scale.
30 March 2026
Unprompted review
Reply from MyRocky
Hi Patrick,
That’s such a great feeling — love hearing that the program gave you the structure you needed and made things something to look forward to. Really glad it’s been a positive experience for you!
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Saved me during a busy season at work
My work schedule has been insane lately and I didn't have time to take a day off for a doctor's appointment. I needed to renew my prescription and decided to try this service. I filled out the questionnaire on my phone during a lunch break, and my prescription was approved the next morning. The medication arrived at my door two days later. It's so nice to have a solution that fits into a busy life without adding extra stress.
27 March 2026
Unprompted review
Reply from MyRocky
Hi Marvin,
That sounds like a packed schedule — really glad we could make things a bit easier for you. Being able to fit care into your day without the extra stress is exactly what we’re here for.
If you ever need anything, just reach out at contact@myrocky.ca. 🚀
Honest and reliable provider
I've had a bad experience with another online provider before they tried billing me for things I didn't agree to. This one is completely different. They're upfront about costs and you can pause your prescription whenever you need to without any hassle. Feels good to finally have a provider I can trust.
28 March 2026
Unprompted review
Reply from MyRocky
Hi Rafael,
Thanks for sharing this — we know how frustrating those experiences can be, so it means a lot to hear you feel comfortable and in control with us. Being clear and flexible is really important to us.
If you ever need anything, just reach out at contact@myrocky.ca.🚀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.