My Shopfittings Reviews 

69
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers had a great experience with this company. Customers frequently mention that orders arrive very quickly, and they are consistently pleased with the prompt shipping and reliable overall service. Many people also appreciate the useful products, noting that everything is securely wrapped to protect fragile items during transit. However, some customers also noted that a few items arrived damaged or shattered, requiring extra effort to arrange replacements. Reviewers additionally mentioned waiting longer than expected for their packages to be delivered or experiencing frustrating delays with the courier service. Some consumers also reported issues with items being left in limbo or delivered to the wrong address.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising prompt and speedy shipping.... See more

Product

Clients share ambiguous opinions on product experiences, ranging from great satisfaction to frustration. Many... See more

Quality

Reviewers express mixed feelings regarding product quality. Some customers are extremely impressed with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect for my special keepsakes. Greatly packaged so no breakages. Easy to assemble. Strong. Very happy with this product.

Rated 5 out of 5 stars

Glass items ordered were delivered promptly and packed very well, labelled fragile. Communication excellent

Rated 5 out of 5 stars

I am extremely impressed with the customer service and quality of the product that i ordered. My original order had been damaged in transit by the courier but My Shop Fittings answered my call promp... See more

Company replied

Rated 5 out of 5 stars

Easy to order, very prompt delivery. Mostly a fab hat stand.


Company details

  1. #33 of 33 best companies in Equipment supplier

Written by the company

At My Shopfittings, we're committed to giving you 5-star service and a wide range of shop display necessities all over the UK. You can get all the retail display tools you need from us. We have a huge selection of products to make your store look better and work better. We have high-quality shelf systems, Slatwall panels that can be used in many ways, chrome wire shelving, display glass and MDF shelves, an amazing selection of over 100,000 display hooks, and much more. We're proud to help businesses make their stores look good and work well to attract people and make more sales. The My Shopfittings can help you find the best display options for your shop. Bring your store to us today, and we'll take it to the next level!


Contact info

4.0

Great

TrustScore 4 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(69)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was an easy task

Ordering was an easy task. Order arrived in good condition with everything I ordered on one delivery.
Very pleased with the service.

6 May 2025
My Shopfittings logo

Reply from My Shopfittings

Hi Pebbles,
Thank you for your kind feedback. We’re glad you were happy with our service and look forward to serving you again soon.

Best Regards,
MSF Customer Services

Rated 2 out of 5 stars

I asked clear questions about the type of material

I asked clear questions about the type of material these are made from, one response said these were aluminium. I asked again if these were aluminium or cast alloy, and a dimensional question about the fitting, never had a reply. I ordered because they were cheap, and you do generally get what you pay for, where in fact they appear a cheap cast alloy (not the same as aluminium).
Disappointing, but not the end of the world for me

7 March 2025
My Shopfittings logo

Reply from My Shopfittings

Hi,
We are so sorry for inconvenience. All our Tubing Accessories are available is Alloy Steel because they are used to hang the bulky clothes so as the Aluminium doesn't stands a heavy load so we don't do these in Aluminium. If you don't like the Product then we are open to return.
Thanks

Rated 1 out of 5 stars

Expensive shipping cost but poor…

Expensive shipping cost but poor shipping service. No email when shipped. Days to process the order. Use Evri a cheap shipper. Still not got goods.

28 February 2025
My Shopfittings logo

Reply from My Shopfittings

Hi,
We are so sorry for inconvenience. Once the order is shipped the tracking is emailed automatically but we forwarded your concern to our team and hopefully in the future, it won't happen again.
Thankyou

Rated 5 out of 5 stars

Ordered slatwall panels and hooks

Ordered slatwall panels and hooks, unfortunately the manufacturer of the panels sent the wrong panels, emailed late on Friday and got a reply Monday morning, all sorted quickly and efficiently and new panels delivered.
Would definitely use again, top service, makes a nice change when a supplier just puts the customer first.

7 February 2025
Unprompted review
Rated 3 out of 5 stars

Slow delivery for price paid

With delivery being £12 for a light weight package. I made the foolish assumption that it must be on a speedy delivery service.
However, I was wrong. It was sent via Evri (no problem) but to send it on their economy service which would have cost £2-3 I was a bit disappointed with.

1 February 2025
Rated 5 out of 5 stars

Fantastic service

Fast delivery, great product and price, will use again when needed

31 January 2025
My Shopfittings logo

Reply from My Shopfittings

Dear Sandra,

Thank you for your feedback! We're thrilled to hear that you're pleased with our product. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind Regards,
My Shopfittings Ltd.

Rated 5 out of 5 stars

Good reliable service

Good reliable service, delivered on time

28 January 2025
My Shopfittings logo

Reply from My Shopfittings

Dear Jonas,

Thank you for your feedback! We're thrilled to hear that you're pleased with our product. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind Regards,
My Shopfittings Ltd.

Rated 5 out of 5 stars

Good quality A0 poster frame

Good quality A0 poster frame - at a reasonable price.

11 January 2025
Unprompted review
My Shopfittings logo

Reply from My Shopfittings

Dear Marc,

Thank you for your feedback! We're thrilled to hear that you're pleased with our product. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind Regards,
My Shopfittings Ltd.

Rated 5 out of 5 stars

Very helpful people

24 January 2025
Unprompted review
My Shopfittings logo

Reply from My Shopfittings

Dear Alastair,

Thank you for your feedback! We're thrilled to hear that you're pleased with our product. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind Regards,
My Shopfittings Ltd.

Rated 5 out of 5 stars

Top service, rapid delivery

Top service, rapid delivery.

My 2nd order with my shopfitting, ordered late on Friday and dispatched same day, I have spoken with them on both occasions and they are a friendly bunch who want to deliver excellence (and they have on both occassions).

We will be back in the future. Thanks

10 January 2025
Unprompted review
My Shopfittings logo

Reply from My Shopfittings

Dear Am Blowing Smoke,

Thank you for your feedback! We're thrilled to hear that you're pleased with our product. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Kind Regards,
My Shopfittings Ltd.

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