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Rated 5 out of 5 stars

We booked our trip on The Stingray boat, from the guy, Elijah, at the booth in Puerto Rico, near MacDonalds ! Elijah was a really nice guy. The banter was good. The booking was nice + simple. And ever... See more

Rated 5 out of 5 stars

If you are in Puerto Rico (Gran Canaria) and are walking along the seaside, close to Chester club you can find the Mysoov office. The responsible Is Elia, an Expert in his work, Who Will handle your d... See more

Rated 5 out of 5 stars

Really enjoyable experience. Staff were really approachable and friendly. Very helpful and tailored packages to suit what we wanted to do. The go pro was an added bonus that we realised no other tours... See more

Rated 1 out of 5 stars

Dishonest company which confuse customers with with their tricky prices. Got a brochure with their Services while I was at Gran Canaria with very attractive prices(30euros) for activities like jet s... See more

Company replied

Company details

  1. Tour Agent
  2. Festival

Written by the company

MYSOOV DESK IS DEVOTED TO THE CUSTOMERS WHO WANT TO BE ADVISED TO BOOK THE RIGHT ACTIVITIES AND EXCURSIONS UPON THEIR WISHES AND TASTES. OUR "PRIVATE CONCIERGE" DEPARTMENT WILL PROPOSE YOU SOME SERVICES TO MAKE YOUR JOURNEYS EASIER.


Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

We tried the buggy ride and it was very…

We tried the buggy ride and it was very fun, this is something we wanna do next time we are here! The crew was very nice and helpful and gave us a very nice price and experience:) we also got a free pass for six people to the beach club! we recommend mysoov!

7 April 2022
Unprompted review
Rated 5 out of 5 stars

i had a very good experience at Gran…

i had a very good experience at Gran Canaria with mysoov desk and mysoov.com, we booked a private yacht trip, and had island guided tour on a Mercedes climatized van. Then we receive a free pass for an amazing beach club . The flyers shows the prices "FROM" it can confuse you, but if you choose the basic options, the flyer are not lying. anyway my next journey will be with them because they know what mean quality of service.
when you call for any issue, someone is on the phone for you.

2 April 2022
Unprompted review
Rated 1 out of 5 stars

Dishonest company which confuse…

Dishonest company which confuse customers with with their tricky prices.
Got a brochure with their Services while I was at Gran Canaria with very attractive prices(30euros) for activities like jet ski/buggy car etc. When I went there, the asking price was almost triple(75euros) and there explaination was some nonsense.
I would call it Tourist Trap.

17 December 2021
Unprompted review
Mysoov logo

Reply from Mysoov

About the prices system around the world, the concept of the "FROM" is famous. We try to propose every level of QUALITY of products to allow everybody to get what they can pay.

IF YOU WANT TO GET A PREMIUM PRODUCT FOR THE PRICE OF A LOW COST PRODUCT, IT'S IMPOSSIBLE. IF YOU WANT TO PAY A "RYAN AIR" FLIGHT TICKET DON'T COMPLAIN BECAUSE YOUR DREAM WAS A FLIGHT WITH "BRITISH AIRWAYS" AND YOU SHOULD NOT POST A REVIEW ABOUT RYAN AIR IF YOU EVEN NEVER FLY ON ONE OF THEIR FLIGHT. IT'S NOT REALLY HONEST.

Most of our customers understand this concept and experienced exactly what they book. Those who complain without really book and experience
our catalog products should not post a review.

Show reviews in all languages. (72 reviews)

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