I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
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Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
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4.1
Great
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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First batch performed as expected
First batch performed as expected - appetite dramatically curbed, lost 8 lbs first month. Second batch...nothing. Appetite came back, gained three lbs and counting. Let Mystart customer support know by email and phone. All reps were sympathetic. Nurse called to explain that it was probably a titration issue but would not send replacement or refund the cost of second month. It is not their policy. The second batch simply did not work. I cancelled. Would still like my money back.
24 July 2025
Unprompted review
Reply from MyStart Health
Hi Michael, I am bummed you had this experience with the product. I am happy our team was understanding but I want to make this right for you. I am going to have one of our managers reach out to you directly to solve this and get you on the right track. We will make this right.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Nancy, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Poor customer service should not rewarded by payment.
This experience has been kind of a nightmare. I started in July, received my medication and was taking it daily, but no effect whatsoever. No weight loss and absolutely no response from customer support. They would send email telling me to complete intake but no link, no access, no nothing. No call back! Not what I paid for!
11 August 2025
Unprompted review
Reply from MyStart Health
Hi Julie, I am so sorry to hear about your frustrations with the intake and refill process. We hear you. I want to make this right for you. We have made very good improvements to the operations of the business to make this much simpler for customers going forward. I do see in our records that you received a refund for the product. I would love the opportunity to win back your business and show you we can do better at MyStart. Please reach out if I can assist you and get you started on a better track here.
Sincerely,
Matt, CEO MyStart Health
The professionalism stands out
The professionalism stands out. Someone of my age is not just helpful as expected. Thank you.
17 August 2025
Unprompted review
Reply from MyStart Health
Hi Curtis, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Elizabeth, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I've been emailing customer service…
I've been emailing customer service with no response sorry I joined
13 August 2025
Unprompted review
Reply from MyStart Health
I am sorry you are unhappy. We are here to support you and I will personally do whatever I can to make this better for you. Please message me with more details and give us a chance to earn those other two stars. We will make this right.
Matt, CEO, MyStart Health
My Start Health is a SCAM just stole 800.00
I can't find any of my previous information in the client portal, no one is responding to my messages. I got a call from a random person asking for my credit card info over the phone stating they were refunding me my payment and wanted to refill me. I tried calling multiple times but just get sent to a voicemail. Do not use this is a scam company. I just paid for three more months of meds but have no way to order them.
15 August 2025
Unprompted review
Reply from MyStart Health
Tammy, I am so sorry to hear about your frustration. 1. I promise you we will make this right. 2. I show you were already refunded. Regardless, we are intent on providing a great experience and providing results for customers. Let's make sure we get this right for you. I am going to have one of our managers reach out to you to solve this and make sure we are on better footing going forward. wishing you well.
Matt, CEO, MyStart Health
Stay away from this scam
Stay away from this scam. They never sent any product; charged an automatic subscription of nearly $300 per month. They disputed my CC claim and won. The company name and phone number on my statement was just for billing purposes; said they had no record of me having an account. Impossible to cancel.
18 March 2025
Unprompted review
Reply from MyStart Health
Janet, I am not sure of what the confusion could have been with us not having a record of your order. I'm sorry for your frustration and that you had to deal with your bank on this. That is never easy. I would like to resolve this and make it right for you. I'm so sorry you had this bad experience. Please reach out if we owe you any additional refund or we can help in any way.
Sincerely,
Matt, CEO MyStart Health
Excellent video Apt with Danielle
The clinician I met with was Daniele. She was very kind, compassionate and explained the medication process in detail. My medication came very quickly as she said it would. Overall I am very happy with My Start Health for my weight loss journey. Also I feel great with the weight loss and seeing the results
7 July 2025
Unprompted review
Reply from MyStart Health
Hi Cindi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Fast and thorough
My virtual appointment today was fast and thorough. I got the help and answers I needed and next step information.
11 August 2025
Unprompted review
Reply from MyStart Health
Hi Kimberly, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
outstanding…
She was great as per the last video call. it is what happens after the call is when I have the problems. who ever does not follow through. Also I was told that I was supposed to be charged $221.00 not $296. 00 no one adjusted the amount for me.
9 August 2025
Unprompted review
Reply from MyStart Health
Hi Patrick, thank you for the 5-star review. I did pass your case on to my director of customer relationships and he's reaching out to make this right for you on the pricing side. It sounds like you received one of our promotional prices to start the program very inexpensively and maybe the credit wasn't given. We will get this straightened out and earn all 5-stars.
Thank you for trusting us on your weight loss journey.
Matt, CEO, MyStart Health
SCAM!!
SCAM!!! Charged 296.99 without authorization. I have reported them. Again, SCAM!!!
14 July 2025
Unprompted review
Reply from MyStart Health
Hey Kim, I'm sorry you had this negative experience with us. I have one of our managers reaching out to you to try to clear this up. The program is a monthly program which is clearly defined in our terms and is regularly known that if you're going to start a weight loss program like this you are going to want to stick with it for more than one month. I will do everything in my power to make this right for you.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Alicia, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Understanding and Helpful
The Dr. had all my information. And understood that I was on level 5.
Very helpful!!
8 August 2025
Unprompted review
Reply from MyStart Health
Hi Kim, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The NP was Very nice and professional
The NP was Very nice and professional
7 August 2025
Unprompted review
Reply from MyStart Health
Hi Monica, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi AJ, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Megan was prompt, knowledgeable and thorough
Megan was prompt, got all her info from me and refilled my prescription. Your system is easy to use and your NP’s are quite thorough and knowledgeable.
6 August 2025
Unprompted review
Reply from MyStart Health
Hi Greg, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
My NP was quite personable and…
My NP was quite personable and sympathetic.
6 August 2025
Unprompted review
Reply from MyStart Health
Hi Leland, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The only complaint is when I get an…
The only complaint is when I get an auto schedule appointment it is hard to figure out the time zone it is in
5 August 2025
Unprompted review
Reply from MyStart Health
Thank you for that feedback Debra. We can definitely use that to improve future communication. Appreciate you taking the time to let us know so we can continually improve our processes. Hope we can make this a 5-star experience and earn your business for a long time to come. thanks! Matt, CEO, MyStart Health
I had to wait close to an hour to visit…
I had to wait close to an hour to visit w Nurse Schwab. She wasn’t able to connect to video
Otherwise the provider was great
5 August 2025
Unprompted review
Reply from MyStart Health
We're sorry you had to wait that long. We try to get to every customer as quickly as possible. We have had a lot of new people sign up in the past week which is great but sometimes it can take an hour for a provider to be available. Hopefully we have you on the right track now and we can earn those extra two stars. :-) Thanks! Matt, CEO, MyStart Health.
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