I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
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Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
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Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
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4.1
Great
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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One Month Later. . . Finally
I will finally receive the complete subscription since I never received my third month dosage and I have been without semaglutide for over three weeks. And then I was charged $705 without my permission for another three months supply which I contested with my credit card company and lost so I have another $705 invested and have not received anything!!! I don’t want another three months supply with MyStartHealth because they are not reliable and have caused me so much distress, worry, money and time with trying to get my full subscription and to cancel payment for another subscription which I was not ready for because of the lack of MyStartHealth support and service! The service representative today did not have time to hear all the details of my ordeal and it has been a long and frustrating month in dealing with MyStartHealth!!
11 September 2025
Unprompted review
Reply from MyStart Health
Susan, I am so sorry for the frustration this has caused you. We need to do better for you in this situation. I will be personally reaching out to you to resolve this and make sure we earn your respect and your ongoing business. It's my job at MyStart to make sure you have a 5-star experience and clearly we've let you down here. I want to make it right.
Let's connect and work this out
Matt, CEO, MyStart Health
Easy and quick and got what i needed.
10 September 2025
Unprompted review
Reply from MyStart Health
Hi Loretta, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Erin worked very hard to find my…
Erin worked very hard to find my information and she followed up and on the time she said. Very happy and impressed. She got everything taken care of.
9 September 2025
Unprompted review
Reply from MyStart Health
Hi Tamara, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The NP was very helpful and tuned in to…
The NP was very helpful and tuned in to my needs.
6 September 2025
Unprompted review
Reply from MyStart Health
Hi Mike, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Vicki, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Easy access and quick response
Easy access and quick response. Only concern I have had since the last refill was that I had several calls to speak to someone in billing and never received a call back.
31 August 2025
Unprompted review
Reply from MyStart Health
Thank you for that feedback Francisco. We can definitely use that to improve future communication. Appreciate you taking the time to let us know so we can continually improve our processes. Hope we can make this a 5-star experience and earn your business for a long time to come.
Matt, CEO, MyStart Health
I cancelled my account but they keep…
I cancelled my account but they keep charging me
31 August 2025
Unprompted review
Reply from MyStart Health
We are happy to resolve this for you. Please send us more information and we will make sure this is resolved 100%.
Sorry for any inconvenience this has caused.
Matt
CEO, MyStart Health
Reply from MyStart Health
Hi Denise, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
She listened to me and answered my…
She listened to me and answered my questions..
30 August 2025
Unprompted review
Reply from MyStart Health
Hi Dennis, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Very nice lady who was A help to me
Very nice lady who was A Big help to me. Very happy with the service provided
28 August 2025
Unprompted review
Reply from MyStart Health
Hi Sandi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
They make ordering your next set of shot very easy with friendly staff…
They make ordering your next set of shot very easy and the people I have talked to are super nice.
28 August 2025
Unprompted review
Reply from MyStart Health
Hi Lucinda, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Very easy to work with
19 August 2025
Unprompted review
Reply from MyStart Health
Hi Crystal, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Brian, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The only problem I have had is not…
The only problem I have had is not being able to get on my portal to refill.
23 August 2025
Unprompted review
Reply from MyStart Health
Hi Heather, sorry you're having trouble with the patient portal. Let's fix this. Please send me more information and I will make sure one of our managers gets in touch ASAP to help you through the process. You can send the info here in a private message or send a message to our support team and tell them to put you directly in touch me and I'll personally make sure this is handled. support@mystarthealth.com
We appreciate your business and want to do everything in our power to make this a 5-star experience.
Matt, CEO, MyStart Health
The Provider was encouraging.
The Provider was professional, yet genuinely expressed care and concern for me. I received great care, my questions were answered. I was encouraged to stay focused and work the program.
22 August 2025
Unprompted review
Reply from MyStart Health
Hi Julie, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Glenn, thanks so much! We appreciate the feedback and your commitment to better health. If you found us by searching "is MyStart Health legit," your review helps others feel confident in their choice.
Reply from MyStart Health
Hi Cheryl, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Ashley from customer service was great
Ashley from customer service was great. I was having problems logging into my portal and she was very helpful.
19 August 2025
Unprompted review
Reply from MyStart Health
HI Kim, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Responsive electronic communication
Your electronic communication has been responsive and clear. The televisit with the Doctor was pleasant and informative. She was funny and great.
I liked that if you leave the program, you can come back without any additional fees...just pay for the meds.
24 July 2025
Unprompted review
Reply from MyStart Health
Hi Susan, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I felt heard from the people who trying…
I felt heard from the people who trying to help!
19 July 2025
Unprompted review
Reply from MyStart Health
Hi Tom, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
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