MyStart Health  Reviews 

326
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers had a great experience with this company. People consistently praise the wonderful staff and customer service representatives for being extremely welcoming, professional, and genuinely attentive to individual needs during every single interaction. Consumers feel very confident because team members take time to listen carefully, answer all questions thoroughly, and provide wonderful personal guidance throughout the entire process. However, some customers also noted issues with unexpected delivery delays and waiting extended periods for medication packages to finally arrive at their doorsteps. Others experienced frustrating communication challenges when trying to track shipments, reach support members, or resolve complicated pharmacy processing errors.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are caring, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being... See more

Product

Clients share ambiguous opinions on product, with some consumers reporting successful weight loss, effective... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as some consumers report extremely fast... See more

Service

Users describe ambiguous interactions with service, reflecting a mix of frustration and appreciation. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more

Company replied

Rated 4 out of 5 stars

I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more

Company replied

Rated 5 out of 5 stars

I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After... See more

Company replied

Rated 5 out of 5 stars

I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more

Company replied


Company details

  1. Wellness Programme
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Specialised Clinic
  5. Weight-Loss Service

Written by the company

MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.


Contact info

4.1

Great

TrustScore 4 out of 5

326 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(326)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One on One

I really like the personal touch. The calls to check on you and make sure you are doing ok. The people you talk do not rush you and answer your questions when you have them.

17 March 2026
Unprompted review
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Reply from MyStart Health

Hi Donna, we are grateful for your feedback and are so happy to know you had a great experience. Your support helps us continue to improve and serve our customers better.

Rated 5 out of 5 stars

From the first inquiry with MyStart…

From the first inquiry with MyStart Health it has been a positive experience. Someone reached out to me very quickly to give recommendations on how to begin the program. My prescription was sent within the week. So far I would definitely recommend this to anyone struggling to lose weight and needing the extra help.

17 March 2026
Unprompted review
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Reply from MyStart Health

Hi Eva, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Caring

Cicila went out of her way to call and ask if all was well and if I needed anything on my journey. She seem to really care how I was doing. That made me feel good to know someone had my back. Thank you.

16 March 2026
Unprompted review
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Reply from MyStart Health

Hi Cynthia, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

Kent was very helpful and his…

Kent was very helpful and his assistance was top notch. I have had great experiences so far with customer service support.

15 March 2026
Unprompted review
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Reply from MyStart Health

Hi Lori, thank you for calling out your experience with our team. We are glad to hear you felt supported, and we appreciate you taking the time to share.

Rated 5 out of 5 stars

refreshingly helpful

Tyrice was very helpful with processing my request.
I was also appreciative of his follow up question regarding my experience with MyStart so far. It was refreshing for someone to ask without me having to.

16 March 2026
Unprompted review
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Reply from MyStart Health

Hi Nick, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Two great calls

Tyrese (not sure of spelling) was very helpful on 2 separate calls. Personable, courteous and each time asked if there was anything else he could help me with.

14 March 2026
Unprompted review
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Reply from MyStart Health

Hi Annette, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Great customer service leaving you at…

Great customer service leaving you at ease through your weight loss journey. Cecia was very friendly and informative from start to finish

11 March 2026
Unprompted review
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Reply from MyStart Health

Hi Jen, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

I’m pleased with the ease of obtaining…

I’m pleased with the ease of obtaining the product, the communication and price were definitely a factor in my decision. I really appreciate the availability of support and the follow up check in with Tyrese on my one month date if using the product.

11 March 2026
Unprompted review
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Reply from MyStart Health

Hi Jennifer, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

I lost weight easily without side…

I lost weight easily without side effects. Communication was easy, instructions were precise and I had no problems following them. The dosing was perfect for me. Last time I tried it, the dosing was too high and I was nauseous all the time. Thank for helping me.

11 March 2026
Unprompted review
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Reply from MyStart Health

Hi Renate, thank you for sharing your experience. We are so glad to hear about your progress and appreciate you trusting us as part of your journey. Your feedback means a lot to our team.

Rated 5 out of 5 stars

I’ve been using MyStart Health for 3…

I’ve been using MyStart Health for 3 months now for my GL P 1 provider and it’s been the best experience and they have the best customer service, I spoke with Tyrese today who helped my with my reorder and it all went smoothly with no hiccups I will continue my journey with them and then some

Niecey

10 March 2026
Unprompted review
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Reply from MyStart Health

Hi Veniece, thank you for taking the time to recognize our team member and share your experience. We’re glad to hear you received great support and are making progress. We truly appreciate you trusting us to be part of your journey. Your feedback means a lot to our team.

Rated 3 out of 5 stars

The process of sifting through the…

The process of sifting through the hundreds of companies that compete sucks. So far so good though. I didn’t trust them in the beta d wanted more feedback of where my application was at but after a few attempts they came through. I ve o my had one delivery so far but so far good there.

9 March 2026
Unprompted review
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Reply from MyStart Health

Hi Michelle, thank you for your honest feedback. We are glad to hear what went well and appreciate your input on where we can improve. Your perspective helps us grow.

Rated 4 out of 5 stars

Tyrece handled my concerns with my…

Tyrece handled my concerns with my current order very well in a timely manner and explaining what to expect. Excellent customer service

9 March 2026
Unprompted review
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Reply from MyStart Health

Hi Walt, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

Pleasant conversations

Pleasant conversations. ALL my questions were answered. Everyone I spoke with was Very professional.

6 March 2026
Unprompted review
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Reply from MyStart Health

Hi Barbara, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Kent is a stellar customer service representative

Kent was courteous, helpful and gracious; handled my requests thoughtfully and efficiently- he is an asset to your organization!

6 March 2026
Unprompted review
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Reply from MyStart Health

Hi Maria, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 4 out of 5 stars

I am on my 4th month of Tirzepitide…

I am on my 4th month of Tirzepitide with much success. I am having issues with the dosage so I reached out to MyStart after no success using chat. The second 3 months came to me in plenty of time to continue without any lapse in medication administration. It was delivered in a styrofoam container with dry ice and was cold. The problem I have found is my first inj from this new batch(4th month) did not seem effective to me like the 3 months prior and I also found there to be no increase in dosage during any of the sent vials. I received a call from Kent just now. Very kind and eager to help fix the problem. He helped with another issue at the start of the program. He was very interested, pleasant and willing to help me rectify this problem. He has requested a new consultation for me, which will hopefully help my issue. The only reason I have put 4 stars is not because Kent didn't deserve 5, it's only because I have not found out yet if the new consultation will fix the problem. I do appreciate all Kent is trying to do. Nice to get good customer service. Thank you

6 March 2026
Unprompted review
MyStart Health  logo

Reply from MyStart Health

Hi Kelly, thank you for calling out your experience with our team. We are glad to hear you felt supported, and we appreciate you taking the time to share.

Rated 5 out of 5 stars

Terese was absolutely wonderful and…

Terese was absolutely wonderful and took the time to answer my questions. Very professional and had the knowledge to help me.

6 March 2026
Unprompted review
MyStart Health  logo

Reply from MyStart Health

Hi Lynette, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

Great Customer Service

Kent was very helpful in updating my account information.

5 March 2026
Unprompted review
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Reply from MyStart Health

Hi Bernadette, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 4 out of 5 stars

I JUST SIGNED UP FOR A 3 MONTH SUPPLY

I JUST SIGNED UP FOR A 3 MONTH SUPPLY. I'M CONCERNED AFTER READING REVIEWS AND HOPE THEY HAVE WORKED OUT THE ISSUES.

WILL UPDATE AFTER I RECEIVE MY ORDER.

5 March 2026
Unprompted review
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Reply from MyStart Health

Hi Kelley, thank you for your honest feedback. Please do not hesitate to reach out if you need anything.

Rated 5 out of 5 stars

Great customer service with Tyrese and…

Great customer service with Tyrese and made me feel appreciative

4 March 2026
Unprompted review
MyStart Health  logo

Reply from MyStart Health

Hi Shaq, thank you for calling out your experience with our team. We are glad to hear you felt supported, and we appreciate you taking the time to share.

Rated 5 out of 5 stars

Great proxuct, company CEO Matt is on top of things!

I have been using My Start for 6 mon ths. The staff and especially the CEO Matt really care about your overall health and about your weight loss progress. The price is clear! They tell you the price and that's what it is. There is no underlying bs. If you are having a problem with the weight loss meds, like I was at the beginning, Matt himself will call you and help you in any way he can. And he continues to stay in touch with you. Overall, great product, great company!

3 March 2026
Unprompted review
MyStart Health  logo

Reply from MyStart Health

Hi ELizabeth, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

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