MyStart Health  Reviews 

Update: after my review the company rectified the situation and I received my prescription a couple days later. I appreciate them being responsive just disappointing that I had to leave this review to get a response. Sounds like the are trying to turn things around.

My initial experience was very positive but now I’ve been waiting almost 3 weeks for my prescription to be filled. They charged me immediately but now I can’t access the portal and no sign of shipping on my order. Very frustrated. If I don’t hear back soon I will be disputing the charge with my CC company. Poor customer service overall.

I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a message in the portal and someone reached out stating it would be delivered in 24-48 hours. That was a week ago and now I was just notified they changed pharmacies and it would take another week or two. I wouldn't recommend ordering from them unless you waiting forever and false promises.

Update - we finally received our medication and they did issue me a partial credit. Apparently the pharmacy they were using was causing the delay. As a result, although it took longer, I am satisfied with the way they handled the situation.

Tyrese, has been exceptionally kind and assists me with all my questions He also made me feel like I could trust your business. Thank you Tyrese for your kind heart and professionalism!

Sincerely

Eileen Myers

I only gave 1 star because zero was not available. If I ever get my money back it’ll be a miracle. I don’t recommend this company to my worst enemy. My 1st order went exceptionally in 10/2025. It was ready to refill on 1/05/26. I have not received it as yet. The customer service is terrible I have called so many times without any resolve. I will be checking to see what is my next course of action.

I had multiple questions about starting this medication and sent an email to my start Health and within a few minutes of sending the email I got a call from Daelesha who answered all of my questions and was super helpful. 5 ⭐️For Daelesha

It's been a great experience.....they been helpful and it's been soo simple

Akeelah was very helpful and fulfilled my order quick and explained everything very well!

Joined Jan 8th, paperwork went smoothly, pd on Jan 8th and dr approved my trizepatide and orders were sent to pharmacy on same day. We were told by Curtis that our meds would be sent in 4 to 5 days. It's now Jan 23 and have not received meds and dashboard still says sent to pharmacy. Have sent emails and called customer service, only to be told meds would be shipped in 4 to 5 days. Did I get scammed?
January 26, still no meds. No call backs from company
Received many messages from mystart. Problem was with the pharmacy. Company changed pharmacies and did receive all 3 vials of my meds on January 30th. Also gave me a 20% discount. So, even though it took so long company did correct the problem.

Balesha is very professional and helped me so quickly. Great customer service!

Update

I received meds yesterday. I understand there were problems at the pharmacy end and the company reached out to me. I appreciate them working to resolve the issues. Thank you!
I did get a 20% discount and a call from a supervisor who assured me that my meds would go out this week. I am waiting to see if they arrive. 🤞🏻

It's been 9 days since my prescription was approved. Minus weekends and holidays it's almost a week of business days. I'm not happy that I paid so much money and haven't received anything yet. I'll update my results but at this point I'm frustrated with this. After receiving two automated replies that they are switching pharmacies I'm less hopeful that I will see my order anytime soon.

Update 1/24: finally got an email reply saying that the are refunding 20% to me and say that my order will ship shortly. I still don't believe it will. They have until Wednesday. If it's not shipped by then I'm asking for a refund or disputing the charge with my bank.

Update 1/26: Now they are telling me they are switching back to their original pharmacy. So it's more than likely going to be another 5-7 business days until it ships. This whole ordeal has been exhausting. I wish I had checked trustpilot reviews prior to ordering from this company.

Update 1/27: Just received an email telling me they sent my prescription to the pharmacy... Again. This is the 3rd time I've been told they sent my order to the pharmacy in the last 3 days. Not sure what's going on but it sure doesn't leave me feeling confident.

UPDATE 2/12: MyStart issued a refund and followed up with a call to ensure I was happy with the outcome. Bravo!

INITIAL review 1/22: I was very excited to move over to MyStart Health from a different provider. However, I have been waiting 3 days and there has been zero movement with my order. If there is no progress tomorrow, I will be late for my weekly injection. At this point there is no sign of the order even being fulfilled, yet they seem to have no problem taking my $447. If there is no movement tomorrow, I will be disputing it with my credit card company. This is too much money to spend for such poor service and no product!

I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the pharmacy took me seriously, checked to find their error, and sent the remaining amount right away.
I’m now starting my second 3-month vial but hope to increase the dose, as I’ve plateaued, so Tyrese referred me to the clinical phone number, which I will call tomorrow for advice. He also helped me pause a proposed new vial to be sent out this week, way before it was needed, so he put it on a 2-month hold.
I appreciate Tyrese calling me to make sure all was OK.
After reading several negative reviews on this site, I’m a bit nervous about this company but have my fingers crossed, hoping they will continue to provide excellent customer service.

Great company ! The product is compounded but still very effective. The price is reasonable for a 3 month subscription and they ship the product to you. If you have any issues customer service is very helpful. Tyrese in customer service is very friendly and helpful!

Tyrese was excellent, speedy, professional and helpful.

I placed my order on January 5th and was approved by the Physician the same day. It was sent to pharmacy and said that it would take 7 days to fill. It is now January 20th and they still have not sent out my order. I have called and emailed numerous times and they keep telling me the pharmacy is back logged because of the holidays. Today was told that they are in the middle of switching pharmacies. Not thinking I will get my order. Take my advice, do not order from this company!!

Just wanted to say that my start health is really a great company if you encounter any issues their customer service will always reach out. This was the case when Cecile called me and I was on the fence about stopping after several months and she gave me a tremendous incentive discount to stay Cecile was wonderful and she checked every box in terms of my concerns even having the physician call me to explain a few things and they feel like one big family and go above and beyond to meet your needs! Thanks Cecile and Always Emperess and Kent and Dr. Caldiera!
Kindly Heidi

Ordered around the holidays and I understand that there could be some delays due to all the new year’s resolutions to lose weight. My problem is with the communcation about the delays, and the over-promising of “it’ll be sent by the end of the week” messages. At the minimum, I would appreciate a realistic timeframe as an answer so I could appropriately manage my expectations. While (so far) the price point seems incredible compared to other services, it doesn’t make a difference if the service doesn’t deliver. They already have my money, and I’ve missed every other “holiday deal” for other services, so I’m kinda stuck with MyStart, but so far this experience is dissapointing, disheartening, and this experience feels more like an impedence to my goals, rather than the asset it should be.

Update 1/21/26: Squeaky wheels DO get greased, on occasion. After writing the review above, Empress, a supervisor, reached out to me on the telephone. She provided me with a tracking number and offered a refund of 20% as a way to take accountibility for the communication and the fulfillment issues. Less than 24 hours later, my order was delivered by FedEx in cold packs. Regarding this issue, I’m pleased with the outcome. Being overwhelmed with business is incredibly challenging for any company; moving forward, I’m hopeful this will be taken into consideration for order fulfillment and communication. Thank you, Empress.

My husband and I both ordered meds. We signed up on January 4th. He talked to a doctor the same day and was approved. Due to work it was hit and miss for me but I spoke with a doctor on the 5th and was approved. We checked every couple days and when no action was taken by the pharmacy I contacted the company and was told due to the holiday they were behind. I was also told that the medication would be out to us on Monday (1/12). Still nothing by Tuesday so I reached out again and was told on Thursday (1/15) that meds would be out by end of week. Here we are on the 19th and still nothing processed. I called a different number and the young man looked and said this was not right and reached out to the pharmacy. He said he would call me back as soon as he heard back from them. I feel as if I have been hoodwinked. I am ready to ask for a refund. Not satisfied at this time.