MyStart Health  Reviews 

Tyrese was very helpful and ensured my issues were addressed. He turned what could have been a bad experience, good! THANK YOU Tyrese!!

Excellent customer service. Spoke with Tyrese who resolved my issues with the medication and also with issues with the portal. Highly recommended.

I spoke with a customer service representative for an initial interest call. He was pleasant and charismatic, which was very promising. I was on a GLP-1 in 2025 for 3 months with fantastic results and was transparent with the representative about my desire to use the medication short term (no more than 6 months) to aid with my plateau. I mentioned that it was important for me to start on the right dose and indicated that I could prove my prior dosage amount and/or have my primary care doctor confirm the need for an initial higher dose, as I am regularly monitored and have been working on staying out of “pre-diabetic” range for the last two years. The representative assured me that with my previous prescription, I would be able to continue on the 10mg without issue. Alright. You’ve got me.

I took all of the initial assessments and shared the information about my previous GLP-1 prescription and experience on the assessment forms. Great. The forms appeared comprehensive, but easy to complete. Everything was looking good so far.

Fast forward to being required to pay for a 3 month supply BEFORE I find out which GLP-1 options I am even eligible for (thankfully I was eligible for compounded Tirz, which was the goal), I see that my order was only approved for lowest dose (2mg) and was “sent to the pharmacy”.

I did reach out to Clinical Support immediately after receiving the alert that the provider had approved an order so that I could share my previous prescription information and proof and hopefully get things adjusted quickly, but the provider team indicated that they only start orders out from the minimal dosage and titrate up slowly to ensure minimal side effects. Oof. Frustratingly different from my initial interest call. Had I known this, I would not have gone with MyStart. However, the “start at the bottom and you’ll get there eventually” strategy is deceptively genius from a business standpoint.

Without being familiar with what results one can expect from dosage differences, this almost guarantees that subscribers (myself, anyway) commit to at least 6 months before seeing significant results. By the time they get to their goal, they’ve potentially spent way more time and money on the medication than necessary.

To their credit, the provider approval WAS a quick turnaround after the initial order on 1/9, but my order is still showing as “sent to pharmacy” on 1/17. Like many other recent reviews have indicated, the turnaround time from placing your order to receiving it doesn’t line up with what is advised - Potentially from an influx of holiday/new year, new me orders having production and shipping time backed up?

I do hope to eventually receive my order, but I encourage MyStart to offer better transparency from the beginning. It seems like the customer service team is not entirely familiar with provider procedure and policy, if I am to assume that the incorrect information given to me during my interest call wasn’t intentional. So far, what has been explained or advertised hasn’t exactly lined up, and I’d expect more communication regarding delays to be forthcoming rather than feeling left in the dark.

Fingers crossed for the follow up review.

UPDATE 2/6:
Updating with a rating change! Why?

Soon after my review, top management reached out to discuss my issue. He listened, shared that he was going to follow up on my concerns, and told me when he would circle back around with me. I was pleasantly surprised at the follow through. He clarified the policies of the practice I’d been paired with and how they assign dosages. The rep from the initial interest call didn’t give me the correct information - they start you from the bottom unless you’ve VERY recently been on a specific dose and need that refilled. Hopefully some retraining can occur to avoid similar mistakes in the future.

But two things did happen after I was given the correct info: I was provided a more realistic titration plan that requires me to call back before my three months are up and my order was overnighted, it seemed.

The medicine itself: standard compounded solution that was shipped in three vials. The package was cold and included a thermometer for recipients to confirm that their supply was kept over the minimum temp during transit. Loved that! It included enough syringes, but no alcohol pads for sterilization, which I would definitely recommend.

Based on the company’s quick and efficient problem solving, I’m much more hopeful that they will continue to have their actions align with their words.

Another update coming once I get to my next call in!

Trying to get a prescription refilled. Since I was unable to access the patient portal so I. Call back and did the paperwork on the phone.. I’m waiting to hear back for my prescription. My next shot should be on Monday.

Updating my review from 1 star to 3 stars. I ordered on Jan 7th and didn't receive my product until Jan 29th. Not sure if it was just because I left a bad review or because MyStart got stuck with a bad Rx provider in Michigan and had to switch? We will see what happens on my next order. If it happens again, back to 1 star. If it truly was an error with the Rx provider and the 2nd order ships on time, I will revise to 5 stars after the 2nd order is received in May 2026. Will update then.

I really regret trusting MyStart with my order. At this point, I don’t feel like I can rely on them at all. Every time I reach out to customer service, they give me the exact same scripted information, and they keep promising my order will ship “soon.” Yet every time the promised date arrives, they push it out again with no real explanation.
What’s even more frustrating is that I have to follow up with them every single day just to get an update. It should be the company keeping me informed—not the other way around. This whole experience has been exhausting and disappointing.
I genuinely hope things still work out, but the lack of transparency and the constant delays have made me seriously question whether MyStart is trustworthy.

Thank you for your excellent service

I am editing the review below (which was 2-stars) because I did receive a call from a MyStart supervisor who promised to expedite my order and also gave me a 20% refund. The was on a Monday, and my order arrived from Florida on Wednesday.
I am now a satisfied customer. The package is very professional and everything is in good order. They do need to improve on the scripted phone callls with no follow up, but I believe they were backed up on orders from the holidays + increased demand.
I signed up MyStart Health on 1/04 and sent them almost $678.00 They promised to ship Tirzepetide to me within a few working days. Timing was important to me because I only had two doses left (from a different company) and did not want to miss out on any injections. The order supposedly went to their pharmacy on 1/4, but still has not shipped after 8 days. I am nowout of medication.
I've spoken with three different reps from the company via email, and each promised to get right back to me with a report after they "consult with their team." None of them have done so. AND their help line does not even work. It either makes a weird noise or hangs up on me before I can speak.
I am scared that I just spent $700 on a scam company.

Paid for 3 months. Confirmed they are only shipping me 1 month. Dose is less than half the dose I am currently on.
Order has not been fulfilled at the pharmacy and I was told by Mia at customer service that they may not be able to cancel and refund my credit card because they mark it in the system as complete completed (when it’s not).

Stay away from this company. Go to your regular doctor.

I was so excited to work with this company as they have options I could afford. I was told that my order would be shipped out in 2 days, and it has been a week. I tried calling the company to check the status and it's been crickets. My fear is that they are like the other weight-loss companies that promise fast service but fall short. A week later, I have yet to receive shipping information.
UPDATE, Jan. 17: within two days of posting my review, I received a phone call from the company apologizing, and was compensated for the delay and was provided a tracking number. 2 days later, I received my order. I would have gladly provided 5 stars if I had received the expedited service that was promised.

Customer support has been very helpful. The associate said she would call me back after checking on my question. I received a call five minutes later with all my questions answered.

Customer service called me directly. They did help with my enquiry in a friendly manner.

Communication with Joshua was excellent. He addressed my concerns and confirmed the details of the costs involved and how the plan works.

I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After I spoke with Curtis K., one of the managers, I felt very comfortable making the move. Curtic was very helpful and responding to my questions in a very timely manner along the way! He also stayed in touch and kept me up to date with my order!

Thanks Curtis!!

I believe whatever brand or generic that MyStart is using of trizepatide is working. It took 3 months to get the dosage right to get the medication to start working well with my weight-loss. This part gets MyStart 5 stars.
I hope this review helps folks out there trying to lose weight that the tirzepatide GLP1 works very well once you get dosage adjusted where you need it. The medicine works great.

This next part gets MyStart one less star, After paying for the second quarterly of MyStart they sent out all three months of medication all at once. These 3 vials covered only six doses because the dosage was wrong. We Contacted MyStart in August about the half doses delivered. They advised to continue with the previous full dosage then contact them when I used my last injection. It was very difficult to get caught up to the correct dosage, they eventually made it right, but it did take them a while. Then we received the third quarter missing a vial but they took care of this as well. I believe they’re improving their inner communication issues. They have always eventually fixed every issue.


Thank you
Cheri I 95747 CAL

The provider was nice! Otherwise… terrible experience. Can’t get ahold of any support members. Reached out to customer support, clinical support, and billing support. My prescription was sent to the pharmacy over 2 weeks ago and zero progress on it. Hasn’t been fulfilled, shipped, anything. Wish I could get a refund but that would require getting a response!:(
Update: after posting this and messaging support, I finally received an answer and am scheduled to receive the shipment tomorrow.

I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forbes list and I filled out the questionnaire. Within minutes I was contacted by them via text. They answered all my questions and I decided to move forward. Curtis called me personally and worked me through the final steps. He and his team are the very best and I look forward to a strong relationship with them during my weight loss journey to better overall health! *****

Nope, nope, nope. Horrid side effects and my dr who I was guaranteed "continues" and "unlimited" access to has not read three of my four emails. I'm absolutely miserable.
No way am I continuing.

I am updating this review the CEO did refund my money so that was nice. However I personally wouldn't order from them again.

I am editing my review below because the CEO of this company has been incredibly responsive. As soon as he saw the problems I was having he immediately contacted me and made the issue go away and initiated a course of action with medical assistance better than before. More companies should follow this good business practice!!!!

I am writing a review because I have been emailing and calling this company for 5 days(of which 1 was Xmas). I ordered semiglutide for the 1st time and received a shipment last week. It was someone else’s trizepetide. I injected a small amount because I didn’t want to wait for the correct meds since it took so long to receive. I’ve been emailing and calling since have received no definitive answers and with no sense of urgency. All I want to know now what the correct dosage is for my profile and I will just use these meds. Or maybe they can overnight the correct medication. I really don’t know but don’t want to wait another week for an answer.