I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst
The worst, we booked via the website for an urgent flight, then we paid. later they sent us an Email that we can't afford the price as it's been changed!! This is after they took the money. Their Email & Phone is not responding; it seems fake.
But the good thing is that they've refunded the amount.
25 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Hamdan Alawlaqy,
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the inconvenience and the frustration caused. In rare cases, the fare can change after payment due to real-time availability and airline pricing updates. If the updated fare is not confirmed, the booking cannot be finalized, and a refund is initiated.
We also regret that you faced difficulties reaching us. This is not the level of service we aim to provide, and we are reviewing this case to improve our responsiveness and communication.
We confirm that the payment has been refunded. If you need the refund confirmation document for your bank, please contact us with your booking number or the email used for purchase, and we will provide it promptly.
GOOD SITE NO HIDDEN FEES
23 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Sayed Ahmed,
Thank you for your feedback. We’re pleased to hear you found our website reliable and transparent, with no hidden fees.
We appreciate your trust and look forward to assisting you with your next booking.
Appropriate assistance
Natalia
You are great and I am very much appreciated on your prompt support.
19 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Azeem,
Thank you for your kind words. We truly appreciate your feedback and are happy to hear that Natalia provided prompt and appropriate support.
Your appreciation means a lot to our team. We will be glad to assist you again anytime you need help.
Very poor experience.
Very poor experience.
Mytickets received my refund from the airline (confirmed in writing by Flynas, including card digits), yet they have withheld my money for 25 days with no valid explanation. Customer service is unresponsive and unprofessional. I strongly advise avoiding this company due to refund issues and lack of transparency.
21 December 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Hassan Alabd,
We are truly sorry for the frustration and inconvenience this situation has caused you. We understand how important it is to receive your money back promptly, and we regret that the waiting time has affected your trust in us.
To clarify where the case stands: your refund request has already been successfully processed on our side and officially submitted to the airline. At this stage, we are awaiting the airline’s authorization/approval. Until the airline provides this authorization, there is unfortunately no technical possibility for us to finalize and release the refund payment from our side — even though the case is already in progress.
We also want to be transparent about the general process: refunds must be approved by the airline and, depending on the airline’s internal procedures, this may take up to 3 months.
That said, we are not simply waiting passively. Today we sent an additional follow-up reminder to obtain the most up-to-date status from the airline and to urge them to proceed as quickly as possible. The moment we receive their authorization or any official update, we will immediately inform you via the purchaser’s email address.
We genuinely want to resolve this for you as quickly as possible and we appreciate your patience while we push for the airline’s confirmation.
I would like to thank to Miss.sabina…
I would like to thank to Miss.sabina for assisting me i'd truly appreciate it.good experienced!!
11 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Parecoy Enitenit,
Thank you very much for your kind words. We are delighted to hear that you had a good experience and that Miss Sabina was able to assist you effectively.
We will gladly pass on your appreciation to her. Should you need any further assistance in the future, please do not hesitate to contact us.
I booked a ticket and completed the…
I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 hours. However, it has now been more than 30 hours, and I still have not received the invoice. This delay is inconvenient and reflects poor post-payment support.
10 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Chithari,
Thank you for your message. We would like to inform you that your request for invoice issuance has been successfully received.
Please note that the payment was completed on Saturday, 10 January, and today is Sunday, 11 January. As invoice processing is handled during business hours, our team will review your request and provide the required document as soon as possible once working hours resume.
We kindly ask for your patience and assure you that all necessary information will be sent to you in the shortest possible time.
UPD 11/01
We would like to inform you that the requested document has already been sent to the buyer’s registered email address. Kindly check your inbox, as well as the spam/junk folder, to ensure it was not filtered automatically.
If your issue has now been resolved, we would greatly appreciate it if you could consider updating your review and rating to reflect your experience with our customer support team.
Should you need any further assistance, we remain at your disposal.
Payment deducted but no ticket received
I booked a flight through this platform and the payment was successfully deducted from my bank account. However, I did not receive any ticket or confirmation email after the payment.
When I contacted customer support, I was told that my order was not completed and that the payment had not been made, which is incorrect. The amount was already debited from my account.
This situation is very frustrating and concerning, especially for a flight booking. The company should improve its payment verification process and customer support responsiveness to avoid misleading customers and unnecessary stress.
I am still waiting for a clear resolution or a refund.
9 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mohamed ZONGO,
thank you for your feedback. We are sorry to hear about the situation you described and understand your concern.
In order to review your case in detail and provide you with a clear resolution, we kindly ask you to provide your booking number or the email address used during the purchase so that we can identify your order in our system.
Once we receive this information, we will be able to check the payment status and assist you accordingly.
We look forward to your reply.
UPDATE #6 – These scammers at MyTickets.ae are destroying lives with their fraud
It is January 2, 2026. I submitted my date-change request on November 25, 2025. That is OVER 38 DAYS AGO. Since then, I have endured endless chasing, countless phone calls, and the same insulting excuse repeated like a broken record: “waiting for the airline.”
Let’s be clear: waiting for over a month on a simple date-change request is indefensible. This is not airline policy. This is not complexity. This is a complete operational collapse — or deliberate stalling.
My travel is in TWO DAYS (January 4) and I am still stuck in total uncertainty. I cannot finalize connecting flights, cannot confirm work leave, cannot organize family logistics, and cannot plan anything at all because MyTickets.ae has failed at the most basic responsibility of a travel agent: executing an approved change. Ticket prices are increasing by the hour while this company does absolutely nothing.
What makes this unforgivable is that this date change was already approved by Royal Jordanian in writing. All documents were submitted. All conditions were met. There was nothing left to “review.” And yet, here we are — more than a month later — with zero result.
Customer service interactions are consistently hostile, dismissive, and evasive. Calls are cut. Escalation is refused. Managers are unreachable. Promised updates never arrive. Everything about this experience signals one thing: once they have your money, you are on your own.
Based on my experience, this company operates by delaying customers into exhaustion, hoping they eventually abandon their rights. That is not customer service — that is systematic obstruction.
This is no longer a request. This is a final demand:
Resolve this TODAY.
If this is not resolved today, I will:
• File formal complaints with UAE Consumer Protection
• Escalate publicly with full documentation
• Initiate legal action based on negligence, failure to provide contracted services, and demonstrable financial and emotional harm
Every email, every call, every request number is documented.
You have wasted enough of my time.
You have caused enough damage.
Fix this now.
1 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Abuhelwa,
Thank you for your message. We understand the urgency of your situation and the impact this ongoing matter has on your travel plans.
We would like to confirm that your request to change the departure date to January 4 is still under active review. We are currently in continuous communication with both the provider and the airline and are awaiting their official response in order to proceed further.
Please be assured that the case has not been placed on hold or deprioritized. However, the finalization of the date change depends on confirmation from the airline, which is required to complete the reissue correctly and in accordance with their procedures.
We are closely monitoring the case and following up due to the urgency involved. As soon as we receive an update or a definitive response from the airline, we will contact you immediately by email.
We sincerely regret the prolonged nature of this process and the inconvenience it has caused, and we appreciate your patience while we work toward a resolution.
I paid for my booking but no ticket or…
I paid for my booking but no ticket or PNR was issued.
The status stays as “payment confirmed, ticket processing” for a long time.
Customer support does not answer calls, chat, or emails.
This is unacceptable, especially for flight tickets where timing is critical.
Payment was taken, but the service was not delivered.
I do NOT recommend using this website. Very stressful and unreliable experience.
1 January 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Abdurasul,
Thank you for your message. We’re sorry to hear about your experience.
To check your booking and assist you further, could you please provide your booking reference number or the purchaser’s email address used during the reservation? This will allow us to identify your case and review the status promptly.
We look forward to your reply so we can assist you as quickly as possible.
Its was very nice experience fast and i…
Its was very nice experience fast and i get best price for my tickets
29 December 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Ahmed Rubaydi,
Thank you for your kind feedback. We are glad to hear that you had a very nice experience, that the process was fast, and that you were able to get the best price for your tickets.
We truly appreciate your trust and look forward to assisting you again in the future.
I booked BEWARE: Unprofessional behavior and hidden fees – Tickets not issueda flight on MyTickets.ae…
I booked a flight on MyTickets.ae (Booking Ref: [Your Reference Number]) and the experience has been a nightmare. Their website promises ticket issuance within 24 hours, but after waiting and calling 3 times, I was told I had to pay an "additional fare difference" just to get the ticket I had already paid for.
Even after paying the extra amount, no ticket was issued. When I called to follow up, the customer service representative intentionally hung up the call while I was speaking. They are now ignoring my calls and holding my money without providing any service. This is completely unacceptable business practice.
28 December 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Zamzam,
We are sorry to hear that your experience did not meet your expectations and understand how frustrating such a situation can be.
We would like to clarify that at the time of ticket issuance, unfortunately, we did not receive confirmation from the airline regarding seat availability under the fare initially selected. Due to this, we informed you about the available options in accordance with airline rules: either to proceed with a fare difference payment or to cancel the booking with a full refund.
According to our system records, the additional fare difference was accepted and paid by the purchaser. Following this confirmation, the tickets were successfully issued and sent to the purchaser’s email address.
We regret any misunderstanding or inconvenience caused during this process. Please be assured that no hidden fees were applied, and all actions were taken strictly based on airline availability and fare conditions.
We value your feedback and sincerely hope that, now that the booking has been completed, your overall impression of our service may improve. Should you have any further questions or require additional assistance, our support team remains at your disposal.
Great service
Great service, thanks for Kate Miller she was so helpful and professional
22 December 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rida Alarnaout,
Thank you for your kind feedback. We are delighted to hear that you received great service and that Kate Miller was helpful and professional.
Your appreciation means a lot to our team, and we will be happy to assist you again whenever needed.
Itinerary not received , amount deducted from account
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
21 December 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Saifuddin Syed,
Thank you for your review and for bringing this matter to our attention.
We would like to confirm that we have successfully identified your message via email and verified your booking. Your tickets have been successfully issued, and we have resent the itinerary to the purchaser’s email address.
Please kindly check your email inbox as well as the Spam/Junk folder to ensure our message has not been filtered. If you do not see it, let us know and we will be happy to assist further.
Regarding our contact details, we would like to confirm that the phone number listed on our website is correct and operates 24/7. We kindly ask you to double-check that the number is dialed correctly.
We would greatly appreciate it if you could update your review and rating based on the resolved situation. Your feedback is very important to us.
Reply from https://mytickets.ae/
Dear Ahmed Seleem,
Thank you very much for your kind words!
We’re really glad to hear that you were satisfied with the assistance provided by Hrytsan Nataliia.
Your feedback means a lot to us, and we’ll be happy to help you again whenever you need.
Worst experience ever
Worst experience ever. Asked for a refund ticket which I had a right and never send payment back. Never book with them!
26 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rubén Vizner Núñez,
Thank you for sharing your feedback with us.
We deeply regret the inconvenience and frustration this situation has caused you, and we want to assure you that your case is very important to us. We are fully committed to resolving it as quickly as possible.
At this moment, we would like to clarify that your refund request has been successfully processed on our side. The refund claim has already been forwarded to the airline, and we are now waiting for their official authorization.
Unfortunately, due to technical limitations, we are unable to complete the refund until the airline confirms and approves the transaction — this is a mandatory step in the refund process for all travel agencies.
Please rest assured that we are closely monitoring your case. Our specialists regularly check the status of your request and continue to send reminders to the airline to speed up the authorization. The moment we receive their confirmation, we will immediately inform you by email and proceed with the refund without delay.
We truly appreciate your patience and understanding. Once again, we apologize for the inconvenience, and we want you to know that we are doing everything within our power to bring this matter to a swift and positive resolution.
If you have any further questions, we are always here to assist you.
Thanks to Mr. Darius Whitfield
Actually, I'd like to thank Mr. Darius Whitfield for his kindness and help to solve my problem. Actually his quick response to explain and clarify my concerns are highly appreciated.
I recommend this booking platform.
25 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you very much for your kind feedback and for taking the time to share your experience.
We are very pleased to hear that Mr. Darius Whitfield was able to assist you quickly and clarify all your concerns. Your recognition of his work and your recommendation of our platform are highly appreciated.
We are always here to help you and will be happy to assist you with any future bookings.
Wishing you pleasant and safe travels!
Dear Sir
Dear Sir/Madam,
I would like to raise a concern regarding the payment method. It is unfair that the credit card payment was not accepted with zero fees, yet it was accepted only with an additional fee of 32 SAR. This inconsistency is unacceptable and needs clarification.
Kindly review this issue and advise on the correct and fair payment process.
Thank you for your support.
Booking number: KVY43ETS
21 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Ramy,
Thank you for contacting us.
In order for us to verify the transaction details on your card, we kindly ask you to provide a payment confirmation from your bank. Please send it to our email address: info@mytickets.ae
According to our system, the charged amount fully matches the price that was shown to you on the payment page. Once we receive the document from your bank, we will be able to review your case in detail and provide clarification.
Thank you for your cooperation.
We remain at your disposal for any further assistance.
It's a nice site and the didn't ask for…
It's a nice site and the didn't ask for more fee
18 November 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you very much for your positive feedback, Hany Attalla!
We’re happy to hear that your experience on our site was smooth and without additional fees.
If you ever need any assistance in the future, we’re always here to help.
Mytickets.ae is the worst online ticketing system
This website is the worst i used for the last 25 years of booking tickets. They have big hidden charges.
They charged nearly US$170 extra on the top of the ticket price.
Their customer services are a joke. based in Austria but I think the calling center is in Ukrain. They have one answer. “You saw the price on the screen and you agreed to pay it.” that was a lie. They asked me to provide an evidence of the price I claim.
It was easy to show them the tax invoice they produced to me. Only then they start saying there are a "system commission".
The lady who answers my 4 phone calls, is the same lady. she was laughing while she accusing me that it is my fault, and i need to admit it. She was talking to me like she was talking to her husband in a fight. LOL.
Dont trust them, they are a scam.
Reply to your update 2/12
Thank you for your message. However, it is clear that the core points of my concern have been misunderstood, and the explanation provided does not address the actual issue. Allow me to clarify the matter precisely:
1. The international bank fees (AUD 90) are not part of this dispute.
This amount was charged by my Australian bank, and I have already paid it. It is entirely separate from your transaction, and it is not something you can refer to when explaining why you charged a higher amount.
This fee has nothing to do with the discrepancy I am raising.
2. The central issue is the amount you charged: USD 1,689.
My question is very straightforward:
Why did your system charge USD 1,689 when the original ticket price shown to me was USD 1,481 (equivalent to AED 5,439)?
This difference occurred before my bank converted anything into Australian dollars.
This is a discrepancy on your side—not a bank exchange rate issue, not a bank fee, and not any external factor.
To summarize:
• Displayed ticket price: AED 5,439 (≈ USD 1,481)
• Amount your system charged: USD 1,689
• Difference caused by your system: USD 208
• Bank fees and bank exchange rates: irrelevant to this specific discrepancy
I kindly request that you review the transaction again with these two points in mind, as they represent the real issue at hand.
Thank you for your attention. I look forward to receiving a clear response based on the actual discrepancy raised.
15 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Smadi,
We’re truly sorry to hear about your experience and understand your concerns.
Please be assured that we are currently reviewing your case in detail to clarify all aspects of the situation.
We kindly ask you to allow us some time to complete the verification process — we will contact you shortly with an update once the review is finalized.
Thank you for your patience and understanding.
UPD 17/11
Thank you for your feedback and for bringing this matter to our attention.
After carefully reviewing your case step by step, we’ve decided to refund USD 73, which has already been processed. Please expect the funds to reach your account within the next few days, depending on your bank’s processing time.
We sincerely apologize for the inconvenience and additional charges you experienced. Our team is still working to ensure that the issue which caused this situation is fully resolved.
We truly appreciate your patience and understanding, and we’d be very grateful if you could update your Trustpilot review once you’ve received the refund.
UPD 17/11
The refund was processed today, November 17.
Usually, the funds are credited to the buyer’s account within 1–3 business banking days.
If the amount does not appear in your account after this period, we will provide you with official refund confirmation, which you can use to check the transaction status with your bank.
UPD 27/11
We just wanted to kindly follow up and make sure that the refunded amount has successfully reached your account.
If there are any outstanding issues or anything else you would like us to clarify, we will be more than happy to assist you immediately — your experience truly matters to us.
We also want to sincerely thank you once again for your patience throughout this process. We genuinely value your feedback, as it helps us improve our service and prevent similar situations in the future.
If everything has now been resolved to your satisfaction, we would be very grateful if you could consider updating your Trustpilot review. Your updated opinion would mean a lot to our team, especially since we worked hard to make things right and ensure a fair resolution.
Please feel free to reach out anytime — we are always here for you.
UPD 02/12
Dear Mr. Smadi,
Thank you for updating your review and for continuing the conversation with us.
We truly appreciate the time you took to provide additional clarification, and we would like to offer a final, transparent summary based on the full re-review of your case.
As confirmed in our previous correspondence, the only discrepancy identified on our side was the USD 73 discount, which — due to a technical issue — was not applied at the moment of purchase. This amount has already been refunded to you in full.
Regarding the main concern about the difference between the price displayed in AED and the final amount charged in USD, we would like to reassure you once again that our system charged exactly the USD amount shown on the final checkout page.
No extra fees, hidden charges, or mark-ups were added by us at any stage of the transaction.
The difference you experienced was generated entirely by your bank’s currency conversion process — including the exchange rate applied at the moment of payment and any international card-processing fees charged by the issuing bank. The screenshots you provided confirm that these additional amounts originated from your bank’s internal conversion, not from our system.
We fully understand how frustrating such discrepancies can be, and we remain committed to complete transparency. If you need a detailed breakdown of the conversion or charges applied, your bank will be able to provide the exact calculation used for the final amount.
Should you require any additional documentation or further clarification from our side, we will be more than happy to assist you at any time.
Thank you once again for your communication and for giving us the opportunity to clarify the matter.
I had a very good experience with their…
I had a very good experience with their customer service representative Mariia Podvadtsiatnyk. I had an issue with my booking and she put a lot of effort and time to help me in that situation. Really appreciate it.
11 November 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Suroor Mohammed,
Thank you very much for your kind words!
We’re delighted to hear that our customer service representative Mariia Podvadtsiatnyk was able to assist you and provide the support you needed.
Your appreciation means a lot to us — we’ll make sure to share your feedback with her and the whole team.
We hope to serve you again on your future travels!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.