I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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they asked me for extra fees after I…
they asked me for extra fees after I got a payment confirmation in an official email form them, to confirm my tickets this is happened today>
1 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. AboDaif,
Thank you for your feedback and for bringing this matter to our attention.
At the time of issuing your tickets, we received a notification from the airline regarding a price increase. As soon as we were informed, we promptly communicated to you the amount of the surcharge and also informed you about the option to cancel the reservation and receive a full refund.
According to our system records, you agreed to the surcharge and completed the payment for the updated ticket price. Following this, we successfully issued the tickets and sent them to your email address.
We understand that additional fees can be unexpected, and we always strive to keep our customers fully informed throughout the booking process.
If you have any further questions or need assistance, please do not hesitate to contact us.
Reply from https://mytickets.ae/
Dear Areej,
Thank you for your feedback! We’re glad to hear you found our service helpful. We appreciate your trust and look forward to assisting you again.
Very Good Work
7 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Eng Farrukh Sajjad,
Thank you very much for your kind words! We’re glad to hear you had a great experience.
Worst experience ever
I booked my flight and paid for one piece of baggage (23 kg). Later, they texted me saying baggage over 20 kg isn’t allowed. I requested a refund, then left for the airport.
At the airport, the airline asked me to pay for my baggage again because the company hadn’t paid for the transit. When I arrived, my baggage was missing! The last airline had changed and they forgot to register my baggage with them!
And that’s not all — they even wanted to charge me SAR 1,500 just to fix my last name on the ticket, even though the original ticket only cost me SAR 1,500! 😂
23 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
We’re truly sorry to hear about your experience and the series of inconveniences you faced — this is certainly not the level of service we aim to provide.
To properly investigate what happened and assist you further, we kindly ask you to provide your booking number or the email address used during the purchase. This information will help us identify your reservation and communicate with the airline or provider involved.
We appreciate your patience and hope to resolve this matter as quickly as possible.
JUST BOOKED A FLIGHT FOR ME AND MY…
JUST BOOKED A FLIGHT FOR ME AND MY FAMILY AND AFTER SIX HOURS FROM THE PAYMENT I GOT AN EMAIL THAT THE PRICE HAS BEEN INCREASED AND WE WILL CANCEL THE TICKETS.
I TRIED TO CONTACT THEM VIA PHONE WITH NO BODY ANSWERING THE CALL.
I DONT KNOW IF THEY WILL REFUND ME THE AMOUNT OR NOT.
25 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shash K.,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused.
In rare cases, due to dynamic pricing from airlines, ticket prices may change before the booking is finalized. If the fare increase is not accepted, the reservation is unfortunately canceled and the full amount is refunded.
To assist you as quickly as possible, please provide your booking number or the email address used during purchase, so we can locate your reservation and confirm the refund status.
HORRIBLE AND DONT SUGGEST
HORRIBLE AND DONT SUGGEST TO GO WITH THIS. I HAVE BOOKED THE TICKET AND PAID. 2 HOURS AFTER THE PAYMENT EMAIL RECEIVED STATUS THAT PAYMENT IS DECLINED DUE TO COST INCREASE. IN SUCH CASE WHY THE PAYMENT IS FIRST TAKEN AND I DONT KNOW WHETHER THE REFUND WILL BE RECEIVED OR NOT. CHEATING AND WASTING OUR TIME
21 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Tariq,
Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration this experience has caused you.
Please allow us to clarify that at the time of ticket issuance, we unfortunately did not receive confirmation from the airline that there were available seats on the flight at your chosen fare. For this reason, we were forced to cancel your reservation and have refunded the full amount to your bank account.
We understand how upsetting this can be, and we want to assure you that the refund has been processed in full.
We apologize once again for the inconvenience and appreciate your understanding.
Reply from https://mytickets.ae/
Thank you very much for your kind words, Mohamad Kanso!
We're happy to hear that you've had an excellent experience with our customer service so far.
If you need any further assistance, we're always here to help!
Very bad experience
Very bad experience. 8hrs after booking and paying. They tell me the flight i booked is full and they try to offer me another one. I then find out its not the flight that is booked because they have the same flight available but just at a higher fare. My business partner booked the same flight and now this has caused a major inconvenience as we have to take different forms of transport to and from both airports. I will never use them again and do not recommend them to anyone to either
18 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear BB,
We’re truly sorry to hear about your experience and the inconvenience it caused. This is not the standard of service we strive to provide.
To fully investigate what happened and assist you further, could you please confirm your booking number or the email address used during the purchase? This information will help us identify your order and clarify the situation.
Thank you for your understanding — we’re here to help and will do our best to resolve the issue.
This is SCAM!!!
This is SCAM!!!! I paid for my ticket and as expected they wanted to check the dates and charge me the same price even though the airline price is cheaper 2 times!!!! AVOID
11 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Anastassiya Li,
Thank you for your feedback. We’re truly sorry that you’ve had such a negative experience, and we fully understand your disappointment.
Please accept our sincere apologies for not being able to issue your ticket. Unfortunately, at the time of processing your order, we did not receive confirmation from the airline regarding the availability of seats at the selected fare. This is why we were unable to complete your booking.
We would like to inform you that a full refund has been processed today, July 11. Typically, the funds are credited to the buyer’s account within 1–3 business banking days. If you do not see the refund after this period, please let us know — we will provide you with a confirmation of the transaction, which you can use to clarify the status with your bank.
We genuinely regret that your experience with us did not meet your expectations. Your opinion is important to us, and we’re working continuously to improve our processes and service quality.
Horrible
Horrible! Paid for a flexible ticket and when i came to adjust it, It was anything but flexible. I had to pay for a whole new ticket, and all the services I had before were not passed on to the new ticket. Cancelation/ticket change process is very redundant and not easy at all. Everything mentioned in their rules and regulations is not true.
2 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Sarah Kaileh,
Thank you for sharing your feedback — we’re truly sorry to hear about your experience.
We would like to clarify that the Flexible Ticket service does not mean that the airline ticket itself becomes fully flexible or refundable. Instead, it provides additional support from our agency to assist with one change in your booking without charging our own service fees.
You can find detailed information about this service on our website here:
🔗 https://mytickets.ae/avia/content/flexible-ticket.html
According to the terms, the Flexible Ticket covers:
* One date or time change **without our agency’s service fee**
* Changes requested **at least 24 hours** before departure
* Payment of any **airline fare differences or penalties**, if applicable, as per the airline’s rules
We understand that this might not have met your expectations if you were hoping for a completely flexible or fully refundable ticket. However, all details regarding what the Flexible Ticket includes — and does not include — are clearly explained at the time of purchase.
Terrible experience
Terrible experience! I would not recommend this company, they scam you into I booking a flexi ticket, which is not actually flexi with the airline or mytickets.ae they claim that your paying the airline surcharge and fair difference when in actual fact they are charging you for a new ticket. Which means it is actually cheaper to just book a new ticket online than change the booking, not flexi in the slightest.
In addition to this when requesting the change they conveniently didn’t respond to my request to change until 8 hours later when I had a flight the following morning meaning I had no option but to book their new ticket.
Further to this myticket.ae did not give the airline my correct contact details meaning they weren’t able to assist with the issue when I wanted this process expedited.
5 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Raphael Austin,
Thank you for your feedback.
We’re very sorry to hear about your experience and would like to investigate this matter thoroughly. In order to locate your booking and provide you with a detailed response, could you please confirm your booking number or the email address used during purchase?
We understand how frustrating this situation must have been and would like to clarify that when a change request is made, the conditions of both the airline and the selected fare type apply. While the term Flexible ticket can sometimes suggest full flexibility, in reality, it often still involves fare differences and airline surcharges — especially for low-cost or promotional fares. We are always transparent about these costs during the change process.
Additionally, we regret any delay in our response and the inconvenience this caused regarding your early morning flight. Regarding your contact details, we’d also like to verify and correct any discrepancies with the airline for future correspondence.
Please send us your booking information so we can follow up accordingly and offer any possible resolution.
Less than 1 star
Less than 1 star. I booked a ticket online, made a payment. I was waiting for confirmation and ticket more than 3 days. No answer, then they asked me to add some extra money to get ticket. It is a scam. Don’t buy anything from this company. Scammers !!!!!
3 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Nanuka Ochigava,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how upsetting this situation must have been.
In order to investigate your case and provide you with a detailed explanation, we kindly ask you to confirm your reservation number or the email address used at the time of purchase. This will help us locate your booking and clarify what happened.
Please be assured that we take such concerns seriously and will do our best to resolve this matter as soon as we have the necessary details.
We appreciate your patience and look forward to assisting you further.
Great service
Great service! Ms. Yuliana Huliieva was very helpful with all my queries and assisted me well.❤️
2 July 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words, Henie!
We’re very happy to hear that you had a great experience and that Ms. Yuliana Huliieva was able to assist you so well. Your feedback means a lot, and we’ll be sure to share it with her!
If you need any further help in the future, don’t hesitate to reach out — we’re always here for you.
Reply from https://mytickets.ae/
Dear Omar Babikir,
Thank you for your message. We understand your concern and would like to clarify the situation.
According to our records, the amount charged for your ticket was 1,105.70 SAR, which fully corresponds to the ticket price at the time of booking. This amount matches the withdrawal from your account.
Please kindly note that depending on your payment method, bank fees, or currency conversion differences, the final charge reflected by your bank may vary slightly. As stated in our Terms of Service, such additional fees are determined by your bank, and the agency does not participate in the transaction process or apply any extra charges on top of the final ticket price.
If you have any further concerns or believe there was an error, we would be happy to review it together. Please provide us with your booking number or the email address used during the purchase so we can assist you in more detail.
Very helpful lady
29 June 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind feedback, Mohammad Abdulhasan!
We're glad to hear you had a positive experience. If you ever need assistance again, we're always here to help!
Disappointing experience – will not book through this site again
This review is based on my personal experience during a very stressful and urgent situation.
I booked a connecting flight through your website at a certain price, which was lower than what the airline itself was offering at the time. Normally, I book directly with airlines, but this was an emergency situation—I had just fled a country that went to war and needed to urgently get home, with very limited funds.
A few hours after the booking, I received an email saying the ticket wasn’t approved because there were “no more tickets at that price.” The new price was double what I initially paid, and even higher than the airline’s own price at that point. And yet, the amount I had already paid was held for 24 hours—when I most needed access to that money.
I tried explaining this to customer service, but was met with robotic, repetitive replies and no effort to assist me or offer a workable alternative through your service.
Eventually, I booked directly with the airline, which had slightly lowered its price. But even then, I ended up paying €120 more than the original amount I had attempted to pay through your site.
This was the last time I will use a third-party booking service. In my opinion, if a fare is no longer available, it should not appear as purchasable. It’s misleading and, in emergency situations, potentially harmful.
25 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Nica,
Thank you for sharing your experience — we appreciate you taking the time to do so. We truly understand your frustration, especially given the stressful and urgent situation you were facing, and we’re very sorry that this happened.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline about the availability of free seats on the flight at the price displayed. For this reason, we had to cancel your reservation and return the full amount you had paid.
Your opinion is very important to us, and we take your feedback seriously. We understand that situations like these can cause a lot of stress, and we regret that this was your experience. Please be assured that we continually work to improve our processes to prevent similar cases in the future.
If you need any further information or assistance, please don’t hesitate to reach out. Thank you again for your patience and for bringing this to our attention.
Do not reply to me here
Do not reply to me here, instead work with email, you are not replying to me there
I am sharing here my bad experience with you in order to advise people not to buy with you, you are scammers, doing profit from our money, when airline is refunding, you are keeping that money. And not only me faced it with you, see in reviews how many complains about similar situation
25 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Erkin Kenes,
We appreciate you sharing your feedback, and we truly care about resolving this issue for you. According to our system, all emails you’ve sent have been processed, and a reply was provided. If you have any additional questions or need further assistance, please don’t hesitate to send us a new message — we’re here to help. Your experience is very important to us, and we want to make sure all your concerns are properly addressed. Thank you for your patience and for giving us the opportunity to support you.
Certainly I am satisfied with the…
Certainly I am satisfied with the service of Iryna Ray, she was very helpful to rectify my issue with ticket .
24 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Chigozie Eliezer,
Thank you so much for your kind words! We're delighted to hear that Iryna Ray was able to help you resolve your ticket issue. Providing helpful and efficient service is our top priority, and we truly appreciate you taking the time to share your experience.
Unexpectedly sold out
I booked flight tickets to Thailand and received confirmation that it was booked so proceeded to book my internal flights. However a few hours later I received notification that the flight wasn't confirmed and had unexpectedly sold out so now I'm over 2000 dirham out of pocket as the internal flights are now not usable. Completely unacceptable and I will be avoiding in the future.
18 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Davies,
Thank you for your feedback. We truly regret that this situation occurred and fully understand your disappointment.
Please be assured that your opinion is important to us, and we take such cases seriously. Unfortunately, at the time of processing your booking, the availability of seats at the selected fare was no longer confirmed by the airline, which led to the cancellation. We understand how frustrating it must have been, especially after arranging additional travel plans based on the initial confirmation.
We would like to inform you that on June 18, we unblocked the funds in the buyer's bank account. The bank should reflect the amount in your account within 24 hours. If you do not see the refund after that time, we recommend reaching out to your bank directly for further clarification.
Once again, we apologize for the inconvenience and appreciate your understanding. Should you require any further assistance, we remain at your disposal.
I recently had the pleasure of…
I recently had the pleasure of interacting with Anhelima from and I must say, she was absolutely brilliant! After numerous attempts to clarify an issue regarding weight restrictions, Anhelima dedicated her time and effort to ensure that my concerns were addressed.
Her professionalism and patience were commendable, as she went above and beyond to assist me. Anhelima's commitment to providing excellent customer service truly stood out, and I felt valued and heard throughout the process. It’s rare to encounter someone so dedicated to their role, and I am grateful for her support.
If anyone deserves recognition for outstanding service, it’s Anhelima. Thank you for making my experience so much better.!
13 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Paul Onyekwere,
Thank you so much for your kind and thoughtful feedback!
We’re delighted to hear that Anhelima was able to assist you so effectively and left such a positive impression. It's always encouraging for us to see our team members recognized for their dedication and care. Your words truly reflect the high standard of service we strive to provide.
We’ll be sure to pass your message along to Anhelima—she will be thrilled to know her efforts made a real difference.
Thank you again for taking the time to share your experience. We wish you smooth and pleasant travels ahead!
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