This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more
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We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more
Company replied
It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again
My daughter isn't mature enough to use it. I'll return it.
Company replied
Company details
Written by the company
The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.
Contact info
800 Columbia Ave, Ste A, 92821, Brea, United States
- (844) 260-4051
- support@myticktalk.com
- myticktalk.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 month
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Easy all around!
Easy search to find what I needed, good price, speedy and free shipping!
6 February 2025
Reply from TickTalk
Thank you for your review!
Natasha G. was very responsive and helpful…
Natasha was very responsive and helpful with my questions and in fulfilling my order. She went above and beyond and I greatly appreciate the great service.
6 February 2025
Reply from TickTalk
We're thrilled Natasha was so helpful! Thank you for your review Erik!
Replaced cracked screen
Ticktalk watch has been working well. The battery life is good. And they agreed to replace the cracked screen.
6 February 2025
Unprompted review
Reply from TickTalk
Hi there! We're happy to hear our team was able to assist. Thank you for your review!
The TickTalk 5 is absolutely amazing
The TickTalk 5 is absolutely amazing! As a parent, the safety of my children is my top priority, and this watch gives me total peace of mind. It's easy to use, with a user-friendly interface that my kids enjoy. The best part is that it offers constant and secure communication, without the need to give them a mobile phone. I can stay in contact with them at all times, thanks to features like calls, messages, and real-time location tracking. Additionally, the quality of the camera and screen is impressive. Without a doubt, the TickTalk 5 is the perfect watch to keep my children safe, connected, and entertained. I highly recommend it to any family that values security and advanced technology!
30 July 2024
Unprompted review
Reply from TickTalk
Hi Douglas, we're thrilled you're enjoying your TickTalk 5! We truly appreciate your valuable feedback. Thanks for sharing with us!
Easy and fast shipping
Easy and fast shipping, no issues or anything. Loved it, great experience.
4 February 2025
Reply from TickTalk
Thank you for your review, Maria!
the watch is good to keep in touch and…
the watch is good to keep in touch and my child loves it easy to use
10 December 2024
Unprompted review
Reply from TickTalk
Thank you for your review Andrew!
Viviane was super helpful in helping me…
Viviane was super helpful in helping me cancel my plan after my son lost his watch and then even provided me with a coupon for us to replace it at a lesser cost allowing us to stay with the TickTalk family. I wouldn't have stayed if it wasn't for her assistance. Thank you Viviane
27 January 2025
Reply from TickTalk
Thank you for your review, Ariel!
The sales department was extremely…
The sales department was extremely helpful. They got my order through and made sure everything was ready for shipping.
27 January 2025
Reply from TickTalk
Thank you for your review, Mabel!
TickTalk has been an excellent option…
TickTalk has been an excellent option for me and my kids; as their safety online is very important to me...and so is my desire to be able to contact them and message them. My customer service experience has also been excellent. Recently I have been working with Jorge and he has assisted me greatly in dealing with a damaged device.
27 January 2025
Unprompted review
Reply from TickTalk
Hi Andrew, we're thrilled you're loving your smartwatch! We're happy to hear Jorge was very helpful during your call. Thank you for your feedback!
Purchased for 2 kids and a big success!
I purchased the watches for my 9yrs old son and 7yrs old daughter for last Christmas. It was a big hit! They wear them all the time, to school, to after school activities and to playdates. They now have ways to communicate with me and do a video call and even takes photos with their friends. The best part is that I can control their access by setting up "Do not Disturb" during their school hours! Highly recommend!
23 January 2025
Unprompted review
Reply from TickTalk
Hi Mina, we're thrilled to hear you're loving your TickTalk smartwatches! Thank you for sharing your experience!
Good product and good customer service
We have three school age children and each has a watch. They are extremely helpful with communicating with them. As well as the communicate with each other. During school hours we have it set for them not to use.
Today, I had to order a replacement wristband due to my son being adventurous. When ordering the replacement I had several questions. Each question was answer. Also customer service is very responsive and polite.
23 January 2025
Reply from TickTalk
Thank you for choosing TickTalk to keep your family safely connected. We appreciate your feedback!
Reply from TickTalk
Thank you for your feedback!
The TickTalk Staff are awesome and very…
The TickTalk Staff are awesome and very responsive to emails!!
16 January 2025
Reply from TickTalk
Thank you for your feedback! We're happy to hear our team has been helpful.
What a great watch
What a great watch! I have this for both my kids and we absolutely love it because we can communicate with our kids and track them.
15 January 2025
Unprompted review
Reply from TickTalk
Hi Chris, we're thrilled your family is loving TickTalk 5! Thank you for your feedback!
Great customer service
Overall great customer service; our expectations were exceeded.
23 December 2024
Reply from TickTalk
Thank you for your feedback Michael!
My experience was amazing because it…
My experience was amazing because it was such a seamless process. We are repeat buyers as my little one had the TickTalk 4. The band cane off and we were unable to replace the band. I contacted customer service and once I reached a representative that knew what I was trying to do, the process was seamless. Getting the right person to assist you truly makes a difference in making these types of transactions.
9 January 2025
Reply from TickTalk
We're happy to hear our support team was helpful during your call! Thank you for your feedback!
Great customer service
Super responsive customer service / support. They always make an effort to find a solution.
8 January 2025
Reply from TickTalk
Thank you for your feedback Sam!
Accuracy, fast service and good customer service
I have good experience with Ticktalk so far. Good customer service.
8 January 2025
Reply from TickTalk
Hi Cherline, we're thrilled to hear our customer support team is helpful! Thank you for your review!
Good customer service.
I was pretty unhappy that I had to replace my daughter's TickTalk 4 simply because of a broken band. The representative I chatted with Jorge offered a good discount after I asked about the possibility. Because of the discount I was happy to upgrade.
8 January 2025
Reply from TickTalk
Hi Dave, we're happy to hear Jorge was helpful during your call. Thank you for your review!
No promo codes
No promo codes, very expensive. Can't find how to videos or info for how it works and about is negative reviews on gps. I'm worried.
8 January 2025
Reply from TickTalk
Hi there! We currently have a Winter Sale happening now, offering $20 off the TickTalk 5! Regarding setup, all customers receive an email after purchasing their watch, guiding them through the setup process. You can also access our setup videos on our website here: https://www.myticktalk.com/pages/tt5-setup-videos
We understand your concerns about GPS tracking, and I want to assure you that our team has worked diligently to enhance this feature. We recently introduced a new Location SmartPin feature in our Parent App to improve tracking accuracy and provide more peace of mind.
If you have any further questions, please feel free to reach out—we’re here to help!
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