TickTalk Reviews 

1,938
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Parents love being able to easily stay in touch with their children throughout the day, deeply appreciating the helpful parental controls and secure communication features. People frequently praise the incredibly supportive customer service team for resolving technical issues quickly and replacing damaged parts without any fuss. However, some customers also noted that the wristbands tend to tear easily or break over time, requiring frequent replacements and limited design options. A few reviewers additionally mentioned that the devices sometimes experience poor battery life or frustrating trouble charging properly during daily use.

What people talk about most

Product

Consumers find product performance to be ambiguous, as experiences vary significantly between families. While... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers praising the fast companion... See more

Customer service

Customers had positive experiences with customer service, frequently sharing appreciation for prompt,... See more

Service

People report ambiguous experiences with service, as some reviewers express great satisfaction with swift... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the great features, long-lasting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 4 out of 5 stars

It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,938)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast response

Fast response, great communication!

6 March 2025
TickTalk logo

Reply from TickTalk

Thank you for the feedback! It's great to know the team is on top of things!

Rated 4 out of 5 stars

The watch is great, but the bands should be more durable.

Tick Talk is a wonderful platform for my kids to use. My kids really enjoy their watches and the fun features. I wish with all my heart that the bands were more durable, and they gave replacement bands with each new watch purchase.

5 March 2025
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Reply from TickTalk

Hi there! Thank you for this feedback. We take all informative tips like this to our design team. We always strive to make improvements that make our TickTalk community happy.

Rated 5 out of 5 stars

Responsive and considerate.

Responsive and considerate.
I have been pleased with this product and the customer service.

5 March 2025
TickTalk logo

Reply from TickTalk

Hi there! This is great to hear. I am glad that you are happy with your TickTalk and the service. We always strive to bring the best product and service to our TickTalk community.

Rated 5 out of 5 stars

Upgrading

I'm updating my son's watch from the TickTalk 4 to 5. The watches last for years. I love that I can have the app the see where my son is, call him, text or listen in without bothering his school day. My son is autistic so sometimes I listen in to make sure he is having a good day or having an emotional day. Just the extra this mom needs to know my son is alright. Best watch on the market!

5 March 2025
TickTalk logo

Reply from TickTalk

Thank you for being a part of the TickTalk community! We are so glad that we are able to provide a tool that helps your family stay connected. We appreciate your response. Please email marketing@myticktalk.com to become a part of our TickTalk parent group. We would really like to hear your thoughts and opinions on future products and features.

Rated 3 out of 5 stars

I like the app and watch features

I like the app and watch features. I hate the watch band. It is not convenient to replace and its expensive compared to other universal watch bands that will not work with the TickTalk watch. Also sometimes my kids struggle to accurately hit the correct icons when they are in the corners of the watch screen. All in all it works for what we need it for.

28 February 2025
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Reply from TickTalk

Hi Ryan, thank you for sharing your feedback. Our team is actively working to provide alternative options. We appreciate your patience!

Rated 5 out of 5 stars

Experience was very easy!

Experience was very easy to be honest. I read the reviews, browsed the website and was completely amazed by this watch. I decided to get one for our 7 year old son.

27 February 2025
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Reply from TickTalk

Hi Aly, we're thrilled to hear your shopping experience was seamless! We hope your child will love his TickTalk watch!

Rated 5 out of 5 stars

Your service is awesome

Your service is awesome, they even offered to repair the watch for me free of charge.

25 February 2025
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Reply from TickTalk

Hi Osvaldo, we're thrilled our team was helpful in resolving your issue. Thanks for your review!

Rated 5 out of 5 stars

TickTalk is a great company

TickTalk customer service is always top tier! Whenever I have a question or issue they respond quicker than expected and always have a solution.

22 February 2025
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Reply from TickTalk

We're thrilled our support team is so helpful during your calls! Thank you for your feedback!

Rated 5 out of 5 stars

Tick talk 5…

We had previous generation tick talk 4's, added another one for our younger daughter with the new Tick Talk 5 and then wound up upgrading everybody; love the new animations! Customer service even covered the first broken screen (my fault, didn't get a screen protector on fast enough- I know how kids are)

21 February 2025
Unprompted review
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Reply from TickTalk

Thank you for your review, Metja!

Rated 5 out of 5 stars

Great customer service!

I purchased the TickTalk 4 for my granddaughter for Christmas in 2023 - she loved it and allowed me to talk or text her almost every day which was an amazing way for us to stay close as she lives along way from me. It recently broke so I contacted the Support department and they were amazing and so helpful! I would highly recommend this watch - my granddaughter is 9.

19 February 2025
TickTalk logo

Reply from TickTalk

Hi Julie! Thank you for being part of the TickTalk family! We're happy to hear our support team was able to quickly assist you and get you reconnected!

Rated 5 out of 5 stars

Excellent customer service and support

I ordered a new watch band because my daughter’s was chewed by a dog. In no way did I expect someone from the company to personally reach out to me to offer to repair the watch band for free. I was blown away by the service and can imagine this would extremely helpful for people who don’t have a husband like me who has every tool from Home Depot. Thank you!

19 February 2025
TickTalk logo

Reply from TickTalk

Hi Tara, we're thrilled our support team was so helpful! We appreciate your feedback!

Rated 5 out of 5 stars

We LOVE TickTalk!!!

Our kids love their TickTalk 4 smartwatches so much. They are simple for our kids to use and they put Mom and Dad at ease because we always know where our kids are with the GPS and we are always able to get in touch with the kids where ever they are.
The customer service team is always very quick to respond and super helpful fixing any issues if they occur.
I highly recommend TickTalk smartwatches. We just upgraded to the TickTalk 5 and we are looking forward to using it.

12 February 2025
TickTalk logo

Reply from TickTalk

Hi James, thank you for being a part of the TickTalk Family through the years! We're so excited to hear you just made the upgrade, we hope you'll enjoy it! If you need any assistance getting started, don't hesitate to reach out—we're here to help!

Rated 5 out of 5 stars

Great Customer Service

I really appreciate the above and beyond customer service with this watch. It’s has been a great purchase and have had a good experience. Thank you!!

13 February 2025
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Reply from TickTalk

Hi Sarah, we're happy to hear you've had a positive experience with TickTalk 5! Thanks for your review!

Rated 5 out of 5 stars

Great customer service

Great customer service - was very helpful and answered all my questions. Made the process of upgrading our previous watch to the newest version seamless.

7 February 2025
TickTalk logo

Reply from TickTalk

We're happy to hear our customer service team was helpful during your call, thank you for your review!

Rated 5 out of 5 stars

Such an easy process and they went…

Such an easy process and they went above and beyond! Sent my watch in for a band replacement and they noticed other wear and tear so they replaced the whole watch! Process was fast and convenient.

7 February 2025
TickTalk logo

Reply from TickTalk

Hi Melinda, thank you for sharing your experience with our team! We're happy to hear they were helpful in getting your watch replaced.

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