This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more
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We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more
Company replied
It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again
My daughter isn't mature enough to use it. I'll return it.
Company replied
Company details
Written by the company
The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.
Contact info
800 Columbia Ave, Ste A, 92821, Brea, United States
- (844) 260-4051
- support@myticktalk.com
- myticktalk.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 month
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Ticktalk support and watches are…
👍 Ticktalk support and watches are superb! The support I've received has always been quick and helpful. My kids love their watches and we love the parental controls and security they provide. Totally worth every penny!
18 November 2025
Unprompted review
Reply from TickTalk
Hi there! Thank you so much for your kind words. I will let our support team know that you were happy with their service! Enjoy your TickTalk 5.
The shopping experience has been wonderful and fantastic.
The shopping experience has been fantastic, 10 out of 10, for the quality and functionality of the product, and the most important and valuable thing has been the after-sales attention: the accompaniment, friendliness and excellent service have fascinated me. I love this product and I love the warmth of your work team. Infinite thanks.
29 October 2025
Unprompted review
Reply from TickTalk
Hi Stella! We are so happy that you have such a high rating for the watch and the entire shopping experience. We enjoy hearing that our product was so helpful to your family.
Ease of communication with video or…
Ease of communication with video or audio calls and texts is a great alternative to a cell phone.
14 August 2025
Unprompted review
Reply from TickTalk
Great to hear you had a positive experience. We value your business.
The worst never had
The worst never had.
Paid express shipping, after 13 days and 4 mails sent to them they responded.
Nice 👍
2 August 2025
Unprompted review
Reply from TickTalk
Hi there. I am very sorry that you are having a negative experience. Over seas shipping can get complicated. Did you finally receive your watch?
Best watch ever
Hi, my name is Jeffry Shalmoni
I want to say that this watch saved my life and my daughter’s life
This is so important for your kids and family to have that watch
It is very important that every kid has this watch
We are so happy that we bought two pairs for our kids
And two pairs for our nephews
Thank you so much
15 July 2025
Unprompted review
Reply from TickTalk
Glad to hear you are seeing the benefit of a kids smart watch. Thank you for being a valuable customer.
You have great customer service
You have great customer service.
We have two watches. They work well. GPS and phone. Messaging. Our little ones have no problem understanding. I like the app.
1 August 2025
Reply from TickTalk
Hi there. So glad you had a positive experience. We value your business!
Tick Talk 5 is amazing!
The website was easy to navigate. This product compared to competitor's similar products, outshines them by far.
30 July 2025
Unprompted review
Reply from TickTalk
Hi there. Great to hear you had a positive experience! We strive to provide products and service that are top-notch!
Great Service, Great Product, Easy for Child to Use
The service was very easy and quick. I was able to find what I needed and order very quickly. The watch phone Tick Talk 5 series is very easy for my daughter to use and very easy for her to put on the charger herself. I am able to use the app to set up everything I want for her safety and ease. Everything seems durable and well functioning. I'm so excited that they have invented such a great product.
9 July 2025
Unprompted review
Reply from TickTalk
Hi there. It's a pleasure to hear that you have had an enjoyable experience. We are grateful for your business and trust in us.
Disappointed
We have had the watch for two weeks and it won't charge. I have reached out to support and waiting to hear back. We cannot use it while we wait. I ordered the charging base which hopefully will work but currently does not charge with the cable that came with it. About 40% of the time, the location is not accurate but then will be okay later in the day. I do like that we can call and text. We were liking it before it stopped charging.
1 July 2025
Reply from TickTalk
Hello there. I am very sorry that you had a negative experience. If you have already reached out to support without any solution you can email marketing@myticktalk.com and someone from my team can help you out.
Best option for young children on the…
Best option for young children on the market. Great customer service. Good colors and excellent GPS tracking capabilities. Love it and already bought my second watch for my younger son.
29 June 2025
Unprompted review
Reply from TickTalk
Hi there! So glad that you had a positive experience. We are very thankful for your business and trust.
Seems like a scam !!! Support is useless
Ordered two watches and two charger stations on the 15th of June, very early in the morning , got confirmation of my order , however up until now , the 20th of June haven’t received any notification that watches have been shipped. When ordering I calculated that they stick to their word and the claim that orders would be shipped on the same day if order was made before 2 pm. I payed for FedEx delivery almost 50$, and it should have taken them 3-7 days to reach UAE. So watches might have arrived already by now. We are traveling next week and will be out of the country for almost two
months , so it will be impossible to receive the shipment , and I was hoping to have watches for our kids when we are abroad . Support email is absolutely useless and haven’t received reply from them , despite contacting them almost 3 days ago. Worst customer service saber and seems like a scam !!! Would never recommend ordering from them . Might contact my bank to withdraw the operation as well, as they are not answering emails, as iv they haven’t shipped order yet , I would need to cancel and get refund , as watches won’t reach on time . Hilarious and extremely unprofessional!
15 June 2025
Unprompted review
Reply from TickTalk
Hello. I am very sorry that you had a negative experience. Since it has been a while, I am hoping that things got sorted out. If you need support please email marketing@myticktalk.com and someone from my team can help you out.
Great service
Customer service has always been helpful and my kids love the watch
12 June 2025
Unprompted review
Reply from TickTalk
Thank you for your kind response. Glad you had a pleasant experience.
Too many little issues
Too many weird features - It would be nice to disable some of the extras - greeting cards, noises, etc.
Also please find a way for text to happen with all contacts, not just those with the app. This is actually my biggest gripe.
GPS not super accurate - my kid was at school and it showed he was on the freeway
21 May 2025
Reply from TickTalk
Hi there. I am sorry that you are having a negative experience. We do take all these requests back to our design team for future updates. For the GPS we do have the SmartPin feature that can help teach the algorithm your child's normal route. Read this article to learn how it works: https://www.myticktalk.com/blogs/news-1/ticktalk-university-understanding-the-importance-of-smartpin-location-correction
Best Watch
This watch is the best! It is not too expensive and gives you peace of mind to be able to reach your child anytime. It is easy to use, and the customer service is hands down the best! You always speak to a real person, and they are very friendly and helpful. I recommend this watch.
10 February 2025
Reply from TickTalk
Great to hear! We are so glad that you are happy with your purchase!
The watch band could be longer
23 May 2025
Reply from TickTalk
Hi there. I understand your concern with the band. We take all requests like this to our design team for future updates, so thank you for sharing.
The battery sucks
The battery sucks, doesn't even lasted more than 3 hours, the customer service is really bad, I waited on the chat for few hours with only 2 people in queue, Natasha needs to learn empathy and need to show productivity, post being connect on chat, she didnt even replied for 30 mins
16 May 2025
Reply from TickTalk
Hi there. I am very sorry that you had a negative experience. There are some tips we can offer to help with the battery life. We have been extremely busy and are trying our best to get to everyone we can. If this article is not enough please email marketing@myticktalk.com and I can escalate your ticket. Here is an article that gives some useful tips on how to improve battery life. https://ticktalk.onsitesupport.io/knowledge-base/article/how-to-maximize-long-term-battery-lifespan-on-your-ticktalk?search=8959a1a96e40189c7a68a582291882db
Impossible to reach customer service
It's impossible to contact their support. Their chat isn't available during the times it says it will be. Emailing just says I'll get a response in 48 hours. I also called but it went straight to someone's voicemail.
4 June 2025
Unprompted review
Reply from TickTalk
Hi there! I am very sorry that you haven't been able to reach someone. We are working hard to get caught up on tickets and have just hired more reps to get to our customers for this very reason. Would you mind emailing marketing@myticktalk.com and I can escalate your ticket.
I ordered the wrong charging cord and…
I ordered the wrong charging cord and they called me to check if I had made a mistake. Excellent service
2 June 2025
Reply from TickTalk
So glad to hear that someone from the team was able to catch that! Thank you for your continued support.
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
Easy enough to buy and check out
Easy enough to buy and check out. We shall see how the watch is. So far so good.
30 May 2025
Unprompted review
Reply from TickTalk
Great to hear your shopping experience was positive. Thank you for your support.
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