This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more
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The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.
Contact info
800 Columbia Ave, Ste A, 92821, Brea, United States
- (844) 260-4051
- support@myticktalk.com
- myticktalk.com
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NO Customer Help, Not True Free Shipping
I tried to cancel my order RIGHT after I ordered. There was way to cancel the order. I wanted to cancel it so that I could order 2 watches instead of 1. I went to order another watch but I was going to be charged $30.00 AGAIN for shipping! I was told the shipping was going to be free but now I was going to pay $60 for shipping?!?!? No thanks!!! I tried calling and emailing the company. I tried to cancel and email the company that I purchased through. It's been days and I still haven't heard back.

Reply from TickTalk
quick response
When my watch broke, customer service and shipping were helpful and responsive, even going beyond the usual scope of their role to solve my problem.

Reply from TickTalk
1- The band quality is very bad .
1- The band quality is very bad .. I purchased 2 watches for my 2 kids .. within few months I had to purchased and replaced one watch twice and the other watch once.
2- price is over priced.

Reply from TickTalk
Fast, professional, and friendly
I appreciated timely and informative responses attention, and professionalism. Special thanks to Natasha for tremendous support.

Reply from TickTalk
I have had the model 5 for over a year…
I have had the model 5 for over a year now. It's a great "watch/phone" for my daughter. Our cat has chewed the base cord prompting me to buy 2 additional bases. Service is fantastic when purchasing more products. Thanks!

Reply from TickTalk
The discount coupon Memorial Day offer…
The discount coupon Memorial Day offer was misleading. It made it seem as if you get a $35 discount, when in fact, it was a "free" charger supposedly valued at $25 plus a $10 discount. I certainly hope that the watch performance is less deceptive.

Reply from TickTalk
Crappy durability.
I only bought it because the strap that came on the watch is failing after less than a year.

Reply from TickTalk
Could not enter promo…
Did not have the ability to enter promo code for discount. No response from your ordering department when I called. I left a voicemail.

Reply from TickTalk

Reply from TickTalk
My calls were answered
My calls were answered, literally. That is an invaluable quality in a company to have in my opinion. My questions were kindly answered. I sent an email which was responded to within about 12 hours. I placed my order yesterday, and it has already shipped. I received emails to help me set up my Tick Talk account easily. If the product works properly and the company remains eager to help customers in the future, I will have zero regrets. WHAT a great alternative to a cell phone.

Reply from TickTalk

Reply from TickTalk
Overall Pleased
No one answered the phones, but My email was responded to within hours and I was able to order what I need. Disappointed the tool needed to replace the watchband isn't for sale/included in My replacement watch band purchase.

Reply from TickTalk
Watch wristbands need to be better…
As a customer, I appreciate the functionality of the TickTalk watch, but I would like to offer a few suggestions for improvement. First, the wristbands could benefit from enhanced durability and higher-quality materials to ensure long-term comfort and wearability. My son's wristband tore just after few months of use. Additionally, offering multiple size options would be greatly appreciated, as the current one-size-fits-all approach does not accommodate all users, particularly younger children or older children. Lastly, making the watch accessories available on Amazon would significantly increase accessibility and convenience for many customers.

Reply from TickTalk
TickTalk4 with a broken wrist strap
We have a TickTalk4 that has a broken wrist strap. We contacted customer service and was promptly responded to by Evelyn. After several email exchanges with our questions, she gave us some options and offered a discount if we opt to upgrade to TickTalk5.
We love the TickTalk4 and we've had it since 2021. High time we upgrade and is looking forward to our new TickTalk5.

Reply from TickTalk
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