Thanks for being present during cancellations and delays. However when the trip is day return there is not any assisstance for delays of free chosen timetable. platform notifications could be bolder... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's an easy app to use and it definitely finds the best prices. The complaint form other users about price increases if the passenger changes the time is rather silly as it's visible from the onset t... See more
Company replied
I used my Apple Pay , when I come to collect my ticket , the only option was to insert a bank card which I didn’t have . So it was a bit inconvenient, I was lucky as there was TFL agent in Canary Whar... See more
Company replied
Always save some money using the app, and easy to use. The refund process for a train cancellation could’ve been a little easier as I had to post the original tickets to the customer service team rath... See more
Company replied
Company details
Written by the company
TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish. Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
Contact info
United Kingdom
- mytrainpal.com
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All great
Easy to follow site & great train prices, no admin fees
Recommend & would use again
25 June 2026
Unprompted review
Reply from TrainPal
Dear Deb, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Travelling with Grandchildren
Booked 4 rail tickets for travel in August 2026 for my wife and I and 2 grandchildren 7 and 10 years. One of the allocated seats is in a different coach. TrainPal unwilling to change this and telling me to negotiate with fellow passengers and / or speak with guard. The safety of our grandchildren is paramount. TrainPal attitude not helpful or distress this situation for the us.
19 June 2026
Unprompted review
Reply from TrainPal
Hi Mr and Mrs Rinaldi, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Easy app to use
Easy app to use, competitive price and keep you informed
26 June 2026
Unprompted review
Reply from TrainPal
Dear Sharon Reynolds, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easy to use app and great value prices.
Easy to use app, great value train prices with the discount given, straightforward booking process. Very pleased with the Train pal app.
23 June 2026
Unprompted review
Reply from TrainPal
Dear Stan , thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Train was cancelled from Stanstead…
Train was cancelled from Stanstead airport to peterborough. Rail replacement was only up to Cambridge. I had to make my own way to peterborough. I put a claim and and told them about no trains. My claim was still rejected
23 May 2026
Unprompted review
Reply from TrainPal
Hi customer, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Yesterday travelling out of Birmingham…
Yesterday travelling out of Birmingham were announced as delayed but were inevitably cancelled with no explanation.
Had to wait over 2 hours for a train that is usually every 30 minutes.
Train pal live data was always significantly wrong
27 June 2026
Unprompted review
Reply from TrainPal
Hi Paul, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
My train was canceled
My train was canceled, and I saw the information in the app, and I even took a photo of the board at the station. Despite this, my complaint was rejected and I wasn't refunded. I will never use this service again.
27 June 2026
Unprompted review
Reply from TrainPal
Hi Monika, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Do not trust this booking platform
Do not trust this booking platform. I booked a ticket to Bristol, got an email today saying my train had been cancelled and to ask for a refund through the app. After buying bus ticket instead to make sure I got to the airport, I requested the refund through the app. A little later got a message back saying my refund request had been cancelled due to the trains running again, so I could take the train I had booked. Too late, already booked a bus ticket. But nowhere to contest this cancellation or explain the situation. I will be reporting them to the ombudsman to sort my refund. Poor service.
27 June 2026
Unprompted review
Reply from TrainPal
Hi Dave B, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Always cheaper
Always cheaper, easy to book, regular updates during journey time
26 June 2026
Unprompted review
Reply from TrainPal
Dear J A Fisher, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Scammers
The trains were canceled because a fire started, it was even reported on the news. They were canceled from 7:00 AM until 1:30 PM. They refused to refund my money. DO NOT TRUST THIS APP, THEY ARE SCAMMERS.
26 June 2026
Unprompted review
Reply from TrainPal
Hi Mr Marcos Boldrini , thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
DO NOT USE THIS SERVICES
DO NOT USE THIS SERVICES. THIS COMPANY SOLD ME A TICKET FROM SOUTHEND VICTORIA TO LONDON LIVERPOOL STREET STATION DEPARTURE AT 23:43 BUT THE LAST TRAIN ALWAYS LEAVE AT 23:00. I had to pay extra money to be able to get to London.
When I talked to the bot from customer services said i made the request for the refund on the 27th of June at 6 am. While I am writting this review, is 00:35 27th of June.
I am waiting for an answer on my refund and the bot was trying to wash their hands saying "is the issue of the train operator, not the app".
Be careful.
26 June 2026
Unprompted review
Reply from TrainPal
Hi Manuel, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Very easy to use app and the best thing…
Very easy to use app and the best thing is there is no booking fee. I will be using TrainPal for my future train journeys.
24 June 2026
Unprompted review
Reply from TrainPal
Dear Bipin, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Confidence in train travel
The app is easy to use.
When booking will give me the cheapest way to travel giving a selection of times .
Tells me any delays what platform I need to be on and what times the train is due to leave.
I have already recommended this app to several friends who were struggling with other apps and they agree it’s so easy to use.
I feel confident at travelling alone changing any various stations knowing I’m going to the correct platform.
Made me want to travel more on the trains than before .
24 June 2026
Unprompted review
Reply from TrainPal
Dear Jill Branch, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easy to use
Easy to use, great service, save money on split tickets most of the time
25 June 2026
Unprompted review
Reply from TrainPal
Dear Katrin Klosa, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Expect Zero Customer Service...
Absolutely appalling company for Customer Service. They have no phone support. Youngsters hide behind their keyboards sending multiple messages via their App with hours of time being wasted for the most simplistic of questions still NOT being answered on the basis of incompetence or the fact that English is clearly not their first language. They refuse to send you any terms and conditions for there £1.99 Cancel for any reason insurance policy. And when trying to obtain a refund, they keep sending you round in circles by either referring you to their terms and conditions that can NOT be found anywhere on their app or by sending you a copy and paste blurred ineligible screenshot of terms and conditions that you can NOT read. Their sales practices are at best amateurish and at best downright underhand and dodgy.
My learn is do NOT deal with this Company that is registered in the Netherlands, operating under Hong Kong law with a serviced office building in Edinburgh! You have been warned.
24 June 2026
Unprompted review
Reply from TrainPal
Hi Mike O, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Fantastic
Fantastic! A friend introduced me and I haven’t looked back since. Thank you for cheaper journeys and for your super easy app!
24 June 2026
Unprompted review
Reply from TrainPal
Dear Claire Johnson, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Booking trip was fine as usual
Booking trip was fine as usual. However, due to high temperature weather warning, I cancelled the trip and requested a full refund (as per advice of train companies). Let’s see how that goes!
Also, journey tracker showed the train that I had intended to take as running (and showed its “progress”) when it was cancelled. If I had been travelling this information was incorrect and unhelpful.
24 June 2026
Unprompted review
Reply from TrainPal
Hi John M Squire, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
I have only recently got the app
I have only recently got the app, and have had mixed experiences. The booking process is easy, but it doesn't always seem to be possible to get an e ticket, which makes it difficult to get a ticket from Heathrow terminal 5 to another station as there is no machine to retrieve the ticket.
I was prompted to review my experience but not given an incentive.
23 June 2026
Unprompted review
Reply from TrainPal
Dear Andrea Sprenger, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Effient with the times off arrival .
Effient with the times off arrival .. always informing you you need to get off a certain amount off stops.
22 June 2026
Unprompted review
Reply from TrainPal
Dear Samantha Welch, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Horrendous company with a really shoddy…
Horrendous company with a really shoddy website. Under the flexi ticket, they will not send you a copy of the unique barcode for the ticket used on the specific day. This is needed to submit a delay claim and therefore you will be unable to do so. Use Trainline instead.
12 June 2026
Unprompted review
Reply from TrainPal
Hi Mukesh Modhvadia, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
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