MyTuxedo Reviews

1,027

•

4.7

Shopping & Fashion

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great overall experience with this company, consistently praising the wonderful service. Customers frequently highlight the exceptional quality of the garments and note that the delivered products match the online descriptions remarkably well. Many consumers are extremely satisfied with the remarkably swift shipping times, receiving their purchases safely and well within expected timeframes. Buyers often emphasize that the detailed sizing guides are extremely accurate, leading to a great fit across various ordered items. However, a small group of people felt that the external courier service used for international transport caused frustrating delivery delays.

What people talk about most

Product

People report high satisfaction and appreciation regarding the product quality and accurate sizing. Consumers... See more

Quality

Customers consistently note positive experiences with quality, highlighting high standards and first-class... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting fast shipping times and orders... See more

Service

Reviewers mention positive feedback about service, highlighting superb and reliable assistance with items.... See more

Reviews shaping this summary

I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more

Company replied

As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more

Company replied

excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done

Company replied

Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more

Company replied

Company details

Shopping & Fashion

Written by the company

MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.

Contact info

MyTuxedo PO Box 87, 5032, Brooklyn Park, Australia
info@mytuxedo.com.au
mytuxedo.com.au

4.7

Excellent

1k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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47 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Aug 1, 2023

It was a very easy process to order…

It was a very easy process to order what I needed.

9 July 2023

Reply from MyTuxedo

Aug 10, 2023

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Aug 1, 2023

Itwent as planned…

It was what i ordered and it arrived within the due time period .

9 July 2023

Reply from MyTuxedo

Aug 10, 2023

Jul 4, 2023

Had a weblink .com.au so thought it was…

Had a weblink .com.au so thought it was from australia but it wasnt. But it still came within a week and a half. Still give it 5 stars for prompt service and great quality.

12 June 2023

Reply from MyTuxedo

Jul 7, 2023

Jun 20, 2023

Fantastic

Fantastic, fast delivery

29 May 2023

Reply from MyTuxedo

Jun 23, 2023

Hello Robert,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Jun 15, 2023

I just received my Harris Tweed jacket by express post in good condition 8 working days days after ordering. That’s pretty good seeing it had to come from Essex UK to Brisbane. CouriersPlease kept me informed of Australian transit by email. The jacket is exactly as described and as shown in the photos. The measurements are exact and it fits well, looks great and is comfortable. The quality Harris Tweed fabric did not disappoint. I have no issues and would buy from this company again.

25 May 2023

Unprompted review

Reply from MyTuxedo

May 25, 2023

Hello Richard,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

May 16, 2023

3 April 2023

Reply from MyTuxedo

Apr 27, 2023

Thanks Dennis,

Glad you liked.

Dave Butcher
Customer Service Manager

Apr 24, 2023

got exactly what I was looking for…

I got exactly what I was looking for and the service was soooo prompt.

2 April 2023

Reply from MyTuxedo

Apr 25, 2023

Thanks Dellis.

Apr 18, 2023

Extremely Late Delivery

My tuxedo jacket which I purchased on the 27th March has not yet arrived. It has been way past the expected delivery date of 10-14 days. I am deeply disappointed as I was looking forward to wearing the new jacket at an event in the coming few days. There is also no tracking so I don’t know if it has even been shipped or is being delivered or has not been sent in the first place.

Despite my frustration, I have reached out via email to the company on the 13th April and have not received a response despite the company stating a response back in less than 24hrs! It is currently the 18th April and I have still not received my order, and it’s almost been a month. It feels like My Tuxedo has stolen my $200 and that I have been scammed.

26 March 2023

Reply from MyTuxedo

Apr 21, 2023

Hi Mr Joshua D'Souza,

Firstly, let me apologise on behalf of our Carrier who this morning delivered your Jacket so I hope it’s in time for the event.

As you stated it is 5 working days late and over the promised 10-14 working days so I have refunded you the delivery fee paid.

I can’t see any contact from you in our ticketing system, which is why nobody has responded?

MyTuxedo have 100% not stolen your $200 and you have not been scammed and I have opened an investigation with our Carrier as we despatched your jacket the day you placed the order.

Sorry again for any inconvenience caused.

Dave Butcher
Customer Service & operations Manager

Apr 13, 2023

Very fast shipping from UK

Despite the shirt being shipped from the UK, it still managed to arrive very quickly.

21 March 2023

Reply from MyTuxedo

Apr 21, 2023

Hi Michael,

Thanks for taking the time to leave your review and such kind words.

We look forward to servicing your Formalwear needs again in the future.

Have a fantastic weekend.

Dave Butcher
Customer Service Manager

Apr 5, 2023

Ease of shopping and communication!!!

13 March 2023

Reply from MyTuxedo

Apr 12, 2023

Thanks Anthony,

Dave Butcher
Customer Service Manager

Mar 31, 2023

Tweed pants

Good communication. Good product. Quick delivery from overseas

8 March 2023

Reply from MyTuxedo

Apr 3, 2023

Hi valued customer,

Thanks for taking the time to leave such as positive review and your kind words.

We look forward to servicing your formal wear needs again soon.

Thanks

Dave Butcher
Customer Service Manager

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