mytyres.co.uk Reviews 16,393

2 orders, (56934930 / 56934931).
Original was placed on the 4th if May with an estimated delivery date of 15th of May.
Tried to contact them, there is no to speak to a human, chat is "Tread", and AI Agent which can only seem to give you an order status, so tried calling only to meet "Alloy", the other ridiculous AI agent who get's stuck in the same loop. The updated I kept getting was that My order was with DPD (and ref number provided). When checking on DPD, they're response was they had not yet received the package from MyTyres for delivery.
21st of May, requested cancellation, let's see if get my money back. All of this could've been avoided had I been able to speak to a human being. Although I am not sure what they've had said, because according the website, these tires were in stock.

DO NOT USE THIS COMPANY! The customer service and tracking non existent. The AI will give you nothing RE delivery and all details relate to the package being delivered by DPD DE to warehouse in Germany. It's been just over 2 weeks now - the delivery date of the 19 has been and gone and I have no info RE DPD UK about these tyres. You cannot cancel. This company is a sham/racket.

A bad experience. The tyres arrived later than the company had stated, and they were shipped from Germany, which wasn’t mentioned on the website. The “partner” who was supposed to fit the tyres has no connection with this company, and the fitting price was twice as high as that stated on the company’s website when selecting the fitting location. No way to get in touch: the phone and chat options are all useless AI. Overall, I wouldn’t recommend them and I won’t be using them again.

After over 2 weeks of waiting for the tyres to be delivered and a few unanswered enquiries about the status I decided to cancel my order. The website let me and I got an email with a link to confirm my cancellation, which I used. Then I got another email saying cancellation is not possible because my order has been handed over to their warehouse. Stay away if you value your time and money.

Website claims "Fast & Free UK delivery" within 3-5 days (***More than 90% of our orders reach the customer in the specified delivery time.), but after 3 weeks only one of my two motorcycle tyres arrived.

I attempted to call, attempted to email multiple times and was met with radio silence.

I later found via their awful order tracking that the front tyre had been cancelled. No contact from them. No idea if I'll get the money back. Chargeback it is.

Garbage company, don't use.

Honestly this is probably the worst company I have ever dealt with, there site says "FAST FREE DELIVERY" It was neither fast or free, its been over 2 weeks and I have still not received my tyres. And there messaging service is horrendous, they can't give you a firm answer regarding anything.
I was charged for delivery and am still waiting for a refund
I would not recommend anyone to use this firm.
I never normally leave negative reviews, I always try to be constructive but in this instance I'm left with no choice as there isn't anything good to say about them, I wish I read the reviews before buying from them.

That company its scam
Order two tyres
Arrived one other its no idea where. In uk no phone number to ring them.
Awoid it

Genuinely an awful company. Do not use. I ordered four tyres. They delivered two tyres. I try emailing, WhatsApp, message, call, and it's all some AI bot. Keeps repeating itself. And can not appear to get a refund. There must be humans because I got two tyres but can not speak the humans. It's awful. They are just ignoring me and I have to have the tyres by a certain date and it's now been a week.

Update:
Now two weeks on from ordering on 12 May and still do not have half my order. Dozens of emails and still getting made-up excuses that it will be delivered by 3 June but zero attempt to give any tracking number.

Promise to deliver in 2 to 4 days it’s nearly a month still no tires no chance to contacting anyone from customer support only AI when I’ve contacted via AI chat I’ve been told that they will contact my mother and she will deal with the issue absolutely rubbish

The Team at mytyres.co.uk,

Thank you for your email of the 11th May 2026.

I have been unable to get any further information about the status of my order. I have tried both by contacting your “friendly” bot and by so called live chat. Both methods have proved utterly useless.

I have not received my tyres for which I have already paid. In the absence of any information from you I have to assume that either a) you are unable to supply or b) are in financial difficulties and on the way to bankruptcy.
In either case (a) or (b) I claim the right to demand for the immediate restitution of all monies that I have paid to you.

Martin Dickinson

On 14 May 2026, at 22:14, mytyres.co.uk

Placed an order online. No coms from vendor for over a week. Chased up and encountered:

-Dead answerphone.
-Limited quality response chatbot.
-Zero response to emails.
-Zero response to Whatsapp until repeatedly requesting cancellation.
-24hr response to their cancellation form request (relatively instant when threatening to take away the order).
-Vague shipping confirmations with no evidence of tracking from the courier.

Checked in on Trustpilot reviews to check for scams, and seems they do operate, but hedge on customers waiting months on end so that they can win the business with low prices.

Have used Mytyres in the past and they were OK but have since used Camskill. However on a set of 4 Conti SC7 mytyres were a significant amount cheaper. Their website promises 'fast delivery' and this is in bold text, however I ordered on 29/4 and their estimate is 21/5. One tyre arrived on 12/5 but now there is no tracking info available, just the 21/5 estimate. This really is not an acceptable way to do business and if I'd seen the Trustpilot rating I'd have used someone else. Don't make the mistake I did if you need tyres urgently (as most buyers do).

Absolutely disgusting customer service! Only received 2 of the 4 tyres ordered, tried to call them and got some sort of automated chat bot making strange typing noises, went around and around with that. Tried email, no joy, tried the whatsapp, again automated chat, tried my best but kept on saying they were in transit with DPD and giving me a tracking number. Tracking number stated parcel info handed to DPD but not received. So delivery date come and gone, 2 tyres delivered and 2 God knows where! Can't speak to a human, chat bot doesn't understand, company doesn't care!
Company is in Germany not uk based at all.
Don't know where to go from here other than to get my credit card company involved
Only recommendation i can give this company is that you use someone else, stay well clear.

Tyres showed as delivered in 2-5 days from order, so I ordered them. Delivery tracking number was created 6 days later. 15 days after ordering the tyres turned up, with the tracking showing the parcel being shipped only after I sent a cancellation request for my order. I sent the company two messages asking about the delay and then for a cancellation, and they never responded to either of them. A complete false economy of a website, with completely inaccurate estimated delivery times. I would not have ordered if I’d known how long it would take. Very unhappy.

Terrible company. Don’t expect to receive anything you pay for !

I was struggling to find an exact factory-spec, BMW Star-Marked tyre (Maxxis Premitra HP6) locally without paying main dealer prices. MyTyres had exactly what I needed for nearly half the price.

I went in knowing the tyre was coming from mainland Europe, so I expected a slightly longer delivery time. I ordered on April 21st and it arrived on May 8th. The communication was actually very good. I was kept informed from the warehouse dispatch right up to it hitting UK customs. There was a natural gap in tracking updates while it crossed the border, which is totally understandable with current freight and customs delays.

The tyre arrived exactly as described, brand new and correct to the letter. If you are in an emergency and need a tyre tomorrow, you might need to shop locally. But if you want to save a lot of money and can afford to wait a couple of weeks, my experience with MyTyres was really good. I would definitely use them again.

Website provided misleading delivery date of 2 to 5 working days. Its been 15 working days and only 2 or the 4 tyres have arrived. No idea if or when the remaining tyres will arrive. Both tyres are over 1 year old which is unacceptable. It seems impossible to actually speak to anyone in customer services, they don't respond to emails, and effectively, I am now left with seeking to ask my credit card provider to step in and provide assistance. Its a disgusting service from a terrible provider and entirely misleading. I would suggest any potential customer avoid this company at all costs in the future.

What went wrong? Everything! Ordered tyres and payment taken.. then things went wrong! Following day got invoice and then DPD tracking number.. looking good. Four tyres were needed urgently so watched tracking with parcel leaving depot in Germany and then head south.. odd but presumably to an airport..then nothing. Genuinely thought I had been scammed by fake internet company. One month later still nothing.. chased on line nil response.. started to report issue to my bank.. so cancelled order in an attempt for my bank to recover my funds.. had cancellation notice and thus ordered four tyres from a different supplier which arrived the next day! Three days after cancelling arrive home to find four tyres sitting on my lawn! Wtf! Contacted Mytyres who now stated they won”t refund due to my tyres now being delivered! Now got four tyres that I don’t want so have to go through the rigmarole of contacting courier to collect and return! Mytyres stated that upon arrival at their depot they will return my funds.. 5 days after I received notification that they had been returned and acknowledged receipt still haven’t been repaid! Large sum of money out of pocket! So annoyed and so gutted! Save yourself the grief and go elsewhere! They are not uk based so don’t fall for that trap!

If this company carries on as is they won't last long, payment failure, can't take payment! call centre is a joke AI nonsense that can't even understand you! and if ask for human none ever available!! Don't get me wrong I've used them before no problem but now can't even pay for your items! how can you survive if unable to sell? Which is a big shame as free postage and competitive prices.

Avoid this organisation. Long delivery delays, webchats that go unanswered, AI call handling that doesn't work, and no other ways to contact. Pay a little more elsewhere and don't waist your time dealing with mytyres.