mytyres.co.uk Reviews 

Ordered one tyre 5 days back. Not dispatched so far nor answer of any query expect automated bot replies. I wont order with them ever again. Very disappointed

this a bullshit company place the order on 6th june still no delivery! keep changing estimated delivery dates. no customer support at all. all stupid robots on phone and chat!!

I order a pair of 245/40/19 Turanza's on 18 May 2026, expecting them to arrive at the fitting garage within a couple of days, but they didn't show up until 04 June 2026. I was eager to get them fitting before I went on holiday but the tyres received weren't even a match. One was the correct tyre and one was a 17 inch of completely different brand. This forced me to buy another pair locally so I could get away on holiday.

I obviously emailed MyTyres and explained the situation, requesting a refund for the order. I was then asked to provide full details of the 2 tyres, which were at the fitting garage they were delivered to, meaning I had to make a pointless trip to the garage to take some photos of the tyres and emailed them back to MyTyres on 09 June 2026. Nothing heard regarding the refund so I followed up with another email. To my surprise, I received an email in German asking for the details of the 2 tyres so they could arrange collection and then issue the refund. And that is where I am at the moment. Going round in circles with emails in multiple languages asking for the same information I have already provided.

I intend to NEVER use this company again and hope this experience serves as a warning to others.

Absolutely not recommended. Avoid if you can. Delivery time so long. Absolutely no customers service so silly IA as the helpline. Waiting for tyres 3 weeks. 2 tyres already 2 years old.

I speak as i find.
I ordered a set of 4 Goodride winter tyres for a delivered price of £197.00.
They were ordered on the 8th of this month and were delivered today by DPD
and placed inside my porch. No they were not delivered in a few days but were delivered in 8 working days with free delivery from Germany. Will i use this company again yes i will. Will i recomend this company, yes as long as you do not need the tyres imiediately they are great value for money.

Absolutely atrocious company to deal with. They claim to have shipped from A UK warehouse to a UK address with a 16 day delivery. The tracking number opens an Italian transport companies website and they have no record of it. Mytyres chatbot was clearly bought cheap from Ali Express because it has an IQ below zero. There seems to be no chance of talking to a human. Buyer beware....

Dreadful company to deal with. Delivery 3 to 5 working day's, yea right!! 15 working days and still no sign of my tyre. Asked for a refund and was told ... yes you guessed it 3 to 5 working days, we are now 7 working days and no refund, and as you'd expect no reply from any emails.
DO NOT BUY FROM THIS COMPANY.

Wish I had read the reviews 1st. They are selling tyres offering 3-5days delivery. Reality is 3 to 4 weeks.

They can only be contacted via Ai on the chat line and phone. I ordered a tyre and when the delivery date passed without a delivery, I finally found out they hadn’t processed the order, Delivery takes many weeks, compounded be the lack of ordering in the first place.
DO NOT USE THIS COMPANY!

I'm gonna give these guys 5 stars because I unfortunately did'nt realise the slow delivery service that everyone is complaining about.

I asked for cancellation and they promptly sorted it out and gave me a refund. If in the future I had more time and wanted tyres, I would probably use them.

Tyres were cheap but then they provided the wrong number for the garage where they were being delivered. When I tried querying it, they were of zero help. Getting support from them is almost impossible. They use an outsourced company that has no clue about anything.
And then when I did get the tyres, the garage told me they were actually 3 years old (new, but from 2023) which they don't mention on the site when you purchase.
Overall, terrible customer experience

Absolutely waste of time ordering from this company. It states 2-5 working days for delivery and when they don’t deliver and you try contacting them, they have Ai just having you go around in circles. They say a human will give you a call back and they never do
Order at your own peril !!! You have been warned.

This is the second time I buy tyres here. The first time was in 2020 during COVID lockdown and they were brilliant. Very fast and competitive prices.
Unfortunately I can't say the same about my more recent experience. I ordered 4 tyres on 13/05. Delivery was delayed by one week and when I finally received my order on 30/05, they sent me only 2 tyres!
I reported this straight away. The company apologised and promised to sort it quickly. It's 15/06 now and the two other tyres haven't even been shipped yet.

I’ve been using this website for some time now and have placed around 4 orders in total. Everything was fine — very good prices and a wide selection of tyres. Delivery usually took about 7 days, which is what I expected, as I knew the tyres were shipped from Europe, specifically from Germany.
Up to that point, my experience was 5/5 with no issues.
However, my last order changed my opinion. The tyre took around 25 days to arrive, and the tracking information was completely inaccurate. I decided to cancel the order and returned the unnecessary tyre. Supposedly, the refund was processed a long time ago, but I still haven’t received the money. Contacting customer support is pointless — it’s just an AI bot.
Everything is fine as long as the order goes smoothly and you don’t need to contact customer support.
Now my rating is 2/5.

Do not use this company. Wish I had checked reviews before purchasing. Tyres arrived at garage. We had laid to have these fitted. Mytyres did not send pin code, so we had to pay for the fitting, even though we had already done this through my tyres. Can not get in contact with this company at all. An AI bot on phone and chats. It's shocking. Fortunately paid with PayPal so will be able to claim amount paid back.

Absolutely brilliant service. I purchased general grabber cross all season 225/55/19 for my 2017 Nissan Xtrail and they arrived within 8 days. I have saved over £300 when comparing alternative online prices. Thank you so much. UK review.

An absolute joke of a company. People like this should NOT be allowed to conduct business in the UK. The tyres come from Germany. I have waited 2 weeks for delivery which was estimated 2 days ago. They have not responded to my message from 2 days ago and the only phone number that works for them leads you to the most painfully stupid AI. It asked for and I provided my order number and phone number 5 times and it just kept asking the same questions. This is disgusting business practice. I will be contacting my bank and the consumer watchdog.

Poor communication on a long lead time. On the website it states "fast and free UK delivery". It is free but sadly not fast. 6 week delivery time with poor communication. Would not use this company again.

Shocking, wouldn't recommend to anyone and to avoid as this company will only wind you up.
Ordered a pair of tyres, on order number RD 57069852 got dispatch updates etc too tell me they are on route, delivery goes past the delivery day, chase up with there rubbish AI system, and then receive an email the day after there due to be told they not even been dispatched. Awful. Wish id looked at there reviews first before ordering.

Ordered two tyres for old BMW, good price in comparison to Blackcircles. Delivery was scheduled for 21 days later and was notified that the order has been shipped to warehouse in the UK.When the tyres didn’t turn up I tried to call them. No luck there;they don’t have easy access to staff, all service is machine based. Then a week later the order was cancelled by them with no reason other than the term “OTHER” and they were going to return the purchase price-circa £950. I am still waiting now 20 days later for that to arrive in my account. My advice to anyone who uses this company to stay away and look for a supplier who values happy customers.