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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant frustration with the customer service, describing it as unhelpful and unresponsive. Reviewers frequently mention issues with slow response times and a perceived inability of support staff to understand or address their concerns effectively. The website is also a point of contention, with some users reporting difficulties with its functionality. A recurring theme among dissatisfied customers is the verification process, where many report being asked for the same documentation repeatedly or having valid documents rejected without clear explanation. While some users found good discount codes, others felt that the offers were not genuinely beneficial or that many discount codes simply did not work.

What people talk about most

Customer service

People report negative experiences with customer service, often describing it as non-existent, unhelpful, and... See more

Discount

Users describe ambiguous interactions with discounts. Many reviewers report issues with discount codes not... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report a lack of response to their inquiries,... See more

Response time

Customers consistently express frustration with the slow and unhelpful response times. Many report not... See more

Website

Customers consistently express frustration with the website. Many report issues such as being redirected when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter has never been able to successfully use her account. We have tried to contact UNiDAYS on several occasions and had no response. She has even asked for her account to be deactivated so sh... See more

Company replied

Rated 3 out of 5 stars

Offers are usually not very good. 10% discount only on full price merch, which is cheaper in house anyway most of the time. You do get a good deal now and then, though.

Company replied

Rated 5 out of 5 stars

Great service, my only issue - you’re not able to use your membership in foreign stores e.g. if you want use a UK membership in a German Apple Store, they are not able to recognise student discounts.... See more

Company replied


Company details

  1. #10 of 13 best companies in Advertising agency
  2. #9 of 11 best companies in Coupon service
  3. #13 of 17 best companies in Marketing agency
  4. #4 of 6 best companies in Media and Marketing Agency

About UNiDAYS

Written by the company

UNiDAYS is the world’s largest Student Identity Platform. With over 22 million verified members across 115 markets, we take 800+ of the biggest brands into the hearts and minds of tomorrow’s professionals.

UNiDAYS supports, enables and inspires young people to be their best selves, powering next-gen learning, earning and retail experiences.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good for students

give decent discounts immediately

1 August 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback brightened our day 🙌 Keep the good vibes coming, and we'll keep sending awesome UNiDAYS deals your way!

Rated 1 out of 5 stars

Customer Service

Hello, today I tried to create an account and they would not accept my school email, I opened a support ticket, and about 4 difference people were answering, but primarily Ben was the best, the rest: Raghavendra, Mandeep, Dorottya were all sending the same copy and paste text:
"In order to verify your account, we need you to provide us with a personal school email address, up to date student ID card or document with reference to your school, college or university.", when Ben is actually trying to fix my issue, I still cant make an account regardless of me doing everything asked, I find it so ridiculous. You need to fix your customer service.

11 January 2025
Unprompted review
UNiDAYS logo

Reply from UNiDAYS

We’re really sorry you’ve been experiencing issues verifying your UNiDAYS account.

We have requested more details so that we are able to look into this further for you.

Rated 5 out of 5 stars

Retour

Did not fit but retour worked perfectly

9 January 2025
UNiDAYS logo

Reply from UNiDAYS

Thanks for the rating! Your support means a
lot 😊 We hope you’re enjoying everything
UNiDAYS has to offer!

Rated 5 out of 5 stars

Easy and helpful

Great support with cheaper products from famous brands!

3 January 2025
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're
thrilled UNiDAYS is playing a small part in your
student journey!

Rated 5 out of 5 stars

Everything works, many deals

easy to use, updating matriculation every semester only takes a few seconds

7 January 2025
UNiDAYS logo

Reply from UNiDAYS

Stoppp, you're making us blush 😳🙈 Thanks sm
for sharing: you provide the good vibes, we
provide the savings!

Rated 4 out of 5 stars

sometimes codes don't work but maybe…

sometimes codes don't work but maybe its not unidays' fault
other than that I'm super happy with it

7 January 2025
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're thrilled UNiDAYS is playing a small part in your student journey!

If any codes are giving you trouble, shoot us an email at help@myunidays.com and we'll do our best to jump right in and sort it out!

Rated 4 out of 5 stars

Worked!

Can recommend it

7 January 2025
UNiDAYS logo

Reply from UNiDAYS

👊 Your support means everything to us. We're
thrilled UNiDAYS is playing a small part in your
student journey!

Rated 1 out of 5 stars

Most of the codes dont work out or have…

Most of the codes dont work out or have too many restrictions

1 January 2025
UNiDAYS logo

Reply from UNiDAYS

Oh no, sorry to hear about the hassle you've been going through with redeeming UNiDAYS offers. That's not our vibe at all!

If it's still giving you trouble, shoot us an email at help@myunidays.com. We'll do our best to jump right in and sort it out!

Rated 5 out of 5 stars

Love the Codes

I very rarely had problems with Unidays - everything works great, the codes work and really help you to save money

7 January 2025
UNiDAYS logo

Reply from UNiDAYS

Love that you're saving money with UNiDAYS 🎉 Keep cashing in those savings and living your best student life!

Rated 3 out of 5 stars

Missing transparency about coupon availability.

All the Coupons are more or less irrelevant and you Notice at checkout that all of the products are not viable for the coupon. Would like to see more transparency about this issue in the Unidays website!

30 December 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for keeping it real with your feedback!
We'll make sure to pass it along to the right
UNiDAYS team. Your voice matters! 🗣👂

Rated 4 out of 5 stars
UNiDAYS logo

Reply from UNiDAYS

Sorry to hear you're having a rough time with some UNiDAYS codes.
If it's still causing you stress, shoot us a message at help@myunidays.com and we'll hop on it. We're here to make things better, promise!

Rated 5 out of 5 stars

Love

Good discounts and deals for students!

31 January 2024
UNiDAYS logo

Reply from UNiDAYS

Thanks for spreading the UNiDAYS love 💖
Making your student life easier is literally our
jobs, so glad it’s working!

Rated 5 out of 5 stars

Very interesting discount campaigns for…

Very interesting discount campaigns for well-known brands. I always like to use them. It's fun

2 January 2025
UNiDAYS logo

Reply from UNiDAYS

Yassss, this is what we live for! Hearing that you're loving UNiDAYS puts a huge smile on our faces! 😊✨

Rated 5 out of 5 stars

No issues

No problems

26 December 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback (even in stars) is super
valuable 😎 Keep enjoying the perks and if you
need anything just let us know!

Rated 5 out of 5 stars

Extra Discounts

Got some discount when buying speakers. Nothing better than some extra discount !!

1 December 2024
UNiDAYS logo

Reply from UNiDAYS

Love that you're saving money with UNiDAYS 🎉 Keep cashing in those savings and living your best student life!

Rated 5 out of 5 stars

good for students

the support is very good, fast and kind

28 December 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback brightened our day 🙌 Keep the
good vibes coming, and we'll keep sending awesome UNiDAYS deals your way!

Rated 5 out of 5 stars

Great

Easy to use!

27 May 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback (even in stars) is super
valuable 😎 Keep enjoying the perks and if you
need anything just let us know!

Rated 5 out of 5 stars

Smooth experience

1. The verification process was really simple and smooth; 2. Lots of discounts available.

27 December 2024
UNiDAYS logo

Reply from UNiDAYS

Your feedback brightened our day 🙌 Keep the
good vibes coming, and we'll keep sending awesome UNiDAYS deals your way!

Rated 3 out of 5 stars

Its good

Its good, i like it alot

20 December 2024
UNiDAYS logo

Reply from UNiDAYS

Got some dream brands in mind? Go ahead
and tweak your review to let us know — we want
to hook you up with savings you love🌟💰

Rated 5 out of 5 stars

thank you for being there

thank you for being there

25 December 2024
UNiDAYS logo

Reply from UNiDAYS

Hey Finn, thanks for leaving us a review, your rating means a lot to us 😊 Hope your UNiDAYS discounts are treating you well!

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