I had a small issue with my online order over the bank holiday (completely my mistake), but the customer service was nothing short of outstanding. I emailed for advice and the team responded almost... See more
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Absolutely fantastic so helpful & knowledgeable! Really helped us with an issue with a vape that wasn't bought from them either & went above & beyond! Absolutely recommend & would give more than 5... See more
Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great a... See more
Company replied
It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a r... See more
Company replied
Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
Unit 15 Stfit Park, TQ12 3SH, Newton Abbot, United Kingdom
- 01626 897776
- info@myvapestore.co.uk
- myvapestore.co.uk
4.9
Excellent
2k reviews
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Southmead Rd Bristol
Southmead Rd Bristol - morning Friday 07 February 2025
I asked for coils for Voopoo Drag S Pro, they don't fit. As far as I know this store doesn't do refunds therefore I'm likely to be stuck mouth of pocket. I went there against my better judgement as I was pressed for time
7 February 2025
Reply from My Vape Store
Hi Philip,
I am sorry to hear that you have been sold the wrong coils for your device. We are more than happy to replace them for you. We always do our best to make sure our customers have a decent shopping experience with us, we do indeed do refunds or exchanges on our products.
Just pop into the store with them and we will happily switch them out or refund them.
I appreciate your support and I'm sure we can resolve this for you.
We had a little chat about him BMX it…
We had a little chat about him BMX it reminded me of my boys riding them in 80s
3 January 2025
Reply from My Vape Store
Dave is a real whizz on that BMX he knows his stuff inside and out! Thanks for taking the time to review our services it's always appreciated!
Great friendly service lots of…
Great friendly service lots of knowledge would definitely recommend and great points system
30 December 2024
Reply from My Vape Store
Thanks Lorraine! Other companies could learn a thing or two from our generous points system for sure, glad you can make good use of it. Thanks for taking the time to leave us such positive feedback
The gentleman in the palace avenue…
The gentleman in the palace avenue branch in paignton ,is always so polite and helpful
5 stars to him !!!
3 January 2025
Reply from My Vape Store
That'll be Dave most likely! He's our Paignton resident vape expert. Always on hand with any info you might need. He'll be happy to read this i'm sure so thank you for the positive feedback and hope to see you back in again real soon!
Reply from My Vape Store
Thanks Jon! Stick with us and we can promise that same great service every go around! Thanks for taking the time to leave us such positive feedback too!
Reply from My Vape Store
Thanks Paul! Much appreciated. Hopefully see you back in soon!
Return of the Specialist Store
It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a real change from shopping in a faceless supermarket where choosing the correct product is a bit of a lottery.
23 December 2024
Reply from My Vape Store
So glad you appreciate our level of personalised service! We revel in answering your questions and any question we can't answer, we're excited to find an answer for. Both us and our customers learn along the way and the more people we can help, the more we can learn!
Very friendly
Very friendly. Has a great selection of vapes & juices plus coils and vape set up
24 December 2024
Reply from My Vape Store
Thanks Maria! We've got it all, a one stop shop for anything 'vape' Thanks for the review it's much appreciated!
Friendly and easy
Really friendly people, nice vibe and helpful as I know very little about vaping
24 December 2024
Reply from My Vape Store
We learn it all inside and out so that you don't have to! Any questions or info you need going forward just pop in. We're always happy to help out. Thanks for the positive feedback it's always very much appreciated!
Well normally friendly and happy to…
Well normally friendly and happy to help but this time the person serving wasn’t very helpful and felt like he didn’t want to be there
24 December 2024
the team that work in the southmead…
the team that work in the southmead shop are amazing and always there to help
30 December 2024
Reply from My Vape Store
Yes we're always ready and able to help. Helping out our customers may well be the most enjoyable part of our work! thanks for the review Jess!
Reply from My Vape Store
Thanks Gary! Much appreciated bud!
Reply from My Vape Store
Thank you Emma! We've got all the time in the world for all our lovely customers.
Just very helpful and they always have…
Just very helpful and they always have what I want
23 December 2024
Reply from My Vape Store
Glad to hear it! But if ever we don't have what you're looking for just let us know and we can surely get it in on your behalf. Thanks for the review Louise we appreciate it!
Just the fact everyone is always very…
Just the fact everyone is always very helpful 😊
21 December 2024
Always a friendly welcome and helpful
28 December 2024
Reply from My Vape Store
Bless you thanks for that it's always appreciated!
Reply from My Vape Store
Thanks Pippa! Love to hear it. Hope to see you in again soonish!
Always friendly helpful staff in every…
Always friendly helpful staff in every store.
Always have the products I want.
24 December 2024
Great store
Great store. Staff always very pleasant and helpful and the reward system is awesome. Highly recommend.
18 December 2024
Reply from My Vape Store
Thanks Kim! Those points soon add up right? Who doesn't like the odd fiver off here and there. Happy new years to you and hope to see you back in soon!
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