Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
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Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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My experience has been very good
My experience has been very good, everyone is professional and want to help I appreciate the kindness of the staff, medical support and Doctors. Thank you all!
1 August 2026
Reply from Zing Health
Thank you for your kind words, DTA Thomas! We're glad to hear you've had a positive experience with our team and providers. We appreciate your trust in Zing Health and look forward to continuing to serve you. 💙
Zing is the best good…
Zing is the best good communication?also papa so I can get to appointments and cleaning when I need it
1 August 2026
Reply from Zing Health
Hi Pamela, thank you for your kind words! We're delighted to hear that you're enjoying the support and communication from Zing Health. We're especially glad that the Papa benefit is helping you get to appointments and with household tasks when needed. Thank you for being a valued member!
Everyone is so friendly and the doctors…
Everyone is so friendly and the doctors is real good I just want to say thank you
30 July 2026
Reply from Zing Health
Hi Oliver, thank you for your review! We're so glad to hear that you've had a positive experience with our friendly team and your doctors. We appreciate your kind words and thank you for being a valued Zing Health member.
Reply from Zing Health
Hi, thank you for your review! We're glad we could be there when you needed us and appreciate you taking the time to share your experience.
Reply from Zing Health
Hi John, thank you for your 5-star review and for sharing your feedback. We appreciate hearing from our members and understand how important vaccinations are to maintaining good health. Your comments help us better understand what matters most to those we serve. Thank you for taking the time to share your thoughts.
Very informative and great I get my…
Very informative and great I get my prescriptions delivered home with no problems.
1 August 2026
Reply from Zing Health
Hi Thomas, thank you for your review! We're pleased to hear that you've found our information helpful and that your prescription deliveries have been arriving smoothly. Making healthcare convenient for our members is important to us, and we're glad to be part of your care experience. Wishing you continued good health Thanks for choosing Zing Health.
Reply from Zing Health
Hi, thank you for your review! We're happy to hear that everything is going well and that you've had a positive experience with Zing Health. Your feedback is truly appreciated, and we're glad to be part of your healthcare journey.
That your customer’s health needs are morally taken care of.
I joined Zinghealth Care provider beginning July 1st 2026. I am yet to understand all the services I need but I am satisfied so far.
10 August 2026
Reply from Zing Health
Hi Fortune, thank you for your review and for choosing Zing Health. We're pleased to hear that your experience since joining on July 1, 2026, has been a positive one. As you continue learning about your benefits and services, we're here to help every step of the way and support your healthcare needs. We're grateful to have you as a member!
My previous Medicare insurance dropped…
My previous Medicare insurance dropped patients without a care! Zing cam into the rescue and took me on as a patient. They have been helpful and supportive.
I am happy to be part of the Zing family.
1 August 2026
Reply from Zing Health
Hi Maria, thank you for sharing your experience. We're honored that you chose Zing Health and are glad our team was able to provide the support and assistance you needed during your transition. Knowing that you feel welcomed and cared for means a great deal to us.
We're proud to have you as part of the Zing family! 💙
Great Insurance!!
I just switched to Zing this year and it was wonderful. I would love to tell you how helpful and informative that Monica Roman from Woodstock Illinois. I had never heard of Zing before talking with her. I love the extra money to help with healthy food. I've had the watchman device put in my heart and everything went smoothly. At Humana I would have gone through much more to get it done. I love Zing and had my neighbor go see Monica, and she went with Zing too.
1 August 2026
Reply from Zing Health
Hi Kim, thank you for your review! We're so glad to hear that your switch to Zing Health has been a positive experience and that Monica Roman provided such helpful guidance. We're also happy to know you're enjoying your benefits and receiving the care you need.
Thank you for choosing Zing Health and for sharing your experience! 💙
Zing is the right thing
Staff is professional but friendly. I appreciated not having to wait 20 minutes after appointment time to see the doctor. Having a team of professionals is very reassuring. Very pleased with overall care and attention from Zing Healthcare!
1 August 2026
Reply from Zing Health
Hi Avis, thank you for sharing your experience! We're delighted to hear that our staff was both professional and friendly, and that you felt well cared for by your healthcare team. Providing timely, attentive care is important to us, and we're so pleased you're happy with the support you've received.
We appreciate your trust in Zing Health! 💙
It works good accepted at places like…
It works good accepted at places like when I had bcbs.
1 August 2026
Reply from Zing Health
Thank you for your feedback, Brian! We're glad to hear your coverage is working well for you and that you're able to access care at the places you need, just as you did before. We appreciate you taking the time to share your experience and thank you for being a valued Zing Health member. 💙
The people were very professional all…
The people were very professional all the way from the reception,stenographer and doctor. Great service.
1 August 2026
Reply from Zing Health
Thank you for your feedback, Laroy! We're delighted to hear that everyone, from the reception staff to the doctor, provided you with professional and excellent service. We appreciate you taking the time to share your experience and thank you for choosing Zing Health. 💙
I was left at a doctors office again
I was left at a doctors office again. This has happened several times and you want me to go all the way into the middle of Toledo in a very bad neighborhood to see a general practitioner. No thanks.
7 July 2026
Reply from Zing Health
Thank you for sharing your experience, Lisa. We are truly sorry to hear that you were left at your doctor's office and understand how frustrating and stressful that must have been, especially since this has happened more than once. We also appreciate your concerns regarding provider locations and feeling comfortable and safe when accessing care. A member of our team will be reaching out to discuss these issues with you, review your concerns, and work toward finding a better solution. Thank you for bringing this to our attention and giving us the opportunity to improve your experience. 💙
when i got my zing account last year…
when i got my zing account last year during the sign up period i was happy because you paid for inhalers. i discussed this with the agent on the phone. i also discussed my chosen physican. my new coverage took effect on 1/1/26. in july i visited my primary physcian, then received a letter from Oak Street Health that my insurance carrier had picked them as my primary provider????? i spoke with zing rep, who have told me that the policy i was given, "elite" my dr. did not participate in. he is listed as a provider on the zing website, and i know he participates because my husband had zing b-4 he passed away. this dr. has been our primary physcian for 30 years now. when i was signed up for this new policy nothing regarding this infor was disclosed, and 6 months after the policy went into effect i receive a letter.?? there is something so wrong with this situation i don't even know how to word it completely. why would i allow someone who i don't know from an insurance company pick my primary physcian???? I WOULD NOT. this situation needs to be corrected.
1 August 2026
Reply from Zing Health
Hi Linda,
Thank you for sharing your experience. We understand how upsetting and frustrating this situation must be, especially after being with your physician for 30 years and believing your coverage would allow you to continue that relationship.
We sincerely appreciate you bringing this to our attention. I will be reaching out to gather additional information and better understand what happened so I can see how I may be able to assist.
The Zing Health Team
Patient
The first lady that I talked to was very nice and patient with me she let me explain first then she helped me with my problem and the gentleman after her was very helpful too they were both very helpful
1 August 2026
Reply from Zing Health
Hi,
Thank you for your kind feedback! We're delighted to hear that both representatives took the time to listen, show patience, and help resolve your concern. Providing compassionate and helpful service is what we strive for, and we're pleased that our team delivered that experience for you.
The Zing Health Team
It's good to talk to people who care so…
It's good to talk to people who care so much. Everyone is p I literally and are willing to help you.
1 August 2026
Reply from Zing Health
Thank you for your kind words! We're so glad to hear you felt cared for and supported. Providing compassionate service is important to us, and we appreciate you taking the time to share your experience.
Help for new subscribers etc.
I sent an email to the pharmacy department and only received an automated message saying someone would get back to me.
Also I am confused about benefits that I wish were explained to me in the beginning, without me having to dig through all these books. I have difficulty with all this and I know I have missed out on things I deserve.
1 August 2026
Reply from Zing Health
Thank you for your feedback, Susan. We’re sorry to hear about your experience and understand how overwhelming plan information can be. A member of our team will follow up with you to help answer your questions, review your benefits, and ensure you have the information and support you need. We appreciate you bringing this to our attention.
I like my plan and what it offers
5 August 2025
Reply from Zing Health
Thank you for your feedback, Debbie! We're glad to hear you're enjoying your plan and the benefits it offers. We appreciate you being a valued member of the Zing Health family. 💙
Reply from Zing Health
Thank you, Charita! We truly appreciate your kind words and are grateful for the opportunity to serve you. Thank you for being a valued Zing Health member! 💙
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