Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
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Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2k reviews
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The pamphlet sent with information that doesn’t explain really how to go about on how to use it correctly explaining doesn’t…
The pamphlet about explaining doesn’t explain much like how where you can spend your snap benefit, including over-the-counter stuff speaking to someone that can understand and speak well enough to understand. Most recall Center are people not being rude either don’t understand or just keep repeating the same verse over and over because they cannot speak language well have a number to call to speak to a representative. Not their call Center have issues getting my medication delivered correctly and then Time the representative that helped me get seen. I called them with an issue about my prescriptions and he just gave me attitude, but that is supposed to be taken care of just explained more about what Zing about and become more helpful have representatives understand speak well they’re more helpful please again not being rude. Thank you.
1 August 2026
Reply from Zing Health
Thank you for sharing your feedback, Rosa. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. A member of our team will follow up with you to discuss your benefits, address your medication concerns, and help ensure you have the support and information you need. Thank you for helping us improve. 💙
Reply from Zing Health
Thank you for your kind words! We're glad to hear you received detailed answers and never felt rushed. Providing thoughtful, helpful support is what we strive for, and we appreciate you being a valued Zing Health member. 💙
Reply from Zing Health
Thank you for your feedback! We're thrilled to hear you had a great customer service experience. Your feedback means a lot to our team.
Clarity
I was able to touch on a few questions that I had concerns about and she answered them very well which gave me more clarity on what I should be doing. Thank you.
1 August 2026
Reply from Zing Health
Thank you for sharing your experience, Jacqueline! We're pleased to hear your questions were answered and that you gained greater clarity and confidence. Thank you for taking the time to share your feedback, and we appreciate the opportunity to serve you.
Would like to set up presc at mailorder…
Would like to set up presc at mailorder for me and my husband HOW? I am handicap and need grocery delivery and shopping on line nobody will take our debit cards online
1 August 2026
Reply from Zing Health
Thank you for your feedback, Barbara. We understand the importance of convenient access to prescriptions and grocery benefits. A member of our team will follow up with you to discuss mail-order pharmacy options and help answer your questions about using your benefits. We appreciate you sharing your experience with us. 💙
Reply from Zing Health
Thank you for your kind words, Robert! We're thrilled to hear that your experience exceeded your expectations. We appreciate your feedback and are grateful to have you as part of the Zing Health family.
I don't like the fact that I can't go…
I don't like the fact that I can't go to any hospital or a certain facilities where I need treatment also the fact that I have to pay for a blood machine that I've had since 2011 was never having a copay or make a payment I have to do so with your company
1 August 2026
Reply from Zing Health
Thank you for sharing your concerns, Karen. We're sorry to hear about your experience and understand your frustration regarding provider access and medical equipment costs. We appreciate your feedback and will use it to help improve our members' experience
never received a list of doctors
never received a list of doctors, as promised. I will opt coverage soon!
1 August 2026
Reply from Zing Health
Thank you for your feedback, William. We sincerely apologize for the inconvenience. We will send a list of available providers to the email address we have on file to help you find the care you need. Thank you for bringing this to our attention.
Reply from Zing Health
Thank you for choosing Zing Health, Dwight! We're excited to have you as a new member and look forward to supporting you on your healthcare journey. Please don't hesitate to reach out if you have any questions along the way. 💙
Everything everything is nice is very nice
Everything is very nice. I enjoy the service. I thank you for your appointment and thank you for talking to the people on the phone. They are very pleasant and I believe that’s why I wanna stay for another year if I have the opportunity with y’all the highest score y’all want if we go up to 10 y’all have a 10 if we go to a bar y’all have a fly and thank you very much
1 August 2026
Reply from Zing Health
Thank you for your wonderful feedback, Sherrill! We're delighted to hear you're enjoying our service and that our team has made such a positive impression. Your kind words mean so much to us, and we look forward to continuing to serve you in the years ahead.
Reply from Zing Health
Thank you for your feedback, Dan. We're sorry to hear about your concern regarding this charge. A member of our team will follow up with you to review the details and help address any questions you may have. We appreciate you bringing this to our attention. 💙
Really Good.
Most of the Zing experiences were really GOOD.
Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services. Failed technology during virtual visits as well. Very frustrating for me as caregiver and made my wife, the patient, very angry at times. Takes a lot to make her angry.
1 August 2026
Reply from Zing Health
Thank you for your feedback, Jared. We're glad to hear that most of your experiences with Zing Health have been positive. We sincerely apologize for the frustration caused by the home health assessments, including the communication and technology issues you encountered. Your feedback is valuable, and we will share it with the appropriate teams as we work to improve the experience for our members and caregivers. 💙
The services are good except…
The services are good except Transportation need help with picking ppl up for doctors appointments
1 August 2026
Reply from Zing Health
Thank you for your feedback, Renee. We're glad to hear you've had a positive experience overall. We understand how important reliable transportation is for getting to medical appointments, and we appreciate you sharing your concerns. Your feedback helps us identify opportunities for improvement.
Reply from Zing Health
Thank you for your feedback, Edward! We're happy to hear that our team is responsive and helpful when you need assistance. We appreciate you taking the time to share your experience and thank you for being a valued Zing Health member.
Listen
Listen, the employees only repeat information without taking real situations and take consideration of the circumstances and real issues of the patients. The company’s or vendors that they used not deliver in a timely manner the benefits causing dangerous results to the members of your plan, not wheeling to accommodate needs of the chronically ill members. 🥹
1 August 2026
Reply from Zing Health
Thank you for sharing your feedback, Hilda. We’re sorry to hear about your experience and understand your concerns regarding communication and timely delivery of services. A member of our team will follow up with you to learn more about your situation and address your concerns. Your feedback is important and helps us improve the support we provide to our members.
Reply from Zing Health
Thank you for your feedback! We're delighted to hear you received professional, hands-on service and support. We appreciate you taking the time to share your experience and thank you for choosing Zing Health. 💙
My visit was excellent!!!!!
1 August 2026
Reply from Zing Health
Thank you for your feedback, Bernice! We're thrilled to hear that your visit was excellent. We appreciate you taking the time to share your experience and are grateful to have you as a valued Zing Health member.
Ever Contact Zingtime I contact Zing I get good…
Ever time I contact Zing I get good results.
1 August 2026
Reply from Zing Health
Thank you for your feedback, Sonja! We're happy to hear that each time you contact Zing Health, you receive the assistance you need. We appreciate your trust in us and look forward to continuing to support you. 💙
I have no issues with the health…Experience
I have no issues with the health insurance
1 August 2026
Reply from Zing Health
Thank you, Wanda! We're pleased to know you have had a smooth experience with your health coverage. Your feedback is greatly appreciated.
Keeping in touch and doing good in the…
Keeping in touch and doing good in the financial situations, thanks a lot for being there for me when I need you.
1 August 2026
Reply from Zing Health
Thank you for your kind words, Glenda! We're glad to hear that our team has been there for you and that you feel supported when you need us most. We appreciate your feedback and thank you for being a valued Zing Health member. 💙
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