I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange. After providing a KYC process and provin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more
I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more
Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers. It is important that a company responds well to questions asked and... See more
Company details
Written by the company
n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.
Contact info
Plaza Florencia, Local 10, 10203, San José, Costa Rica
- support@n.exchange
- n.exchange
You should know
3.6
Average
343 reviews
Replied to 17% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too slow
Too slow, 4 hours for 1 transactions
04jwuu
I no longer have that link, do not try to confuse me, I gave you the transaction number, I lost a small amount due to a long operation. And you guys are very irresponsible. I do not recommend other users to use your services. In the 21st century, cryptocurrency was created for a quick, safe and simplified version of financial relations, but you probably don't give a damn about it and today you are trying to confuse me in order to catch naive clients like me. Your positive reviews, if someone reads them, are actually fake and this is very clearly visible when you start reading. Even today you are not trying to resolve the issue with me, you are trying to get away with it. I want to warn other users, bypass this service.
9 February 2021
Unprompted review
Reply from n.exchange
Good day Sir,
We made the investigation and found your order number https://n.exchange/en/order/O4JWUU it was successfully completed.
Please contact us via chat or email, we will compensate your small loss as kind gesture from our company due to such experience.
Best regard
n.exchange.
Reply from n.exchange
Dear Salar Ahmadi
Your order will be released within the next 24 business hours https://n.exchange/en/order/OOOBLG
Due to the overloaded DOGE market all exchanges and trade platforms are experiencing the hard times with it.
We are doing our best to solve the queue and release all pending orders.
Best regards, n.exchange
DONT USE
i went to buy Cryptocurrency i could get past the verify screen said money will be back in account with in two hours nearly 12 hours on from that, the sites really bad as well
21 January 2021
Unprompted review
Reply from n.exchange
Dear Robert ,
https://n.exchange/en/order/O0QYEP
Since you were not able to complete the verification your order was submitted for refund.
From our side the refund was issued , it might take 3-5 business days the funds to be shown back, depends on your bank.
We have live-chat for more information do not hesitate to contact us.
Best Regards ,
n.exchange
Horrible Experience
Horrible.
Exchanged BCH to BTC and it took then over 48 hours after the BCH was received the send my Bitcoin.
Use another service like Changelly or something else stay away from N.exchange they are very very very slow.
They told me "The person who releases the payments is out of the office today so you will have to wait until the following day for them to return" WHAT A JOKE
3 November 2020
Unprompted review
Reply from n.exchange
Hello there Mike,
https://blockchain.info/tx/addac94a5bdcdb28a2fe783b2d8a957b1180cd96459640b5f7d8e9baf8df345f
https://n.exchange/en/order/OTKJIJ
We do our best to never take a case beyond 24 hours but sometimes due to unforeseen circumstances some orders like this one get delayed. We are really sorry for the inconvenience it may have caused you.
Great work from the support team
Great work from the support team! I had some doubts and issues with my computer... they helped me and within 30 minutes I had my BTC in my wallet! Thank you so much!
11 September 2020
Unprompted review
Good exchange
Good exchange! Had some problems with receiving assets, but support helped to fix it!
3 August 2020
Unprompted review
Reply from n.exchange
Thank you for your feedback.
Best regards n.exchange
A+ Experience - Great Exchange with Helpful Support
Great reliable place to buy crypto! The customer service is great and the fees are not bad either. i purchase crypto on a daily basis and have never had any problems here. Thanks for the seamless experience guys!
12 June 2020
Unprompted review
Reply from n.exchange
Thank you for your feedback.
Best regards n.exchange
Excellent support service
Excellent support service , get my exchange from eth to bitcoin cash, highly recommended. Thanks
9 May 2020
Unprompted review
Reply from n.exchange
Thank you for your feedback.
Best regards n.exchange
The Best Support ever i seen really…
The Best Support ever i seen really good guys and momently helping thank you n.exchange thank you craig
26 April 2020
Unprompted review
Reply from n.exchange
Merabi,
Thank you for your feedback.
Best regards n.exchange
What a scam
My message below resulted in n.exchange contacting me. A settlement was reached and finally the payment was made in May 2021. Thank you.
I have been trying to get my money refunded. I have had the same experience as I read below. There were NO trade done yet i can't seem to get a refund. I keep following up.
21 March 2020
Unprompted review
Reply from n.exchange
Good day, Anne.!
Please contact our support agent via chat or e-mail and provide more details regarding your issue.
-Order number-
-Pair
-Full name
-wallet address.
And we will resolve it.
Thank You!
the best site i use in Fees And Fast
the best site i use in Fees And Fast
thanks
i will use it again and again
18 March 2020
Unprompted review
Great website for crypto to crypto…
Great website for crypto to crypto exchange. I changed my Doge to LTC - everything went fine!
Will recommend to other users.
3 March 2020
Unprompted review
I did a BCH to BTC order ref OFI7AV and…
I did a BCH to BTC order ref OFI7AV and it worked great. Will come back for more exchange!
3 March 2020
Unprompted review
Very good website and fast support
12 February 2020
Unprompted review
I had a payment issue and a good man…
I had a payment issue and a good man called Craig solved it by searching among millions of transactions and refunded it to me. I’ll make the payment again! Thank you
22 January 2020
Unprompted review
Reply from n.exchange
Hello Laura!
Thank you for your feedback! We're happy to serve you as a customer and glad you are enjoying our service!
Reply from n.exchange
Thank you Monta, much obliged
Fast and easy to use exchange
Fast and easy to use exchange. They provide both crypto and fiat trading possibility.
24 August 2019
Unprompted review
This company is scam
This company is scam
they will not send you your bitcoin and moreover you will not get any refund to your bank account
they do not even answer to emails
also they just blocked acess to my order in website
11 July 2019
Unprompted review
Reply from n.exchange
Dear jon gregersen,
Hello there , https://n.exchange/order/OVDXFR/# your order was succesfully completed. we do apologize for delay
https://www.blockchain.com/en/btc/tx/770585c24200b10c3ffdb66fa1d996f03c444121e990a71fc1278f1fb075d473 confirmation of your purchase
The company was dissolved since…
The company was dissolved since 30/04/19, How come they still operate?
29 June 2019
Unprompted review
Reply from n.exchange
Dear Teddy,
Our company is still operation
Thank You.
Don't use this website!!!!!!!!
Don't use this website,full of scammers!! I have 2 months waiting for my money,and nothing,only lies(maintenance,meetings,server relocation,etc).They disabled my chat to.The best thing you can do right know is to report them, actionfraudpolice.uk or any website that deals with cyber crimes,or your local police.
20 June 2019
Unprompted review
Reply from n.exchange
Hello, Koko Sifreti !
Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.
Thank You.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.